Versatile Service Manager adept at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Offering 5 years of progressive automotive service experience. Knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Skills
Documentation and reporting
Scheduling
Quality Management
Technical Support
Client Communication
Invoice Processing
Math skills
Change order processing
A/P and A/R Expertise
Billing
Vendor invoice processing
General accounting
Customer Service Management
Budgeting
Payment processing
Cost Estimates
Invoicing
Estimating Costs
Cash reporting
Billing Statement Review
Filing
Account Reconciliation
Financial statement analysis
Education
Discovery High School Yreka, CA, Expected in 06/2005 ā āGED: - GPA:
College of The SiskiyousWeed, CAExpected in ā āAssociate of Science:Early Childhood Education - GPA:
Work History
Servco - Service Manager Kapolei, HI, 04/2015 - Current
Met with customers to discuss service needs and develop effective and practical solutions.
Developed written plans and obtained customer consent to proceed.
Guided techs on automotive repair, tool usage and equipment operation.
Maintained effective customer service by responding to service requests quickly to increase overall sales by 50%.
Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
Established clear repair plans with line-item details of expected labor and parts costs.
Explained estimates and determined repair timelines to manage customer expectations.
Procured, organized and managed parts inventories.
Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
Maintained cleanliness, safety and efficiency of garage.
Wrote work orders and updated accounts in workshop computer.
Responded to customer telephone calls, emails and in-person requests for assistance.
Completed customer orders and warranty services according to manufacturer specifications.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Gathered information through research and vendor inquiries to provide job estimates.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Presented different repair options to customers to help each person make appropriate choices.
Logged work orders and change orders into Invomax database to track job status.
Scheduled 15 jobs in average 6hrs to meet emissions requirments.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Answered average of 35 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Gardant - Home Health Aide Centralia, IL, 01/2006 - Current
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
Promoted development of healthy lifestyle to meet health and wellness objectives.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Traveled to clients' homes to provide healthcare services and promote continuity of care.
Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Administered prescribed medications under direction of physician.
Worked to improve and enhance patient lives through effective and compassionate care.
Provided mobility assistance such as walking and regular exercising.
Maintained clean, safe and well-organized patient environment.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Rossier Park School - Substitute Teacher Pacifica, CA, 10/2008 - 06/2015
Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
Assisted students of all ability levels develop life-long learning skills and good study habits.
Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Upheld classroom routines to support student environments and maintain consistent schedules.
Supervised lunchroom and recess activities.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Led classroom activities for play-based and immersive learning.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
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