service manager resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Personable and responsible Cashier with ten years in retail and customer service, In addition to, Three years experience in Management I am a Solid team player with upbeat, positive attitude whom not only elevates team members but customers as well.

  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Customer service expert
  • Ability to handle fast-paced environment
  • Sharp problem solver
  • Inventory control familiarity
  • Invoice processing
  • Opening/closing procedures
  • Skillful kitchen staff trainer
  • Promoted Kitchen Manager after one year.
  • Service Manager promotion six months after kitchen management.
  • Managed 12-person team of cooks and back of house staff for a high-end Mexican restaurant.
  • Answered telephone calls and responded to inquiries to ensure customer satisfaction.
  • Cleaned and organized eating, service and kitchen areas.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
2012 to 02/2015
Service Manager United Seating & Mobility Saint Charles, MO,
  • Managed all daily operations of the restaurant.
  • Executed daily operations of safety checklist and upholding standards.
  • Supervised preparation of meals and beverages for customers.
  • Ensured customer satisfaction with their dining experience.
  • Trained and managed team of 20+ and achieved significant improvements in their productivity.
  • Managed inventory and ordering of food, equipment and supplies.
  • Arranged for routine maintenance and upkeep of the restaurant, its equipment, and facilities.
  • Supervised 20+ employees, scheduled work hours, resolved conflicts.
  • Supervised routine food preparation operations.
  • Placed orders with distributors and scheduled delivery of fresh food and supplies.
  • Motivated and empowered employees to work as a team and provided one-on-one training to key personnel.
  • Responded to written and telephone requests for <what>.
  • Investigated and resolved customer complaints about food quality or service.
  • Directed the cleaning of the dining areas and washing of tableware, kitchen utensils, and equipment to comply with company and government sanitation standards.
  • Purchased and maintained Kitchen and office equipment.
  • Utilized computers to track orders, manage inventory, and process payments.
  • Managed staff, prepared work schedules and assigned specific duties.
  • Accomplishments Empowered Many others to move forward towards Management.
03/2011 to 08/2011
Cashier Sands Of Kahana Kihei, HI,
  • Issued receipts, refunds, credits, and change due to customers.
  • Calculated total payments received during a time period, and reconciled this with total sales.
  • Received payment by cash, check, credit cards, vouchers, and automatic debits.
  • Successfully handled money.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
  • Answered customers' questions, and provided information on procedures and policies.
  • Greeted customers entering establishments.
  • Provided direction and assistance to customer.
  • Prepared soiled clothing and linen for delivery to laundry.
  • Successfully managed a five-person team taking, tagging and finding garments.
05/2006 to 07/2010
Cashier Sands Of Kahana Cedar City, UT,
  • Added relishes and garnishes to food orders, according to instructions.
  • Delivered orders to kitchens, and picked up and served food when it was ready.
  • Ordered items needed to replenish supplies.
  • Successfully handled Food and money.
  • structured and maintained a Concession Stand.
  • Prepared bills for food, using cash registers, calculators, and adding machines, and accepted payment and made change.
  • Sold Snacks such as: Hotdogs, Icees, bottle drinks, candy, and Ice cream.
11/2008 to 06/2010
Hostess/ Cashier/Food Server Waffle House City, STATE,
  • Balanced receipts and payments in cash registers.
  • Greeted guests, escorted them to tables and provided menus.
  • Collected payments from customers.
  • Delivered orders to kitchens, and picked up and served food when it was ready.
  • Set up dining areas for meals and cleared them following meals.
  • Brewed coffee and tea, and filled containers with requested beverages.
  • Prepared bills for food, using cash registers, calculators, and adding machines, and accepted payment and made change.
  • Wrapped menu item such as sandwiches, hot entrees, and desserts for serving and for takeout.
  • Responded to written and telephone requests for Carry-out orders.
  • Cleaned and sterilized dishes, kitchen utensils, equipment, and facilities.
  • Placed food on plates and trays according to orders and instructions.
  • Removed trays and stacked dishes for return to kitchen after meals were finished.
  • Loaded trays with accessories such as eating utensils, napkins, and condiments.
  • Prepared food items such as sandwiches, salads, soups, and beverages.
  • Placed food servings on plates and trays according to orders and instructions.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Expected in 2010 to to
Loachapoka High School - ,
  • Efficiently operate cash registers and manage drawer
  • Provides customer satisfaction
  • Place delivery orders (food and supplies)
  • Provides correct team direction
  • New hire procedures
  • Inventory
  • Stocking
  • Personnel
  • Policies
  • Quality work in timely manner
  • Safety
  • Suggestive sales
  • Structured scheduling
  • Great telephone communication
  • Accurate with math and currency

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Resume Overview

School Attended

  • Loachapoka High School

Job Titles Held:

  • Service Manager
  • Cashier
  • Cashier
  • Hostess/ Cashier/Food Server


  • Diploma

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