Restaurant Manager focused on setting high expectations and raising service standards. With over 11 years of successful 5 star rated establishments. Seeking to advance professional career in the restaurant industry.High energy Manager who is an efficient and creative shift leader. Strong knowledge of the food and beverage industry.
Wrote and edited documents to keep staff informed on policies and procedures.
Created new departmental procedures manual.
Assessed organizational training needs.
Implemented a new product inventory tracking system which reduced monthly food cost by 50 percent.
Applied safety procedures and policies as outlined in Department Safety Manual
Serve Safe and Tips Certified.
12/2010 to 01/2014
Service ManagerOlive Garden - Bluffton, SCProvided onsite training. scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Developed and maintained exceptional customer service standards.
03/2003 to 09/2010
Assistant Restaurant ManagerInterContinental Hotels Group - Atlanta, GAConducted daily pre shift and weekly departmental meetings to ensure organizational efficiency practices and procedures. Scheduled and directed staff in daily work assignments to maximize productivity exhibited thorough knowledge of food, beverage, supervisory duties,service techniques and guest interactions.
High School Diploma: Business and Restaurant ManagementJohn Marshall - Cleveland, OH, usaCoursework in Culinary and Business and Restaurant Management