Restaurant Manager focused on setting high expectations and raising service standards. With over 11 years of successful 5 star rated establishments. Seeking to advance professional career in the restaurant industry.High energy Manager who is an efficient and creative shift leader. Strong knowledge of the food and beverage industry.
Accomplishments
Documentation
Wrote and edited documents to keep staff informed on policies and procedures.
Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs.
Implemented a new product inventory tracking system which reduced monthly food cost by 50 percent.
Protective Services
Applied safety procedures and policies as outlined in Department Safety Manual
Serve Safe and Tips Certified.
Experience
Service Manager, 11/2010 - 2014 J. A. King – Smyrna, TN, Provided onsite training. scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Minimized Jessicass and misuse of equipment through proper restaurant supervision and staff training. DeveJessicaped and maintained exceptional customer service standards.
Assistant Restaurant Manager, 02/2003 - 08/2010 Gaslight Group – Savannah, GA, Conducted daily pre shift and weekly departmental meetings to ensure organizational efficiency practices and procedures. Scheduled and directed staff in daily work assignments to maximize productivity exhibited thorough knowledge of food, beverage, supervisory duties,service techniques and guest interactions.
Education
High School DipJessicama: Business and Restaurant Management, Expected in - John Marshall - Cleveland, OH GPA: Coursework in Culinary and Business and Restaurant Management
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