Service Manager resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
High-energy culinary professional bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for taste and presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality.
Enthusiastic Kitchen Manager highly effective at contributing to team success. Friendly, outgoing, and reliable professional offering [3]+ years in restaurant industry and experience cooking with management responsibilities. Passionate about innovative dishes and maximizing kitchen productivity.
Skills
Staff management
Coaching and mentorship
Task delegation
Reporting and documentation
Conflict resolution
Supervision
Coordination
Communication
Active listening
Team management
Troubleshooting
Multitasking
Flexible
Relationship building
Health code requirements
Food safety understanding
Cleaning abilities
Preparation oversight
Culinary arts background
Time management
High efficiency
Kitchen station support
Sanitizing protocols
Teambuilding
Microsoft Office
Portioning understanding
Training
Working collaboratively
Customer service
Problem resolution
People skills
Collaboration
Experience
Service Manager, 06/2018 to Current Servco – Kaneohe, HI,
Delivered positive reinforcement and constructive criticism for employee work efforts.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Pitched in to complete various duties during peak periods or employee absences.
Motivated, led and supported employees to maintain low turnover.
Reviewed inventory levels and ordered supplies to keep products in stock.
Trained employees on cooking techniques, safety standards and performance strategies.
Oversaw meal preparation and monitored food handling to encourage safety.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Collaborated with trainees to bolster food safety and inventory waste to meet pre-established business thresholds for operation.
Received, organized and rotated paper goods and food ingredients.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Supervised staff preparing and serving meals.
Controlled portion sizes and garnishing for optimal cost controls.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Managed break schedules, encouraging employees to arrive on time and take appropriate breaks to optimize floor coverage.
Verified all menu items, portioned and presented properly in clean, safe and sanitary manner according to all established procedures.
Participated in hiring, training and disciplining employees.
Resolved disputes among employees by addressing differences and finding common ground to enable everyone to work together efficiently.
Maximized productivity through efficient delegation of duties to staff, including preparing and serving food, stocking supplies and cleaning.
Oversaw food preparation, production and presentation according to quality standards.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Oversaw hiring, training and development of kitchen employees.
Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
Maintained optimal inventory levels and kept food costs in line with budget limitations.
Apprentice Optician, 01/2020 to 04/2021 The Luxottica Group – Littleton, CO,
Managed patient information in line with stated preferences and HIPAA guidelines.
Corrected problems with frames through repair and adjustment techniques.
Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Recommended specific lenses, coatings and frames to suit individual client needs.
Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
Barista, 05/2016 to 12/2016 Compass Group Usa Inc – Norwalk, CT,
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Described menu items to customers and suggested products based on stated preferences.
Merchandised display cases and promoted prepared foods.
Operated cash register, collected payments and provided accurate change.
Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Maintained calm demeanor during high-volume periods and special events.
Gave details on coffee blends and preparation descriptions to customers.
Monitored cafe for seating availability, safety and wellbeing of guests.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Addressed and resolved customer concerns to maintain brand loyalty.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Weighed, ground and packed coffee per customer orders.
Education and Training
High School Diploma: , Expected in 06/2016 Freedom High School - Bethlehem, PA GPA:
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