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service manager resume example with 17+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Drive improvements to accounting operations to support organizational objectives and strategic growth. Well versed in keeping accounts updated and accounting professionals on-task to handle dynamic conditions. Excellent planning, leadership and decision-making abilities.

Hardworking associate with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Coaching and mentorship
  • Friendly, positive attitude
  • General ledger accounting
  • Commission calculation
  • Balance sheet management
  • Month-end and year-end closings
  • Payroll completion
  • Staff training and development
  • Presentation preparation
  • Complex problem-solving
  • Confidential document control
Experience
01/2017 to Current Service Manager Stewart And Stevenson | Latham, NY,
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Monitored employee performance through key metrics analysis.
  • Organized and stored employment forms and information.
  • Worked on multiple projects simultaneously in fast-paced environment.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Developed and maintained training materials and benefits packets for new hires.
  • Demonstrated awareness, understanding and skills necessary to work in diverse environment.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Prepared and set up new employee orientations.
  • Examined employee files to answer inquiries for assistance with personnel actions.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
06/2003 to 11/2007 Business Owner Altour | Louisville, KY,
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Kept records for production, inventory, income and expenses.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Managed organizational budget and finances.
  • Made financial and logistics decisions in best interest of company.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.
  • Identified potential solutions to issues and implemented tactics to promptly resolve.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
09/2002 to 06/2004 Assistant Controller Impossible Foods | Oakland, CA,
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients
  • Received and input receivables payments in compliance with internal financial procedures.
  • Completed daily accounts receivable ledger reconciliations.
  • Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Contacted customers to collect outstanding payments, negotiated installment methods and processed payments.
  • Oversaw cash and merchant services, as well as processing of accounts payable and receivable, to ensure invoices were paid on time.
  • Coordinated and finalized quarterly and annual financial reporting packages.
  • Reviewed sales numbers and calculated commissions.
  • Filed tax returns and prepared reports in compliance with strict regulatory standards.
  • Contacted non-compliant accounts to discuss payment options.
  • Monitored accounting, payroll and financial reporting activities.
  • Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
  • Administered payroll for employees and oversaw corporate payroll reconciliation and tax activities.
  • Reorganized finance and accounting departments to improve efficiency and cut excess spending.
05/1995 to 10/2001 Accounts Receivable Manager OSA International | City, STATE,
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
  • Received and input receivables payments in compliance with internal financial procedures.
  • Completed daily accounts receivable ledger reconciliations.
  • Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts.
  • Upheld strict quality and accuracy standards through daily process adjustments.
  • Streamlined operations to achieve new efficiencies, improve on-time collections and reduce invoice processing time by 99%.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Communicated with stockholders or other investors to provide information or raise capital.
  • Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers.
  • Generated financial statements and reports detailing accounts receivable status.
Education and Training
Expected in 08/1989 GED | Sociality Human Resources Managment, Denver, CO, GPA:
Expected in | Human Resources Training SHRM, Denver, CO, GPA:

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Resume Overview

School Attended

  • Sociality Human Resources Managment
  • SHRM

Job Titles Held:

  • Service Manager
  • Business Owner
  • Assistant Controller
  • Accounts Receivable Manager

Degrees

  • GED
  • Some College (No Degree)

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*As seen in:As seen in: