Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Talented leader and analytical problem-solver with over 15 years of experience
successfully managing front-line preventive maintenance and on-site repair operations
as the Nikon Authorized Servicing Dealer. Hands-on experience installing Nikon's full
line of Research Microscopes in the greater Boston area as a sales assistant prior to
promoting to full-time Service Department Manager. Seeking an opportunity to grow
within an institution that has innovative products and rewards curiosity to learn while
nurturing growth in skills.
Skills
Broadband
Cable
Contracts
Documentation
Focus
Inventory
Market
Phone
SSystems
Purchasing
Quality
Repairs
Researching
Sales
Supervisor
Technician
Television
Video
VOIP
Work History
08/2004 to CurrentService Department ManagerTrofholz Technologies, Inc. | Atlanta, GA,
As the Service Department Manager for Micro Video Instruments, I have worked
toward building a culture where the customers' needs are first and foremost.
Building
strong relationships with customers with the highest quality and on-time services.
Researching and promoting new vendors/products as well as putting a strong focus
helping our customers to increase productivities in our Preventive Maintenance visits,
which have resulted in a 66% Gross Service Sales increase in 6 years.
In an effort to boost efficiency I implemented tablet-based Field Service Reports and
moved all related OEM / Manufacturer documentation to the Cloud.
In an effort to explore new service opportunities I introduced an Equipment
Relocation Program which including de-install, move and reinstall capital equipment to
assure our customers with a seamless product transition experience.
Spearheaded the successful implementation of a Service Contracts program and made
them available to the Sales Team at point of sale giving the customers peace of mind.
Market to work directly with Nikon Service to provide and perform Warranty and
Non-Warranty Repairs as necessary.
Performed on-site preventive maintenance and calibrations on an annual schedule.
Updated an OEM Repair Parts stock keeping inventory to a minimum.
Procured
information from various vendors to ensure cost-effective purchasing.
Maintained service schedules for all Sales Demonstrator Inventory, performed QC
prior to scheduled sales appointments.
Generated service Quotations, Field Service Reports and Invoices for the
department.
06/2000 to 08/2004Installation TechnicianSRS Communications | City, STATE,
Contractor for AT&T Broadband / Comcast - Xfinity performing residential and
commercial installations of High-Speed Internet, Cable Television and VOIP Phone
Systems.
Oversaw the Boston, Jamaica Plain and Mattapan service area as a Training
Supervisor and QC Technician responsible for 15 Field Service Representatives.
Education
Expected in 05/2000High School Diploma | Nipmuc Regional High School, Upton, MAGPA:
Work History
08/2004 to CurrentService Department ManagerMicro Video Instruments, Inc | Avon, MA
As the Service Department Manager for Micro Video Instruments, I have worked
toward building a culture where the customers' needs are first and foremost.
Building
strong relationships with customers with the highest quality and on-time services.
Researching and promoting new vendors/products as well as putting a strong focus
helping our customers to increase productivities in our Preventive Maintenance visits,
which have resulted in a 66% Gross Service Sales increase in 6 years.
In an effort to boost efficiency I implemented tablet-based Field Service Reports and
moved all related OEM / Manufacturer documentation to the Cloud.
In an effort to explore new service opportunities I introduced an Equipment
Relocation Program which including de-install, move and reinstall capital equipment to
assure our customers with a seamless product transition experience.
Spearheaded the successful implementation of a Service Contracts program and made
them available to the Sales Team at point of sale giving the customers peace of mind.
Market to work directly with Nikon Service to provide and perform Warranty and
Non-Warranty Repairs as necessary.
Performed on-site preventive maintenance and calibrations on an annual schedule.
Updated an OEM Repair Parts stock keeping inventory to a minimum.
Procured
information from various vendors to ensure cost-effective purchasing.
Maintained service schedules for all Sales Demonstrator Inventory, performed QC
prior to scheduled sales appointments.
Generated service Quotations, Field Service Reports and Invoices for the
department.
06/2000 to 08/2004Installation TechnicianSRS Communications | Framingham, MA
Contractor for AT&T Broadband / Comcast - Xfinity performing residential and
commercial installations of High-Speed Internet, Cable Television and VOIP Phone
Systems.
Oversaw the Boston, Jamaica Plain and Mattapan service area as a Training
Supervisor and QC Technician responsible for 15 Field Service Representatives.
Interests
SPECIAL INTERESTS
, (7) Seven Time Marathon Finisher including the 2019 Boston Marathon
2019 Boston Marathon Finisher - Boston, MA - Team Family Aid Boston
Raised over $11,
000.00 in charitable donations for FamilyAid Boston benefiting Homeless families in
the greater Boston area.
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