Service Manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Service Manager offering 40 years of sales

experience. Proficient in business practices, standards of operation and satisfying customer needs. proficient in most fleet account as well as 3rd party warranty companies,High CSI scores,

  • Reporting and documentation
  • Process optimization
  • Task delegation
  • Staff management
  • Reliable and trustworthy
  • Friendly, positive attitude
  • Troubleshooting
  • Conflict resolution
  • Work ethic
03/2014 to Current Service Manager Jx Enterprises, Inc. | Negaunee, MI,
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Researched and provided timely resolution to service discrepancies.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Defined department objectives and monitored performance to facilitate operations.
  • Adhered to customer service standards to foster satisfaction and retention.
02/2008 to 01/2014 Manager Taco Bell | Osage Beach, MO,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Facilitated month-end journal entries, account reconciliation and invoicing using Mitchel Software.
  • Increased customer base and market share by promoting product through diverse channels.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
04/2000 to 12/2007 Store Manager Cumberland Farms | Salisbury Mills, NY,
  • Oversaw POS operations and cash management to reduce errors.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
06/1990 to 04/1999 Service Advisor Lazy Days Rv | Murfreesboro, TN,
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education and Training
Expected in 05/1978 Associate of Applied Science | Auto Mechanics Dabbs, Birmingham, AL, GPA:
Additional Information

I am Looking to work in sales for an independent Tire or Service center. I have had enough of big corporations who try to force customers to buy what they don't need

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Resume Overview

School Attended

  • Dabbs

Job Titles Held:

  • Service Manager
  • Manager
  • Store Manager
  • Service Advisor


  • Associate of Applied Science

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