service manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Communication
Problem resolution
Organizational skills
ADP-fixing employees time cards
CDK and CDK Edge
TEXT2DRIVE
Autoloop
Always on time
Caring
Team player
Multi task
Coaching and mentorship
Issue and conflict resolution
Active listening
Education and Training
Thomas Nelson Community CollegeHampton, VAExpected in 05/2017 ā āCertificate in Pre-Nursing:Nursing - GPA:
Warwick High SchoolNewport News, VAExpected in 01/2006 ā āGED: - GPA:
Experience
Transwest - Service Manager Wathena, KS, 08/2013 - Current
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Collaborated with customers to offer solutions to service needs.
Reviewed inventory levels and ordered supplies to keep products in stock.
Created employee work schedules to keep shifts properly staffed.
Pitched in to complete various duties during peak periods or employee absences.
Created written estimates and obtained customer consent to proceed.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Agia - Waitress Scottsdale, AZ, 12/2000 - 05/2014
Presented food and beverages to guests at tables.
Greeted customers, answered questions and recommended specials to increase profits.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Presented menus to patrons to answer questions about menu items and make recommendations.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods.
Presented menus and answered questions regarding items.
Prepared checks, itemizing total meal costs and taxes.
Filled condiments and napkin containers during slack periods.
Agia - Office Manager/Salesperson Carpinteria, CA, 07/2010 - 08/2013
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Reviewed files and records to obtain information and respond to requests.
Coded and entered daily invoices with in-house accounting software.
Chi Chi's Restaurant - Waitress City, STATE, 02/1997 - 10/2000
Instructed new staff members on food handling procedures and service techniques.
Educated waiters on menu, memorization strategies and how to convey information clearly.
Provided exceptional service to high volume of daily customers.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Explained goals and expectations required of trainees.
Monitored, evaluated and recorded training activities or program effectiveness.
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