Jessica Claire
  • Montgomery Street, San Francisco, CA XXX05
  • Home: (555) 432-1000
  • Cell:

I am currently a Service Manager at a busy retail branch for Wells Fargo bank. I have extensive experience in customer service and management. I have managed as many as 10 tellers at a time. My current job responsibilities include coaching tellers to meet sales and service expectations, hiring and training new tellers, overseeing daily branch operations and compliance.

  • Exceptional customer service
  • MS Office proficient
  • Sales expertise
  • Excellent communication skills
  • Team player
  • Strong work ethic
  • Cash handling
  • Organized
  • Reliable
  • Detail oriented
  • Ability to multi-task
  • Strong sense of banking ethics
Service Manager, 2014 to Current
J. A. KingWinston Salem, NC,

I train employees on cash drawer operations. I research and resolve customer issues on personal savings, checking and lines of credit accounts. I also examine checks for identification and endorsement. I am solely responsible for preparing the branch and coaching the team for our annual audit. Another daily responsibility is coaching tellers on transaction processing and promoting bank products resulting in an increase of teller referrals from 1.5 to 3 per day.

Lead Teller, 09/2011 to 2014
FrostBoerne, TX,

I was responsible for ensuring the daily operations of the teller line to ensure smooth operations such as teller scheduling, cash maintenance and ordering, ATM servicing and transaction processing. I assisted in the training of new tellers on sales, service and transaction processing expectations. As a lead teller my job was to model accurate policy and procedures for other tellers as well as provide on the spot coaching and feedback.

Teller, 06/2003 to 09/2010
Merchants Bank Of IndianaNew York, NY,

As a teller my job was to efficiently and accurately process transactions while providing exceptional customer service and adhering to all bank policies; as well as uncover customer needs and make the appropriate referrals.

Bachelor of Arts: Business Administration/Management, Expected in 2008
Saint Leo University - Saint Leo, Florida

Coursework in Management, Account, Finance, and Ethics

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  • Bachelor of Arts

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