Service Manager 1 Resume Example
I have been with Wells Fargo since December 2010. I was hired as a Teller and held that position until June 2011 when I was promoted to Personal Banker 1. I maintained that position and was considered to be one of the top Personal Bankers in the district until I was promoted to Personal Banker 2 in September 2012. I held my position as Personal Banker 2 until November 2012 when I was promoted to Service Manager 1 and continue to hold that position to this day.
During my time at Wells Fargo I have come to understand business practices, federal regulations, and Wells Fargo policies. I work hard achieving the customer service standards that makes Wells Fargo stand out above all other banks. I understand the financial aspirations and priorities of our customers which helped me reach and exceed my sales goals on a quarterly basis. As a member of the managerial team, I strive to coach and motivate my teller team to appreciate and work by the standard Wells Fargo and I expect.
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November 2012 to CurrentCortland Partners － Sunbury , OH
Customer service, in-depth fact finding questions to get an understanding of our customers' financial priorities, knowledge of Wells Fargo systems, including SVP, SVT, Outlook, and HOGAN, problem solving, work well with other team members and partners, give complete knowledge of products to customers for a full account understanding, the ability to focus on uncovering opportunities that generate higher revenue for the company, motivate and coach my teller team to achieve 100%WOW service and quarterly incentive.
September 2012 to November 2012City National Bank Of West Virginia － Winfield , WV
Customer service, in-depth fact finding questions to get an understanding of our customers' financial priorities, knowledge of Wells Fargo systems, including SVP, SVT, Outlook, and HOGAN, problem solving, work well with other team members and partners, give complete knowledge of products to customers for a full account understanding, and the ability to focus on uncovering opportunities that generate higher revenue for the company.
July 2011 to September 2012Nicolet National Bank － Edgar , WI
Customer service, in-depth fact finding questions to get an understanding of our customers' financial priorities, knowledge of Wells Fargo systems, including SVP, SVT, Outlook, and HOGAN, problem solving, work well with other team members and partners, give complete knowledge of products to customers for a full account understanding, and uncover opportunities for checking and savings accounts, CD's, loans, and other services.
December 2010 to June 2012Trustone Financial － Rogers , MN
Customer service, fact finding questions to get an understanding of our customers' financial priorities, knowledge of Wells Fargo systems, including SVT, and Outlook, problem solving,work well with other team members,
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Resume Overview
School Attended
- Riverland Community College
Job Titles Held:
- Service Manager 1
- Personal Banker 2
- Personal Banker 1
- Teller
Degrees
- Currently working on it : Business Management
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