service desk lead resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Outgoing and bright International Studies major looking to grow my expertise in a more professional setting. I’d like to apply my patience and understanding of clients to a more fulfilling role. Results-focused customer service professional with strength in building strong associate to client relationships, managing time accordingly and troubleshooting. Proactive leader with strengths in communication and collaboration. Proficient in leveraging language, resources and deal-closing knowledge to promote sales. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Contracts
  • Customer service
  • Inventory
  • Selling
  • Flexible
  • Time management
  • Communication
  • Supervision
  • People skills
  • Organizational skills
  • Computer programs
  • Ability to encourage independence
  • Schedule creation and maintenance
  • Data management
Education and Training
Diberville Highschool D'Iberville, MS, Expected in 05/2016 High School Diploma : - GPA :
Jefferson Davis Community College Biloxi, MS, Expected in Associate of Arts : History - GPA :
Seyfarth Shaw Llp - Service Desk Lead
Houston, TX, 06/2020 - Current
  • Took inbound calls from established customers to assist with order adjustments, creating appointments for installation, cancelling product or service orders, etc.
  • Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
  • Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
  • Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Confirmed delivery of orders and troubleshot missed delivery dates.
  • Assisted customers in making payments on accounts and setting up payment plans.
Rochester General Health System - YCC Assistant Teacher
Lyons, NY, 06/2020 - 05/2022

My responsibilities and duties at Great Work Montessori School include but were not limited to:

  • Upheld a Montessori class environment and relationship with my students and coworkers.
  • Engaged with ongoing professional development, participated in professional organizations and identified new ideas and materials to use in classroom or share with other staff members.
  • Prepared environment where furnishings and materials corresponded to class needs and paid careful attention to maintaining clean, orderly and attractive Montessori learning area.
  • Worked regularly with different age groups, mostly consisting of 0-6 year-olds, and often filled in as a substitute assistant teacher in upper-level grades.
  • Executed lesson plans via montessori tradition.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Made healthy, well-balanced breakfasts and lunches for 10 children.
  • Took rigorous course training and certification programs including but not limited to: multiple Colorado Shines Programs and certifications, CPR certification, in-house lectures, and monthly full-staff meetings.
Rochester General Health System - Assistant Teacher
Macedon, NY, 08/2018 - 11/2019

My experience at ABC Daycare included but was not limited to:

  • Seeing a different side of the educational system by working through a lower-income facility
  • Creating connections with children from all different walks of life
  • Took attendance, graded assignments and maintained routine student records.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
  • Assembled instructional materials for children's projects and play-time.
  • Communicated regularly with parents, teachers and administrators.
Cedar Lake Christian Academy - Assistant Teacher
City, STATE, 08/2016 - 01/2017
  • My responsibilities at the daycare included:
  • Snack time (breakfast, lunch, and a afternoon snack).
  • Providing a stimulating and educational learning and loving environment.
  • Worked with infants to 4-year-olds.
  • Identifying various learning styles and adapted teaching strategies to accommodate children specifically.
  • Performed basic first aid medical assistance.
  • Formed close, long-term bonds with many of the children’s parents.
  • Maintained cleanliness and tidiness of daycare throughout the day, along with a thorough cleaning at closing,
  • Performed basic first aid medical assistance.
  • Forming a safe and enriching environment for children.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Used age-appropriate exercises and repetition to assist students in learning foundational educational concepts.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Activities and Honors
  • 4 Homer badge awards
  • Certified in multiple Colorado Shines programs
  • CPR certified

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Resume Overview

School Attended

  • Diberville Highschool
  • Jefferson Davis Community College

Job Titles Held:

  • Service Desk Lead
  • YCC Assistant Teacher
  • Assistant Teacher
  • Assistant Teacher


  • High School Diploma
  • Associate of Arts

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