Service Manager Resume Example Boxcar Betty - Charleston, South Carolina

SERVICE MANAGER

Summary

Personable Service Manager driving process optimization and business profitability on continuous basis. Highly effective at leading by example and enabling employees to achieve personal and professional best.

Skills

Customer service
Staff management
Reporting and documentation
Team building

Task delegation
Coaching and mentorship
Inventory management

Experience

Boxcar Betty | N.Charleston, SCService Manager05/2019 - 07/2020

Defined department objectives and monitored performance.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Created employee work schedules to keep all shifts properly staffed.
Maintained extremely low employee turnover through motivating leadership and employee support.
Collaborated with customers to discuss service needs and offer available solutions.
Enforced adherence to customer service standards to foster satisfaction and retention.
Hired, trained, developed and monitored performance of service department staff.
Communicated changes from management to inform and educate department employees.

dunkin donuts | N.Charleston, SCAssistant General Manager

Met demanding business targets with high efficiency and smooth performance.
Motivated and led team members to work together to achieve targets.
Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Managed and mentored staff of 8 to effectively carry out directives.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Identified customer needs and delivered relevant product solutions and promotions.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Controlled business inventory to keep it beneath $3000.00 through effective oversight and usage monitoring.
Disciplined and maintained staff of 8 to provide hospitable, professional service reflecting business initiatives.
Monitored cash intake to eliminate discrepancies.
Planned and updated menus to capitalize on changing trends in customer preferences.
Boosted customer satisfaction ratings by resolving issues quickly.
Placed new inventory orders and oversaw correct restocking procedures.
Assessed customer needs and requirements to effectively provide product pricing.

Chipotle | N.Charleston, SCKitchen Manager

Coordinated preparation of customer meals and monitored food handling for safety purposes.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Completed regular line checks to maximize quality assurance.
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Received, organized and rotated paper goods and food ingredients.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Controlled portion sizes and garnishing for optimal cost controls.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Priced and ordered food products, kitchen equipment and food service supplies.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.

N.CharlestonN.CharlestonN.CharlestonN.CharlestonDunkinHess express | Goose Creek, SCAssistant Manager

Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Completed inventory audits to identify losses and project future demands.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Evaluated employee performance and developed improvement plans.
Delegated daily tasks to team members to optimize team productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Cultivated customer loyalty by training team members in industry-leading service standards.
Supported sales management initiatives to optimize business development.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.

Education and Training

Goose Creek High School | Goose Creek, SCHigh School Diploma05/2002

Resume Overview

Companies Worked For:

Boxcar Betty
dunkin donuts
Chipotle
N.CharlestonN.CharlestonN.CharlestonN.CharlestonDunkinHess express

School Attended

Goose Creek High School

Job Titles Held:

Service Manager
Assistant General Manager
Kitchen Manager
Assistant Manager

Degrees

High School Diploma

Service Manager Resume Example

Resume Score: 80%

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