Service Manager Resume Example United Seating & Mobility

SERVICE MANAGER

Summary

Personable Service Manager driving process optimization and business profitability on a continuous basis. Highly effective at leading by example and enabling employees to achieve personal and professional best.

Multi-talented Service Manager successful at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used to promote customer engagement andreduce issues.

Experienced Service Manager offering 2 years of experience. Proficient in business practices, standards of operation and customer needs. Able to set and maintain high expectations for all team members.

Skills

Staff management
Reporting and documentation
Process optimization
Task delegation
Team building

Customer service
Data analytics
Coaching and mentorship
MS Office
Administrative support

Experience

Service Manager
Baltimore , MDUnited Seating & Mobility/Apr 2018 to Current

Collaborated with customers to discuss service needs and offer available solutions.
Enforced adherence to customer service standards to foster satisfaction and retention.
Defined department objectives and monitored performance.
Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
Addressed order discrepancies and provided timely resolution.
Created written plans and obtained customer consent to proceed.
Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
Ensured that telephone and data lines functioned properly.
Resolved customers issues by providing timely and effective solutions.
Communicated changes from management to inform and educate department employees.
Created employee work schedules to keep all shifts properly staffed.
Monitored employee performance through effective data analysis of efficiency and key metrics.

Mail Room Assistant
Lathrup Village , MIAmita Health/May 2017 to Apr 2018

Assisted customers in receiving oversized parcels by carrying items inside.
Weighed parcels, calculating costs based on type, total weight, and final destination.
Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Operated mail processing equipment and manually sorted mail.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Shift Manager
Holtwood , PAPepco Energy Services/Oct 2013 to May 2017

Helped employees operate productively and stay on task to meet business and customer needs.
Increased overall team efficiency and productivity.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Cross-trained in every store role to maximize operational knowledge.
Ran daily reports to assess performance and make proactive adjustments.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Mentored and supported new employees to maximize team performance.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Trained and supervised staff members.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Assessed, optimized and elevated operations to target current and expected demands.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Established ambitious goals for employees to promote achievement and surpass business targets.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Automated office operations, managed client correspondence and tracked records.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Oversaw personnel recruitment, performance and scheduling.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.

Education and Training

High School DiplomaWest Nassau County High SchoolMay 2000City, State

Resume Overview

School Attended

West Nassau County High School

Job Titles Held:

Service Manager
Mail Room Assistant
Shift Manager

Degrees

High School Diploma

Service Manager Resume Example

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