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Service Manager Resume Example

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SERVICE MANAGER
Summary

Personable Service Manager driving process optimization and business profitability on a continuous basis. Highly effective at leading by example and enabling employees to achieve personal and professional best.

Multi-talented Service Manager successful at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used to promote customer engagement and reduce issues.

Experienced Service Manager offering 2 years of experience. Proficient in business practices, standards of operation and customer needs. Able to set and maintain high expectations for all team members.

Skills
  • Staff management
  • Reporting and documentation
  • Process optimization
  • Task delegation
  • Team building
  • Customer service
  • Data analytics
  • Coaching and mentorship
  • MS Office
  • Administrative support
Experience
Service Manager
City, StateCompany Name/Apr 2018 to Current
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Defined department objectives and monitored performance.
  • Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
  • Addressed order discrepancies and provided timely resolution.
  • Created written plans and obtained customer consent to proceed.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
  • Ensured that telephone and data lines functioned properly.
  • Resolved customers issues by providing timely and effective solutions.
  • Communicated changes from management to inform and educate department employees.
  • Created employee work schedules to keep all shifts properly staffed.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
Mail Room Assistant
City, StateCompany Name/May 2017 to Apr 2018
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Operated mail processing equipment and manually sorted mail.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Shift Manager
City, StateCompany Name/Oct 2013 to May 2017
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Increased overall team efficiency and productivity.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Mentored and supported new employees to maximize team performance.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and supervised staff members.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Automated office operations, managed client correspondence and tracked records.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Oversaw personnel recruitment, performance and scheduling.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Education and Training
High School DiplomaWest Nassau County High SchoolMay 2000City, State
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Resume Overview

School Attended

  • West Nassau County High School

Job Titles Held:

  • Service Manager
  • Mail Room Assistant
  • Shift Manager

Degrees

  • High School Diploma

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