service manager resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Experienced manager and mechanic with hands on operations and maintenance capabilities with both civilian and military aircraft and construction equipment; skilled in areas such as program reorganization and creating a culture of accountability.
  • 8 years military and civilian aircraft maintenance and operations experience.
  • Ability to marshal and park variety of Defense Department and civilian type aircraft.
  • Experience in marshaling and ground handling C-130E/H/J, MC-130E/H, AC-130 H/U (Special Operations), C5A/B/C, C-17A, Boeing 747-200/400, L100, C-12, C-21, C-32, AN-124, UH 60 including different types of foreign military and civilian aircraft.
  • Effectively managed and directly reported over 5-10 employees and co-workers.
  • Maintains ground support equipment, ensures full operational capability to support transit aircraft.
  • Fully qualified to operate 5-10K type fork lift, Backhoes, Excavators, Bulldozers, and Wheel Loaders.
  • Fully qualified to drive MB-2/MB-4 type tow vehicle.
  • Familiar with tool control and accountability, Consolidated Tool Kit operations and supply discipline.
  • Thorough knowledge of hazardous material control, accountability and disposal
  • Converse professionally in formal and informal situations, resolve problems, work with unfamiliar topics, provide explanations, offer supported opinions, and hypothesize.
  • Work well under pressure to meet specific deadlines to prepare briefs, oral and written presentations.
  • Thorough knowledge of FAA/ ICAO and military visual signaling.(fixed and rotary wing)
  • Working knowledge of Microsoft Office to include Word, Power Point and Excel
  • DOD issued Secret security clearance.
  • Current United States passport. PROFICIENCY
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Go/no-go gauges
  • Digital Calipers
  • Various torque wrenches (10-5000 in lbs., 10-5000ft
  • Feeler gauges lbs.)
  • Cable tension meters
  • Power drills, sand blasters, come-alongs
  • High/low pressure nitrogen servicing carts
  • Aircraft tire-dolly
  • Hydraulic test stands (1 year)
  • Hyper deep freezers
  • Fuselage, wing, and axle jacks,
  • Liquid oxygen servicing carts
  • All types of maintenance stands (for example: B-2,
  • Infrared/ NVIS light detection scanner (1 year) B-4, B-5 etc.)
  • Pull gauges/scales JOSEPH CENTENO 2316 Megan St New Braunfels, Texas 78130 (830) 214-5685
Relevant Experience
04/2014 to Current Service Manager Aim Nationallease | , ,
  • Manage and control all maintenance operations, procedures and safety compliance
  • Maintain all parts ordering and inventory within branch
  • Directly responsible for service related revenue generation
  • Ensure compliance with all service bulletins, preventative maintenance intervals are met, and equipment reliability are in compliance with company wide directives
  • Coordinate and supervise the overall delivery of quality performance by technicians, drivers and associates
  • Creating work schedules and maintain proper accounting of technician productivity
  • Responsible for employee training and development meeting company standards
10/2013 to 03/2014 Maintenance Technician Hsl Asset Management | , ,
  • Controlled all aspects of Airport Operations
  • Performed marshaling duties and light aircraft maintenance
  • Controlled all aspects of Fueling operations and Safety procedures
  • Parked and towed aircraft in accordance with FAA regulations
  • Led and organized Crash recovery procedures
  • Controlled all aspects of Grounds maintenance and repairs
  • Maintained all Airport vehicles and equipment to include large tractors and mowers
01/1 to 01/1 Trainee Intersection | , ,
  • Oversaw 4K book technical order account with 24 sub-locations and posted $1.4K changes with no defects monthly and annually.
  • Safely marshall and park aircraft to assigned parking spots.
  • Assist aircrew in preflight of aircraft control surfaces; ensure aircraft is safe for flight.
  • Verifies passengers are in position and briefed flight activities. 2316 Megan St New Braunfels, Texas 78130 (830) 214-5685
  • Brief passengers on all aspects of ground safety around aircraft and in all aspects of flight.
  • Completed work related to the compliance of service bulletins, time compliance instructions and air worthiness directives.
  • Performed preflight/post flight, turn around inspections and servicing as required in accordance with applicable technical publications and approved directives.
  • Maintained work areas, buildings, ground support equipment (GSE) and materials utilized for aircraft maintenance in a safe, clean and operative condition.
  • Ensured proper annotation, sign-off and expeditious forwarding of all forms, logbooks and other maintenance documentation to the aircraft records division.
  • Ensured all precision tools, measuring devices and test equipment have been calibrated and did not exceed calibration due dates. Performed multiple temporary technician and marshaller duties at worldwide locations to fill vacancies and surge requirements as determined by management and mission needs.
  • Travelled to remote and hostile locations to support aircraft operations and maintenance requirements with overnight stays of up to 120 days. (Operations Enduring and Iraqi Freedom)
  • Performed flight mechanic repair duties on aircraft away from home station
  • Worked in environments of extreme temperature variations, inclement weather and high noise exposure. (August 2006 to July 2009) Repair & Reclamation Aero Repair Journeyman (Landing Gear & Flight Control) Specialist
  • Performed troubleshooting, repaired, removed, installed, rigged and calibrated all aspects of landing gear and all flight controls in the C130J.
  • Worked with tension meters to rig cables to certain tension; removed and installed ailerons, flaps, landing gear, engine cables, wheels, tires, and flight control cables on a daily basis. Did extensive inspections on all parts of the aircraft. Removing panels, lubing, preventative maintenance, and re- torqueing main bulkhead bolts.
01/2011 to Current Area Maintenance Supervisor/Support Supervisor (NCOIC) | , ,
  • Reorganized and revamped, meeting deadlines, and program goals.
  • Controlled all aspects of breakdown/inspection/build up/safety of mission equipment for 14 C0130J
  • Directed equipment ID compliance; inspected, maintained and oversee loading and unloading of $1.8M aircraft armor packages.
  • Oversaw three equipment accounts with 8.4K+items, verified accountability and serviceability of $8.8M assets
  • Configured, inventoried, and inspected aircraft for off station training (OST), Temporary duty assignments, deployments and contingency mission requirements.
  • Led squadron's first C130J intra-command aircraft transfer, inspected aircraft and validated $630K equipment package and leveled USAF aircraft fleet health.
  • Engineered emergency (portable) oxygen tank storage system; resourced on-site labor/materials, secured 34 emergency oxygen bottles and averted $10K purchase
Expected in 2004 High School Diploma | , , GPA:
2004 New Braunfels High School Diploma
Military Experience
01/2005 to 01/2004 Air Force USAF | , 2011 United States Air Force Airmen Leadership Course 2010 Lockheed Martin Training Solutions Maintenance Ground Engine Run Course 2005 USAF Aerospace Apprentice Technical training, qualification, and application course 2004 New Braunfels High School Diploma
Work well under pressure to meet specific deadlines to prepare briefs, oral and written presentations
Maintenance, Training, Inspection, Accounts With, Armor, Journeyman, Basis, Flight Control, Landing Gear, Operations, Aircraft Maintenance, Crew Chief, Inspections, Accounting, Drivers, Inventory, Ordering, Aircraft Records, Aircrew, Calibration, Documentation, Exceed, Ground Support Equipment, Gse, Technical Publications, Faa, Lockout/tagout, Safety Procedures, Ac, Axle, Calipers, Dod, Excel, Fork Lift, Hazardous Material, Infrared, Liquid Oxygen, Material Control, Microsoft Office, Military Aircraft, Ms Office, Passport, Powerpoint, Rotary Wing, Scanner, Security, Word, Flight Line

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Resume Overview

School Attended

Job Titles Held:

  • Service Manager
  • Maintenance Technician
  • Trainee
  • Area Maintenance Supervisor/Support Supervisor (NCOIC)


  • High School Diploma

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