Service Director/Manager Resume Example
To obtain a position that will allow me to use my skills in the Automotive Industry Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
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Promoted to Service Director/Manager within a one year span.
Certified Service Manager for Ford Manufacture and
General Motors Manufacture.
Promoted to Warranty Administration for General Motors Manufacture
Certified Warranty Administration.
Facilitated processes to improve efficient and accurate productivity within the work place.
April 2015 to August 2015Armstrong Ford - City , STATE
Coordinated all department functions for team of 25 employees.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Communicated with customers regarding vehicle issues and potential repairs.
Maintained a 70.3% customer service satisfaction rating.
Contributed to repeat and referral business by using strong customer service and problem solving skills.
Reviewed the work of 15 auto mechanics.Guided mechanics with decisions concerning repair and replacement of parts.
Knowledge in computer system Dominion.
knowledge in customer viewpoint and reviews.
August 2015 to April 2015Felix Sabates Chevrolet And Cadillac - City , STATE
Communicated with customers regarding vehicle issues and potential repairs.
Implemented Proper Procedures to promote efficiency and a positive environment for customer service and employee.
Review Financial statements to reduce any overages.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Planned weekly meetings to review daily schedule and discuss any
concerns .
Maintained up to date Manufacture requirement
Maintained positive leadership skills
Meetings with other Head department to review for progress in the company.
Knowledge in computer system Reynolds and Reynolds.
March 2011 to August 2014Autonation Chevrolet Doral - City , STATE
Assisting with Customer Service.
Warranty Administration For General Motor Manufacture
Overseeing 6 employees in booking dispatching department.
Assisting service consultants with warranty and billing issues.
In charge of 5 warranty and extended warranty schedules, for submission and payment.
Assisting Service and Parts Director in implementing processes in customer service viewpoint and productivity.
Knowledge in computer system ADP.
October 2003 to January 2011Saturn Of South Miami Dade. - City , STATE
Process of all documentation for customer invoicing.
proper General Motors Manufacture warranty procedures
Dispatching appropriate skill level work to proper Auto Technician.
Customer Service Skills.
Knowledge in Computer system, EDS, APD, Reynolds and Reynolds.
September 1997 to October 2003Friendly Ford/Beach Ford. - City , STATE
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Customer satisfaction in reviews.
Data Entry skills, Dispatching and coordination of work for proper production.
Processing and knowledge of Ford Manufacture warranty and processes.
knowledge in customer view point.
Knowledge in Dental care and dental terminology to assist Dentist in
Oral care procedures.
Patient care, Office skills, Receptionist, Medical office assistant
Obtained G.E.D with top score for my high school equivalent diploma
Bilingual (English/Spanish).
Customer service skills
outgoing, energetic
leader, team player
Knowledge in Automotive Industries.
Eager to learn and promote positive atmosphere.
knowledge in various computer systems.
Driven.
Sociable and work well with others.
Love Working with People, finding solutions to there concerns.
Bilingual (English Spanish)
Customer Service skills.
Outgoing
Eager to learn and accomplish all task
Leadership Skills
Team player
Knowledge in various computer applications.
Knowledge in reading financial statement
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Resume Overview
School Attended
- Continental Dental Assisting School
- Benjamin Franklin High School
Job Titles Held:
- Service Director/Manager
- Service dIRECTOR/Manager
- Assistant Service Manager/Office Manager
- Warranty administrator/Dispatch/Booker/ Advisor
- Receptionist/Cashier/Dispatcher booker/warranty/Service Consultant
Degrees
- Certified Dental Assistant : Dental Assisting , 1995
GED : High School , 1987
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