Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
 Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base. A solid leader who successfully follows through with team goals and expectations.
Service Manager, 05/2015 - Current
Irvine Company Carlsbad, CA,
  • Increased customer experience from 66.67% Q2 2015 to currently 84.21% QTD 2016. 
  • Analyzed monthly and quarterly sales reports to monitor trends and develop and implement team member activities.
  • Received an internal audit score of 96% Acceptable 2015.
  • Designed sales and service strategies to improve store growth and retention.
  • Continued education on current banking products and services through team huddles and skill drills.
  • Mentored staff to increase sales success and productivity.
Personal Banker, 09/2011 - 05/2015
Mercantile Bank Corporation Lakeview, MI,
  • Consistently recognized by management for providing superior customer experience.
  • Resolved client complaints.
  • Created repeat business by developing long-term relationships with regular clients.
  • Helped clients select products that best fit their personal needs.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Processed all sales transactions accurately and in a timely fashion.
Traveling Assistant Manager, 02/2008 - 07/2011
Octapharma Plasma Pasadena, TX,
  • Grew the store by 30% in my first year.
  • Interviewed and hired new teammates as well as let go of teammates not performing to expectations.
  • Responsible for not only exceeding personal sales goals but team sales goals as well.
  • Traveled to other states to manage stores with up to 5 times the volume of my own store.
  • Participated in “Impact Teams” to stores on the east coast who were not meeting their goals to coach teammates and hire new talent.
  • Held team meetings once a week to discuss each teammates plan to exceed their goals for the week and followed up daily to ensure that their plan was being put into place.
  • Coached teammates on product knowledge to increase sales power.
: Business Management , Expected in
Virginia Commonwealth University - Richmond, VA
Associate of Science: Business Administration , Expected in 2008
Strayer University - Richmond, VA
Public Notary, 2014-2015 Business Advocate, 2012 Presidents Club, Service Excellence Champion, Star Performer, Acceptable SOCR 2015, 2016 guest speaker for SEVA monthly learning credit call

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School Attended

  • Virginia Commonwealth University
  • Strayer University

Job Titles Held:

  • Service Manager
  • Personal Banker
  • Traveling Assistant Manager


  • Associate of Science

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