Service Manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

High-energy culinary professional bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for taste and presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality.

Enthusiastic Kitchen Manager highly effective at contributing to team success. Friendly, outgoing, and reliable professional offering [3]+ years in restaurant industry and experience cooking with management responsibilities. Passionate about innovative dishes and maximizing kitchen productivity.

  • Staff management
  • Coaching and mentorship
  • Task delegation
  • Reporting and documentation
  • Conflict resolution
  • Supervision
  • Coordination
  • Communication
  • Active listening
  • Team management
  • Troubleshooting
  • Multitasking
  • Flexible
  • Relationship building
  • Health code requirements
  • Food safety understanding
  • Cleaning abilities
  • Preparation oversight
  • Culinary arts background
  • Time management
  • High efficiency
  • Kitchen station support
  • Sanitizing protocols
  • Teambuilding
  • Microsoft Office
  • Portioning understanding
  • Training
  • Working collaboratively
  • Customer service
  • Problem resolution
  • People skills
  • Collaboration
Service Manager, 06/2018 to Current
ServcoKaneohe, HI,
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Motivated, led and supported employees to maintain low turnover.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Collaborated with trainees to bolster food safety and inventory waste to meet pre-established business thresholds for operation.
  • Received, organized and rotated paper goods and food ingredients.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Supervised staff preparing and serving meals.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Managed break schedules, encouraging employees to arrive on time and take appropriate breaks to optimize floor coverage.
  • Verified all menu items, portioned and presented properly in clean, safe and sanitary manner according to all established procedures.
  • Participated in hiring, training and disciplining employees.
  • Resolved disputes among employees by addressing differences and finding common ground to enable everyone to work together efficiently.
  • Maximized productivity through efficient delegation of duties to staff, including preparing and serving food, stocking supplies and cleaning.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Oversaw hiring, training and development of kitchen employees.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
Apprentice Optician, 01/2020 to 04/2021
The Luxottica GroupLittleton, CO,
  • Managed patient information in line with stated preferences and HIPAA guidelines.
  • Corrected problems with frames through repair and adjustment techniques.
  • Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
Barista, 05/2016 to 12/2016
Compass Group Usa IncNorwalk, CT,
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Described menu items to customers and suggested products based on stated preferences.
  • Merchandised display cases and promoted prepared foods.
  • Operated cash register, collected payments and provided accurate change.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Maintained calm demeanor during high-volume periods and special events.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Weighed, ground and packed coffee per customer orders.
Education and Training
High School Diploma: , Expected in 06/2016
Freedom High School - Bethlehem, PA

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Resume Overview

School Attended

  • Freedom High School

Job Titles Held:

  • Service Manager
  • Apprentice Optician
  • Barista


  • High School Diploma

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