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service manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Talented leader and analytical problem-solver with over four years of experience successfully managing front-line maintenance and repair operations. Efficiently maintain and repair small tool to heavy equipment, including a range of delivery vehicles from pickups to tractors/trailers. Coordinate resources and staff to handle any requirement.

Skills
  • Vendor and Customer Relations
  • Materials and Labor Costing
  • Safety Compliance
  • Parts Inventory Oversight
  • Personnel Management
  • Job Prioritizing
  • Tools and Equipment Maintenance
  • Proficient in Word, Excel, Microsoft Teams, PowerPoint
  • Typing at 50 WPM
  • Time Management
  • Resource Allocation
  • Computerized Maintenance Management
  • OSHA Compliance
Work History
Service Manager, 04/2017 to Current
ServcoLihue, HI,
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Oversee repairs and maintenance of various equipment. Ranging from small tools to heavy equipment.
  • Manage maintenance and repair of all delivery trucks ranging from including small pickups, rollbacks, and tractors and trailers.
  • Analyze monthly financial reports
  • Member of safety committee and lead weekly safety meetings
  • Keep detailed records of all maintenance performed on rental equipment and delivery vehicles.
  • Responsible for making sure all rental reservations are met and all customers provided with excellent customer service, even after hours 24/7.
  • Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report
  • • Manages repair and maintenance of company owned and customer equipment to organization of yard (Ready to Rent, Returned, Down)
    • Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
    • Orders parts in order to maintain adequate supplies.
    • Provides training and assistance to staff mechanics.
    • Works with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
    • Evaluates all equipment after repairs, maintenance or safety checks.
    • Documents equipment status before and after rental.
    • Handles customer complaints regarding equipment condition or operation.
    • Promote safety awareness
    • Perform quality control checks
    • Update, maintain and keep organized equipment service records
    • Create, update, close and bill work orders
    • File warranty claims in timely fashion
    • Commission New Equipment
    • Order parts, return parts, and perform parts inventory
Parts Representative, 12/2013 to 01/2017
Penske Automotive GroupBeachwood, OH,
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Ordered parts from various distributors to fulfill demands.
  • Provided parts support for one of fastest growing material handling, mining and heavy industrial equipment dealers in North America.
  • Promptly facilitated safe and accurate distribution of equipment parts for shop service techs, field techs, sales reps and external customers.
  • Analyzed invoices, correlating them with corresponding LTL freight.
  • Stored OEM parts by brand, purpose, and shipping method.
  • Provided international shipping support for over 22 locations in Canada, Washington and Oregon.
  • Filled will call and COD orders.
  • Audited purchase orders for accuracy
  • Prepares skids for ground, air, international and transoceanic shipment while insuring proper information is provided.
Retail Associate , 10/2012 to 04/2013
Rocky Mountain Chocolate FactoryDurango, CO,
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences up to 100 customers daily
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Cashier duties as needed
Education
High School Diploma: , Expected in 06/2012
Hazen High School - Renton ,
GPA:

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Resume Overview

School Attended

  • Hazen High School

Job Titles Held:

  • Service Manager
  • Parts Representative
  • Retail Associate

Degrees

  • High School Diploma

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