Motivated and reliable service manager handles an array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in sales and customer service. Considered valuable member of any team and driven to work hard.
Skills
Service estimates
Records management
Records maintenance
Data entry
High-energy attitude
Business development understanding
Store maintenance
Technologically savvy
Inbound and Outbound Calling
Route management
Office equipment proficiency
In-store support
Cross-functional collaboration
Product organization
Automotive regulations knowledge
Employee coaching
Quality control
Report creation
Materials transport
Senior leadership support
Promotional support
Conflict mediation
Direct sales
Data evaluation
Quality assurance controls
Project management abilities
Schedule mastery
Experience
06/2022 to Current
Service ManagerWiers – Indianapolis, IN,
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Motivated and supported employees to maintain low turnover.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Collaborated with customers to offer solutions to service needs.
Hired and trained service department staff to drive performance.
Adhered to customer service standards to foster satisfaction and retention.
Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Guided department employees on changes from management.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Evaluated individual and team business performance and identified opportunities for improvement.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
11/2018 to 06/2022
Quicklane Manager Tmx Finance Family Of Companies – Montgomery, AL,
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Contributed to business growth by confirming customer satisfaction with service and quality.
Handled telephone inquiries regarding appointments and work in process.
Documented and scoped actions taken to resolve issues after service calls.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Responded quickly to customer concerns and complaints.
Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.
Consulted with clients to outline options and obtain permission to proceed with service.
Updated customer accounts in computer system, submitted payments and changed personal details.
Produced repair and installation orders and updated master schedule with assignments.
Detailed operations, expected changes and typical duration of service to customers.
11/2013 to 11/2018
Store Manager/Service AdvisorZiegler Tire – City, STATE,
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Contributed to business growth by confirming customer satisfaction with service and quality.
Handled telephone inquiries regarding appointments and work in process.
Documented and scoped actions taken to resolve issues after service calls.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Consulted with clients to outline options and obtain permission to proceed with service.
Updated customer accounts in computer system, submitted payments and changed personal details.
Produced repair and installation orders and updated master schedule with assignments.
Detailed operations, expected changes and typical duration of service to customers.
Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.
Responded quickly to customer concerns and complaints.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Used marketing initiatives to assist new customers in penetrating new markets and landing customers.
Collaborated with multiple vendors to help close deals and deliver goods during peak buying periods.
07/2011 to 11/2013
Assistant Store ManagerValvoline Instant Oil – City, STATE,
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Oversaw aspects of maintenance, inventory and daily activity management.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Handled scheduling for store shifts to achieve adequate staffing.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Answered customer questions and addressed problems and complaints in person and via phone.
Examined merchandise to correctly price and display products.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Education and Training
Expected in 08/1998 to to
GED: North Rockland High School - Thiells, NY GPA:
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