Service Manager 1 Resume Example Wells Fargo

SERVICE MANAGER 1

Professional Summary

Seasoned Service Manager bringing five years of customer and banking experience. Proficient in business practices, standards of operation and customer needs. EMpowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Skills

Patient-focused quality service
Scheduled services
Customer service optimization
Service desk team management
Customer focused-service
Cash handling expertise
Relationship building and management
Team Leadership

Risk Analysis
Goals and Performance
Staff Training
Strong team-builder
Business Development
Product training
Proficient in MS Office / SVT / SVP / Excel / Teamworks / Customer View / Branch Portal / Policy and Procedures

Work History

Service Manager 1, 02/2019 to 03/2020
Wells Fargo – Elizabeth City, NC

Met with customers to discuss service needs and develop effective and practical solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and offer available solutions.
Developed written plans and obtained customer consent to proceed.
Trained six service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Managed team of employees in daily branch operations and auditing processes to comply with Wells FArgo policies across company.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Acted as Branch Manager for my entire time At EC Main in lieu of absence of having no Branch Manager.
Oversaw team of service professionals focused on Customer Complaints, Policy and Procedures along with lines of Business in every day branch operation.
Cash handling and incoming / outgoing shipments.
Coaching and developing

Personal Banker 1, 08/2017 to 02/2019
Wells Fargo – Ahoskie, NC

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
Networked to increase client base and encourage existing clients to expand financial portfolios.
Effectively used SVP to access customer details and databases.
Trained and supported associates and cross-trained tellers to improve customer satisfaction.
Achieved consistent recognition .
Established rapport with new clients to increase satisfaction and loyalty.
Performed vault duties to handle large deposits of up to distribute currency to coworkers.

CSSR, 11/2015 to 08/2017
Wells Fargo – Ahoskie, NC

Worked with customers to understand needs and provide financial service.
Resolved problems, improved operations and provided exceptional client support.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving issues.
Conducted detailed financial reviews for business clients to review appropriate products to fit clients needs.
Networked to increase client base and encourage existing clients to expand financial portfolios.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Established rapport with new clients to increase satisfaction and loyalty.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Processed customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
Worked closely with management to strategize techniques to increase branch production and customer service.
Promoted all financial products by maintaining excellent service offering knowledge.

Teller, 11/2014 to 11/2015
Wells Fargo – Chesapeake, VA

Rapidly and efficiently prepared customer and ATM cash and change orders.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Identified opportunities and referred customers to branch partners in financial services.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Maintained balancing record with 98% rate of accuracy.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Processed quarterly vault and ATM audits with zero error rate.
Maintained friendly and professional customer interactions.

Education

GED: 08/1999
Gates County High School - Gatesville, NC

Nursing And Business AdministrationRoanoke Chowan Community College - Ahoskie, NC

Certifications

Notary Public

Resume Overview

Companies Worked For:

Wells Fargo

School Attended

Gates County High School
Roanoke Chowan Community College

Job Titles Held:

Service Manager 1
Personal Banker 1
CSSR
Teller

Degrees

GED : 08/1999
Nursing And Business Administration

Service Manager 1 Resume Example

Resume Score: 80%

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