Service Manager Resume Example
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SERVICE MANAGER
Professional Summary
Versatile Service Manager adept at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Offering 5 years of progressive automotive service experience. Knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Skills
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Work History
Service Manager04/2015 to Current
Servco – Kapolei , HI
Servco – Kapolei , HI
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed written plans and obtained customer consent to proceed.
- Guided techs on automotive repair, tool usage and equipment operation.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 50%.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Explained estimates and determined repair timelines to manage customer expectations.
- Procured, organized and managed parts inventories.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Maintained cleanliness, safety and efficiency of garage.
- Wrote work orders and updated accounts in workshop computer.
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Gathered information through research and vendor inquiries to provide job estimates.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into Invomax database to track job status.
- Scheduled 15 jobs in average 6hrs to meet emissions requirments.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered average of 35 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Home Health Aide01/2006 to Current
Gardant – Centralia , IL
Gardant – Centralia , IL
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Administered prescribed medications under direction of physician.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Provided mobility assistance such as walking and regular exercising.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
Substitute Teacher10/2008 to 06/2015
Rossier Park School – Pacifica , CA
Rossier Park School – Pacifica , CA
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Assisted students of all ability levels develop life-long learning skills and good study habits.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Led classroom activities for play-based and immersive learning.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Education
GED06/2005Discovery High School -
City
Associate of Science: Early Childhood EducationCollege of The Siskiyous-
City,
State
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Resume Overview
School Attended
- Discovery High School
- College of The Siskiyous
Job Titles Held:
- Service Manager
- Home Health Aide
- Substitute Teacher
Degrees
- GED 06/2005
Associate of Science : Early Childhood Education
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