Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base. A solid leader who successfully follows through with team goals and expectations.
Experience
Service Manager, 05/2015 - Current Irvine Company – Carlsbad, CA,
Increased customer experience from 66.67% Q2 2015 to currently 84.21% QTD 2016.
Analyzed monthly and quarterly sales reports to monitor trends and develop and implement team member activities.
Received an internal audit score of 96% Acceptable 2015.
Designed sales and service strategies to improve store growth and retention.
Continued education on current banking products and services through team huddles and skill drills.
Mentored staff to increase sales success and productivity.
Personal Banker, 09/2011 - 05/2015 Mercantile Bank Corporation – Lakeview, MI,
Consistently recognized by management for providing superior customer experience.
Resolved client complaints.
Created repeat business by developing long-term relationships with regular clients.
Helped clients select products that best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
Processed all sales transactions accurately and in a timely fashion.
Interviewed
and hired new teammates as well as let go of teammates not performing to
expectations.
Responsible for not only exceeding personal sales goals but
team sales goals as well.
Traveled
to other states to manage stores with up to 5 times the volume of my own store.
Participated
in “Impact Teams” to stores on the east coast who were not meeting their goals
to coach teammates and hire new talent.
Held
team meetings once a week to discuss each teammates plan to exceed their goals
for the week and followed up daily to ensure that their plan was being put into
place.
Coached
teammates on product knowledge to increase sales power.
Education
: Business Management , Expected in - Virginia Commonwealth University - Richmond, VA GPA:
Associate of Science: Business Administration , Expected in 2008 - Strayer University - Richmond, VA GPA:
Accomplishments
Public Notary, 2014-2015 Business Advocate, 2012 Presidents Club, Service Excellence Champion, Star Performer, Acceptable SOCR 2015, 2016 guest speaker for SEVA monthly learning credit call
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