Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base. A solid leader who successfully follows through with team goals and expectations.
Wells FargoPowhatan, VAService Manager
Increased customer experience from 66.67% Q2 2015 to currently 84.21% QTD 2016.
Analyzed monthly and quarterly sales reports to monitor trends and develop and implement team member activities.
Received an internal audit score of 96% Acceptable 2015.
Designed sales and service strategies to improve store growth and retention.
Continued education on current banking products and services through team huddles and skill drills.
Mentored staff to increase sales success and productivity.
Wells FargoRichmond, VAPersonal Banker
Consistently recognized by management for providing superior customer experience.
Resolved client complaints.
Created repeat business by developing long-term relationships with regular clients.
Helped clients select products that best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
Processed all sales transactions accurately and in a timely fashion.