Service Manager Resume Example
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SERVICE MANAGER
Summary
Restore vehicles to full functionality with skilled assessment, repair and installation techniques. Expert with all vehicles, especially Ranger Rover and Ford. Good inspection, estimation and relationship-building abilities gained during 24 years of related experience.
Motivated Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality to maintain reputation of excellence.
Skills
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Experience
01/2020 - CurrentPatterson Dental Supply, Inc.Las Vegas , NV
Service Manager
- Inspected vehicles to assess damage and strategize repair plans.
- Rebuilt components and systems to correct faults and achieve desired performance levels.
- Calibrated repaired systems to meet performance specifications outlined by manufacturers.
- Optimized functionality of automotive equipment and systems with skilled tuning of settings.
- Adjusted, repaired or replaced defective automotive parts.
- Wrote up detailed repair orders outlining all actions and estimated costs.
- Tested electronic components and computer controls with specialized devices.
- Tested vehicles to assess individual components and systems.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Enforced adherence to customer service standards to foster satisfaction and retention.
- Collaborated with customers to discuss service needs and offer available solutions.
- Hired, trained, developed and monitored performance of service department staff.
- Defined department objectives and monitored performance.
- Delivered motivating leadership and employee support to reduce personnel turnover by 100%.
03/2018 - 01/2020Principle AutoIrving , TX
Automotive Technician
- Performed customer work and warranty repairs in compliance with manufacturer standards.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
- Assigned work to team members and inspected all work for quality and compliance.
- Tracked mechanical and repair problems and discussed solutions with shop leadership.
- Conducted inspections and tests to verify safety and compliance with emissions limits.
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
- Detected combustible gas and refrigerant leaks using special instruments.
- Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
- Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
- Troubleshot faults and devised successful solutions in a self-directed manner.
- Led safety meetings and maintained safe practices throughout the shop.
- Wrote service orders, accepted payments and updated customer accounts.
- Examined and inspected damaged vehicles. Estimated costs of parts, labor and supplies, and calculated deductibles.
- Evaluated, repaired and aligned vehicle suspensions.
- Removed, replaced, balanced and rotated new or used tires.
- Kept the garage clean, organized and efficient.
05/2009 - 05/2010Interconnect WiringFort Worth , TX
Shop Foreman
- Trained, coached and supported staff members to maximize productivity.
- Trained and mentored employees in procedures and performance improvement strategies.
- Managed team of 10 personnel focused in the shop and the field.
- Coordinated materials for shop needs and field operations at work sites.
05/2001 - 07/2005Principle AutoSan Antonio , TX
Automotive Technician
- Performed customer work and warranty repairs in compliance with manufacturer standards.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
- Pursued frequent opportunities to further enhance maintenance and repair skills.
- Evaluated, repaired and aligned vehicle suspensions.
- Kept the garage clean, organized and efficient.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Answered customer questions and discussed options face-to-face, over the telephone and via email.
- Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
- Removed, replaced, balanced and rotated new or used tires.
- Examined and inspected damaged vehicles. Estimated costs of parts, labor and supplies, and calculated deductibles.
Education and Training
05/2003City, State
Certification in Automotive MechanicsRaymond Walters College
06/1995City, State
High School DiplomaWestern Hills High School
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Resume Overview
School Attended
- Raymond Walters College
- Western Hills High School
Job Titles Held:
- Service Manager
- Automotive Technician
- Shop Foreman
Degrees
- Certification in Automotive Mechanics
High School Diploma
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