service department receptionist resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Enthusiastic Service Department Receptionist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Accounts Receivable and trained in Office Procedures and Account Payable. Motivated to learn, grow and excel in Gullo Ford Future.

  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Customer Account Management
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Establishing and Maintaining Customer Relationships
  • Inbound and Outbound Calling
  • Merchandise Orders and Exchanges
  • Excellent Attention to Detail
  • Administrative and Office Support
  • Billing Adjustments and Refunds
  • Computer Proficiency
  • Multi-Line Phone Systems
  • Document and Records Management
  • Patient and Empathetic
  • Team-Oriented and Cooperative
  • Regulatory Compliance
  • Database Management
Work History
12/2018 to Current
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
02/2015 to 08/2018
Front Office Specialist U.S. Physical Therapy South Lyon, MI,
  • Scheduled appointments, sent reminders and updated master calendar.
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Greeted, registered and checked in patients.
  • Provided forms to fill out or update and added latest information computer system.
  • Determined amounts due and accepted payments.
  • Took more than 60 incoming calls per day, provided information and routed callers to correct personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Delivered clerical support by handling range of routine and special requirements.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Maintained optimal office security by monitoring visitors and following precise procedures.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responded to inquiries from callers seeking information.
12/2005 to 10/2011
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded established sales goals and increased client retention.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Communicated with customers to identify and resolve outstanding payments.
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Used accounting software to reconcile accounts, track income and generate invoices.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Responded to inbound inquiries regarding accounts and payments.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
  • Reported financial data and updated financial records in ledgers and journals.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Matched purchase orders with invoices and recorded necessary information.
02/2002 to 08/2008
Administrative Assistant Common Spirit Seattle, WA,
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Created detailed expense reports and requests for capital expenditures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Completed and filed financial documentation for accounting purposes.
  • Managed financial documentations such as expense reports and invoices.
  • Coordinated customer service, patient scheduling and billing.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Prioritized incoming patients by degree of injury or illness.
  • Reviewed physician letters and corrected grammar and spelling errors.
  • Kept organized documentation of prescription refill information for office of physician.
  • Developed and managed accurate and confidential patient records.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Maintained current and accurate medical records for patients.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Supported providers in outpatient medical office through coordinating administrative operations.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed billing and coding duties to handle submitted claims.
  • Scheduled surgeries for multiple surgeons and booked operating rooms.
  • Called patients to confirm scheduled appointments day in advance.
  • Communicated with patients regarding payments on outstanding accounts.
  • Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Conducted insurance verification and preauthorizations and managed patient charts.
Expected in 09/1996 to to
Bachelor of Arts: Business Administration And Management
University of Florida - Gainesville, FL

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Resume Overview

School Attended

  • University of Florida

Job Titles Held:

  • Front Office Specialist
  • Administrative Assistant


  • Bachelor of Arts

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