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Service Manager Resume Example

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SERVICE MANAGER
Professional Summary

Solutions-focused, versatile management and technical professional offering a comprehensive back ground supporting critical power applications and U.S military operations in roles of increasing responsibility. An effective communicator who quickly masters new roles and technologies to achieve positive results independently and as a team.

Skills
  • Microsoft Office proficient.
  • Non-Commissioned Officer Leadership School Instructor.
  • Proficient in the use of ServiceMax.
  • Two different Navy and Marine Corps Achievement Medals awarded for various accomplishments.
  • Acid
  • Cold calling
  • Counseling
  • Customer service
  • Electronics
  • Hiring
  • Instructor
  • Leadership
  • Listening
  • Managing
  • Mechanic
  • Mentor
  • Microsoft Office
  • Navy
  • Presentations
  • Purchasing
  • Reading
  • Recruiting
  • Safety
  • Sales
  • Scheduling
  • Schematics
  • Technical manuals
  • Technician
  • Troubleshooting
  • Wiring
Work History
Service Manager, 01/2020 to Current
Testing and Installation Department – Mandeville, LA
  • Responsible for the overall operations of two departments to include; scheduling, customer service, vehicle preventative maintenance, purchasing, hiring, and discipline of employees.
  • Provide direct leadership to 7 technicians while providing status updates and critical information to higher leadership.
  • Ability to properly schedule and manage time by being on track to complete 102% of quarterly billable hours.
  • Entrusted to drive and maintain a company owned vehicle for personal use.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Worked with customers to educate and inform on [Product or service], effectively closing over [Number] deals.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Managed team of [Number] employees in [Type] and [Type] processes to comply with [Type] policies across company.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained schedule of up to [Number] service calls per [Timeframe].
Field Service Engineer, 01/2018 to 01/2019
Nolan Power Group LLC – Mandeville, LA
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Applied systems analysis techniques to assess and resolve complex [Type] issues for clients and end users.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Repaired and calibrated systems and equipment post-installation.
  • Checked safety practices and integrity of PPE.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.
  • Installed and repaired [Type], [Type] and [Type] equipment on clients' premises.
  • Coordinated [Timeframe] repairs and maintenance actions for fleet [Type] and [Type] equipment.
Marine Canvassing Recruiter, 09/2016 to 01/2018
United States Marine Corps Recruiting Command – Jackson, MS
  • Proven ability to locate, select, and secure top-notch candidates that fit the Marine Corps immediate needs.
  • Obtained, interviewed, and assisted through the hiring process potential candidate's concerns, eligibility relative to physical conditioning, physical defects, moral character, criminal involvement, education and citizenship in accordance with Marine Corps guidelines and regulations.
  • Collaborated and maintained excellent working relationships with educational authorities, municipalities, civilians, military entities, local and federal agencies to ensure verification and completion of all applications.
  • Meet and/or exceed my monthly recruiting objectives by conducting job fairs, participated in community events, giving presentations to high schools and local colleges, cold calling, listening for leads, talking to different parents and students, plus utilizing data sheets.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
F/A-18 Avionics Technician, 01/2009 to 09/2016
United States Marine Corps – Beaufort, SC
  • Served as the Avionics Division Staff Non-Commissioned Officer in Charge, a position normally reserved for a Senior Non-Commissioned Officer two pay grades higher.
  • Responsible for the overall production effort of the Avionics Division.
  • Managing 33 Marines to ensure the efficient completion of the awaiting maintenance workload.
  • Awarded the Navy and Marine Corps Achievement Medal for ‘Outstanding Leadership, ability to lead and direct my employees, continue to be a subject matter expert in regards to the F/A-18 avionics and communications equipment, plus raised the bar from mediocre to striving for excellence'.
  • Meticulously tracked all classified assets in the Avionics Division and ensured the accuracy of all required reports before sending to senior officer in headquarters.
  • Very proficient in reading blueprints, technical manuals, detailed schematics, and wiring diagrams and applying that knowledge to the task to ensure success.
  • Awards available as verification.
Education
Bachelor of Science: Business Administration, Expected in 2021
Southern New Hampshire University - Online
  • United States Military Apprenticeship Program (USMAP) - Electronics Mechanic Apprenticeship
  • Marine Corps Institute: 24 Courses Studied to include, but not limited to: Aircraft Maintenance Chief, Communication Security, Counseling for Marines, etc. Certificate(s) available upon request
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Resume Overview

Companies Worked For:

  • Testing and Installation Department
  • Nolan Power Group LLC
  • United States Marine Corps Recruiting Command
  • United States Marine Corps

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Service Manager
  • Field Service Engineer
  • Marine Canvassing Recruiter
  • F/A-18 Avionics Technician

Degrees

  • Bachelor of Science : Business Administration , Expected in 2021

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