Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Reliable team member with 10 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.
Skills
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Experience
Service Desk Lead, 08/2015 - 03/2020
Seyfarth Shaw Llp – Boston, MA,
Seyfarth Shaw Llp – Boston, MA,
- Strengthened operational efficiencies by ensuring my associates were up to date on the current procedures and store policies regarding Online purchases, returns and exchanges in order to provide speedy and accurate service to each customer.
- Maintained revenue streams by exhausting every option before offering refunds.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Coordinated product assembly with MET Supervisor to carry out customer requests.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Mentored junior team members and managed employee relationships.
- Escalated inadequate merchandise levels and inventory requirements to supervisors.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing Online orders, managing returns and exchanges, and logging daily shipments.
Customer Service Cashier, 01/2013 - 03/2014
Roche Bros – Mashpee, MA,
Roche Bros – Mashpee, MA,
- Maintained high productivity by efficiently processing cash, credit, and debit payments for customers.
- Counted product stock to maintain inventory records.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customer locate and select appropriate merchandise throughout store.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Properly verified customer identification for alcohol or tobacco purchases.
- Redeemed coupons and cross-sold products.
- Stayed up to date on current item discounts to support promotions.
Third Key Supervisor, 06/2010 - 11/2010
Pizza Hut – Lutz, FL,
Pizza Hut – Lutz, FL,
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Senior Shift Leader, 09/2007 - 02/2010
Super America – City, STATE,
Super America – City, STATE,
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Allocated tasks to employees daily and monitored activity and task completion.
- Reviewed applicant resumes and recommended top candidates for hiring.
- Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Trained new team members in cash register operation, stock procedures and customer service.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Properly verified customer identification for alcohol or tobacco purchases.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Arranged updated promotional displays every month.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
Education and Training
High School Diploma: , Expected in 06/1987
Deer Valley High School - Glendale, AZ
Deer Valley High School - Glendale, AZ
Activities and Honors
I received 24 Homer Awards recognizing my performance and dedication to The Home Depot.
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School Attended
- Deer Valley High School
Job Titles Held:
- Service Desk Lead
- Customer Service Cashier
- Third Key Supervisor
- Senior Shift Leader
Degrees
- High School Diploma
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