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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Talented leader and analytical problem-solver with over 15 years of experience successfully managing front-line preventive maintenance and on-site repair operations as the Nikon Authorized Servicing Dealer. Hands-on experience installing Nikon's full line of Research Microscopes in the greater Boston area as a sales assistant prior to promoting to full-time Service Department Manager. Seeking an opportunity to grow within an institution that has innovative products and rewards curiosity to learn while nurturing growth in skills.
Skills
  • Broadband
  • Cable
  • Contracts
  • Documentation
  • Focus
  • Inventory
  • Market
  • Phone
  • SSystems
  • Purchasing
  • Quality
  • Repairs
  • Researching
  • Sales
  • Supervisor
  • Technician
  • Television
  • Video
  • VOIP
Work History
08/2004 to Current Service Department Manager Trofholz Technologies, Inc. | Atlanta, GA,
  • As the Service Department Manager for Micro Video Instruments, I have worked toward building a culture where the customers' needs are first and foremost.
  • Building strong relationships with customers with the highest quality and on-time services.
  • Researching and promoting new vendors/products as well as putting a strong focus helping our customers to increase productivities in our Preventive Maintenance visits, which have resulted in a 66% Gross Service Sales increase in 6 years.
  • In an effort to boost efficiency I implemented tablet-based Field Service Reports and moved all related OEM / Manufacturer documentation to the Cloud.
  • In an effort to explore new service opportunities I introduced an Equipment Relocation Program which including de-install, move and reinstall capital equipment to assure our customers with a seamless product transition experience.
  • Spearheaded the successful implementation of a Service Contracts program and made them available to the Sales Team at point of sale giving the customers peace of mind.
  • Market to work directly with Nikon Service to provide and perform Warranty and Non-Warranty Repairs as necessary.
  • Performed on-site preventive maintenance and calibrations on an annual schedule.
  • Updated an OEM Repair Parts stock keeping inventory to a minimum.
  • Procured information from various vendors to ensure cost-effective purchasing.
  • Maintained service schedules for all Sales Demonstrator Inventory, performed QC prior to scheduled sales appointments.
  • Generated service Quotations, Field Service Reports and Invoices for the department.
06/2000 to 08/2004 Installation Technician SRS Communications | City, STATE,
  • Contractor for AT&T Broadband / Comcast - Xfinity performing residential and commercial installations of High-Speed Internet, Cable Television and VOIP Phone Systems.
  • Oversaw the Boston, Jamaica Plain and Mattapan service area as a Training Supervisor and QC Technician responsible for 15 Field Service Representatives.
Education
Expected in 05/2000 High School Diploma | Nipmuc Regional High School, Upton, MA GPA:
Work History
08/2004 to Current Service Department Manager Micro Video Instruments, Inc | Avon, MA
  • As the Service Department Manager for Micro Video Instruments, I have worked toward building a culture where the customers' needs are first and foremost.
  • Building strong relationships with customers with the highest quality and on-time services.
  • Researching and promoting new vendors/products as well as putting a strong focus helping our customers to increase productivities in our Preventive Maintenance visits, which have resulted in a 66% Gross Service Sales increase in 6 years.
  • In an effort to boost efficiency I implemented tablet-based Field Service Reports and moved all related OEM / Manufacturer documentation to the Cloud.
  • In an effort to explore new service opportunities I introduced an Equipment Relocation Program which including de-install, move and reinstall capital equipment to assure our customers with a seamless product transition experience.
  • Spearheaded the successful implementation of a Service Contracts program and made them available to the Sales Team at point of sale giving the customers peace of mind.
  • Market to work directly with Nikon Service to provide and perform Warranty and Non-Warranty Repairs as necessary.
  • Performed on-site preventive maintenance and calibrations on an annual schedule.
  • Updated an OEM Repair Parts stock keeping inventory to a minimum.
  • Procured information from various vendors to ensure cost-effective purchasing.
  • Maintained service schedules for all Sales Demonstrator Inventory, performed QC prior to scheduled sales appointments.
  • Generated service Quotations, Field Service Reports and Invoices for the department.
06/2000 to 08/2004 Installation Technician SRS Communications | Framingham, MA
  • Contractor for AT&T Broadband / Comcast - Xfinity performing residential and commercial installations of High-Speed Internet, Cable Television and VOIP Phone Systems.
  • Oversaw the Boston, Jamaica Plain and Mattapan service area as a Training Supervisor and QC Technician responsible for 15 Field Service Representatives.
Interests
SPECIAL INTERESTS , (7) Seven Time Marathon Finisher including the 2019 Boston Marathon 2019 Boston Marathon Finisher - Boston, MA - Team Family Aid Boston Raised over $11, 000.00 in charitable donations for FamilyAid Boston benefiting Homeless families in the greater Boston area.
Skills
  • Broadband, Cable, Contracts, documentation, focus, Inventory, market, Phone
  • SSystems, purchasing, quality, Repairs, Researching, Sales, Supervisor, Technician, Television, Video, VOIP
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    School Attended

    • Nipmuc Regional High School

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    • Service Department Manager
    • Installation Technician

    Degrees

    • High School Diploma

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