(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Versatile Service Manager adept at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Offering 5 years of progressive automotive service experience. Knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.

  • Documentation and reporting
  • Scheduling
  • Quality Management
  • Technical Support
  • Client Communication
  • Invoice Processing
  • Math skills
  • Change order processing
  • A/P and A/R Expertise
  • Billing
  • Vendor invoice processing
  • General accounting
  • Customer Service Management
  • Budgeting
  • Payment processing
  • Cost Estimates
  • Invoicing
  • Estimating Costs
  • Cash reporting
  • Billing Statement Review
  • Filing
  • Account Reconciliation
  • Financial statement analysis
Discovery High School Yreka, CA, Expected in 06/2005 GED : - GPA :
College of The Siskiyous Weed, CA Expected in Associate of Science : Early Childhood Education - GPA :
Work History
Servco - Service Manager
Kapolei, HI, 04/2015 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by 50%.
  • Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
  • Established clear repair plans with line-item details of expected labor and parts costs.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Procured, organized and managed parts inventories.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Maintained cleanliness, safety and efficiency of garage.
  • Wrote work orders and updated accounts in workshop computer.
  • Responded to customer telephone calls, emails and in-person requests for assistance.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Logged work orders and change orders into Invomax database to track job status.
  • Scheduled 15 jobs in average 6hrs to meet emissions requirments.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Answered average of 35 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Gardant - Home Health Aide
Centralia, IL, 01/2006 - Current
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Administered prescribed medications under direction of physician.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Provided mobility assistance such as walking and regular exercising.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
Rossier Park School - Substitute Teacher
Pacifica, CA, 10/2008 - 06/2015
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Led classroom activities for play-based and immersive learning.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

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Resume Overview

School Attended

  • Discovery High School
  • College of The Siskiyous

Job Titles Held:

  • Service Manager
  • Home Health Aide
  • Substitute Teacher


  • GED
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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