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Service Director/Manager Resume Example

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SERVICE DIRECTOR/MANAGER
Summary

To obtain a position that will allow me to use my skills in the Automotive Industry Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.

Highlights
  • Decisive leader
  • Operations management
  • Team building
  • Natural leader
  • Procedure development
  • Employee engagement
  • Exceptional time management skills
  • Adaptable
  • Leadership mentoring
  • Conflict resolution
  • Superior customer service
  • Preventative maintenance
  • Mathematical aptitude
  • Strong communication skills
Accomplishments

Promoted to Service Director/Manager within a one year span.

Certified Service Manager for Ford Manufacture and

General Motors Manufacture.


Promoted to Warranty Administration for General Motors Manufacture

Certified Warranty Administration.


Facilitated processes to improve efficient and accurate productivity within the work place.


Experience
Service Director/Manager
April 2015 to August 2015
Armstrong Ford - City , STATE

Coordinated all department functions for team of 25 employees.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Communicated with customers regarding vehicle issues and potential repairs.

Maintained a 70.3% customer service satisfaction rating.

Contributed to repeat and referral business by using strong customer service and problem solving skills.

Reviewed the work of 15 auto mechanics.Guided mechanics with decisions concerning repair and replacement of parts.

Knowledge in computer system Dominion.

knowledge in customer viewpoint and reviews.


Service dIRECTOR/Manager
August 2015 to April 2015
Felix Sabates Chevrolet And Cadillac - City , STATE

Communicated with customers regarding vehicle issues and potential repairs.

Implemented Proper Procedures to promote efficiency and a positive environment for customer service and employee.

Review Financial statements to reduce any overages.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Planned weekly meetings to review daily schedule and discuss any

concerns .

Maintained up to date Manufacture requirement

Maintained positive leadership skills

Meetings with other Head department to review for progress in the company.

Knowledge in computer system Reynolds and Reynolds.


Assistant Service Manager/Office Manager
March 2011 to August 2014
Autonation Chevrolet Doral - City , STATE

Assisting with Customer Service.

Warranty Administration For General Motor Manufacture

Overseeing 6 employees in booking dispatching department.

Assisting service consultants with warranty and billing issues.

In charge of 5 warranty and extended warranty schedules, for submission and payment.

Assisting Service and Parts Director in implementing processes in customer service viewpoint and productivity.

Knowledge in computer system ADP.

Warranty administrator/Dispatch/Booker/ Advisor
October 2003 to January 2011
Saturn Of South Miami Dade. - City , STATE

Process of all documentation for customer invoicing.

proper General Motors Manufacture warranty procedures

Dispatching appropriate skill level work to proper Auto Technician.

Customer Service Skills.

Knowledge in Computer system, EDS, APD, Reynolds and Reynolds.

Receptionist/Cashier/Dispatcher booker/warranty/Service Consultant
September 1997 to October 2003
Friendly Ford/Beach Ford. - City , STATE

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Verified and logged in deadlines for responding to daily inquiries.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Customer satisfaction in reviews.

Data Entry skills, Dispatching and coordination of work for proper production.

Processing and knowledge of Ford Manufacture warranty and processes.

knowledge in customer view point.




Education
Certified Dental Assistant : Dental Assisting, 1995Continental Dental Assisting School - City, State, USA

Knowledge in Dental care and dental terminology to assist Dentist in

Oral care procedures.

Patient care, Office skills, Receptionist, Medical office assistant

GED : High School, 1987Benjamin Franklin High School - City, State, USA

Obtained G.E.D with top score for my high school equivalent diploma

Languages

Bilingual (English/Spanish).

Personal Information

Customer service skills

outgoing, energetic

leader, team player

Knowledge in Automotive Industries.

Eager to learn and promote positive atmosphere.

knowledge in various computer systems.

Driven.

Sociable and work well with others.


Additional Information

Love Working with People, finding solutions to there concerns.

Skills

Bilingual (English Spanish)

Customer Service skills.

Outgoing

Eager to learn and accomplish all task

Leadership Skills

Team player

Knowledge in various computer applications.

Knowledge in reading financial statement

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average
Resume Strength
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Continental Dental Assisting School
  • Benjamin Franklin High School

Job Titles Held:

  • Service Director/Manager
  • Service dIRECTOR/Manager
  • Assistant Service Manager/Office Manager
  • Warranty administrator/Dispatch/Booker/ Advisor
  • Receptionist/Cashier/Dispatcher booker/warranty/Service Consultant

Degrees

  • Certified Dental Assistant : Dental Assisting , 1995
    GED : High School , 1987

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