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service manager resume example with 18+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Seasoned Service Manager bringing 20 years of experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Highly motivated manager with 20 years of experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Skills
  • Policy and Procedure Enforcement
  • Business Development
  • Staff Supervision
  • Fire Safety Regulations
  • Personnel Skill Assessments
  • Tool and Parts Inventory Oversight
  • Worker Training
  • Quality Control
  • Administration and Reporting
  • Cost Management
  • Employee Coaching and Motivation
  • Time Management
  • Work Estimation
  • Workplace Safety
  • Schedule Preparation
  • Materials and Labor Costing
  • Critical Thinking
  • New Employee Hiring
  • Repair Requirements Determination
  • Performance Tracking and Evaluations
  • Work Planning and Prioritization
  • Quoting and Estimating
  • Customer Service
  • Job Prioritizing
  • Employee Safety Training
  • Shift Scheduling
  • Verbal and Written Communication
  • Tool and Equipment Maintenance
  • Conflict Resolution
  • Skilled Maintenance and Repair
  • Service Quality Management
  • Office Administration
  • Health and Safety Regulations
  • Engine Components
  • Maintenance Planning
  • Technical Troubleshooting
  • Service and Parts Teams Management
  • Team Leadership
  • Heavy Equipment Operation
Work History
03/2004 to Current Service Manager Renewable Energy Systems Ltd. | Dillon, MT,
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Followed up with customers during and after installations to verify satisfaction.
  • Developed written plans and obtained customer consent to proceed.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales.
  • Worked with customers to educate and inform on services and needs, effectively closing deals.
  • Promoted brands of equipment equipment, increasing sales and maximizing overall revenue.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Hired and trained new service workers to improve efficiency of department and cultivate productive work atmosphere.
  • Managed efficient teams of up to 20 employees.
03/2004 to Current Warranty Administrator Martin Management Group | Ontario, CA,
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Maintained detailed service and customer records.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Gathered paperwork and contacted customers to book appointments.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.
03/2004 to Current Service Technician Alamo Group | Huntsville, AL,
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Demonstrated increased knowledge of company products and equipment.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Evaluated systems according to predetermined checklist and noted issues.
Education
Expected in 12/2021 to to Bachelor of Science | Business Management Southern New Hampshire University, Hooksett, NH GPA:

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Service Manager
  • Warranty Administrator
  • Service Technician

Degrees

  • Bachelor of Science

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