Service Manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Seasoned Service Manager bringing over eight years of Pest Control experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Skills
Customer Service Management
Team Leadership
Scheduling
Documentation and reporting
After-sales support
Culture Development
Sales
Staff Management
Employee Supervision
Conflict Resolution
Process Optimization
Quality Management
Technical Support
Customer growth promotion
Quality assurance
Upselling
Team collaboration
Education
Amarillo CollegeAmarillo, TX, Expected in 05/2009 – –Associate of Applied Science:Instrument And Control Technology - GPA:
Certifications
Certified Operator in HPC (29)and WDO(30), certified Commercial Applicator in Mosquito(41) and Antimicrobial(37). Completed correspondent courses through Texas A&M, Purdue, AIB, NPMA and over thirty other certifications through Orkin.
Work History
Rv Retailer - Service Manager Altoona, IA, 01/2013 - Current
Monitored team performance, adhered to service level agreements and provided detailed job training.
Met with customers to discuss service needs and develop effective and practical solutions.
Managed a team of 13 employees in pest control and termite processes to comply with Orkin policies in both commercial and residential applications.
Monitored service quality and communicated necessary improvements to employees.
Efficiently assisted service technicians with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Maintained effective customer service by responding to service requests and concerns quickly to maintain a high level of customer satisfaction, retention and online ratings.
Developed written plans and obtained customer consent to proceed.
Oversaw implementation of pest control, termite, moisture control and gutter guard services.
Hired and trained new employees to improve efficiency of department and cultivate productive work atmosphere.
Analyzed account information to improve and optimize customer relations, resulting in a larger customer base.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Followed up with customers during and after installations to verify satisfaction and perform quality inspection on work completed.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
Handled day-to-day shipping and receiving, installations, deliveries and service calls.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.
Boosted companies operations efficiency by overseeing dispatching and setting optimal employee schedules.
Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and service protocols.
Divided and categorized cargo received and redirected shipments in response to customer requests.
Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
Managed scheduling and task delegation for an eight member warehouse/delivery/service team.
Onboarded, trained and supervised staff with strong record of meeting schedule and performance goals.
Created and enforced detailed organization processes to increase quality service standards.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Enhanced slot control of freight in warehouse by optimizing organization efforts.
The Tjx Companies, Inc. - Assistant Manager Lake Worth, FL, 06/2000 - 07/2005
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed bi-weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assessed job applications and made hiring recommendations to bring in top candidates.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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