service coordinator resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking and reliable Shift Supervisor, RX with strong ability in Customer Services . Highly organized, proactive and punctual with team-oriented mentJessicaty.
Skills
Ongoing Client Support
Team Leadership
Goal Setting
MS Office Expertise
Family Service Plans
Team Collaboration
Telephone Communication
Technical Support
Programming
Troubleshooting
Technical Reporting
Project Documentation
Embedded Systems Development Software
AutoCAD SpeciJessicast
Data Entry and Analysis
Personnel Management
Worker Training
Stress Tolerance
CAD Software
Advanced Microsoft Office
QuJessicaty Assurance
Experience
10/2022 to CurrentService CoordinatorVolunteers Of America Northern Rockies | Kalispell, MT,
Monitored email and phone communication to provide prompt responses and solutions.
Supported needs of families with housing, food and other critical assistance.
Completed intake assessments on families to determine service needs.
Identified appropriate community resources and provided referrals for services.
Worked with care team to assess families needs and discuss collaborative treatment efforts.
Used job-related software to compose or prepare correspondence, case notes and technical reports
Worked with community resources to engage social Work activities and help families access services.
05/2022 to 02/2023Shift Supervisor, RxCvs Health | Newburgh, IN,
Completed opening and closing duties to facilitate business operations.
Assisted upper management with daily operations to meet standards of service and quJessicaty.
Resolved customer complaints and reported issues to senior management.
Collaborated with team members to improve performance and implement training updates.
Coordinated shift workers for inventory receiving, auditing and restocking.
Planned and managed resources to consistently meet production, quJessicaty and cost goals.
Supervised and led employees to maintain productivity and customer service levels.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
01/2020 to 04/2022Water Treatment EngineerColorado Springs Utilities | Colorado Springs, CO,
Wrote clear and accurate procedure manuals and documentation.
Produced and issued precise technical specifications and data sheets.
Created construction schedules and detailed equipment and labor requirements in project instructions.
Controlled budget and established company efficiency policies to maximize profits.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
01/2019 to 01/2020Customer Support EngineerAlteryx | Dallas, TX,
Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.
Educated customers by explaining technology issues in easy-to-understand terminology.
Implemented remote diagnostics from help desk to help identify causes of issues.
Provided secondary support to field engineers, helping to resolve escalated service calls by leveraging remote access tools.
01/2017 to 01/2019Embedded Systems EngineerAmazon.Com, Inc. | Wilmington, MA,
Developed and implemented software verification criteria and plans.
Worked with embedded real-time software systems in close coordination with electrical engineers.
Contributed technical skills to support new product development and existing product maintenance.
Analyzed design and determined coding, programming and integration based on general objectives and knowledge of overall architecture of product or solution.
01/2017 to 01/2019Trainer EngineerPoolcorp | Delray Beach, FL,
Communicated with clients and coworkers about analysis results.
Coordinated activities with suppliers, contractors or other departments.
Performed testing to determine functionJessicaty or optimization.
Finished projects on time and within budget.
01/2016 to 01/2017Customer Service AgentJ&P Cycles | Pigeon Forge, TN,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed high-volume of inbound and outbound customer calls.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Reviewed files, records and other obtained documents to respond to customer requests.
01/2014 to 01/2016Sales AssociateXPOWER For Car's Accessories | City, STATE,
Helped customers find specific products, answered questions and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education and Training
Expected in 01/2018 to to Bachelor of Science | Communication And Software EngineeringAl-Balqa Applied University, Jordan, GPA:
Expected in 09/2012 to to GED | Ministry of Education, Jordan, GPA:
Languages
Arabic:
Native/ Bilingual
Negotiated:
English:
Professional
Negotiated:
Certifications
Microsoft Certified Systems Engineer (MCSE) / IPmasters
Cisco Certified Network Associate (CCNA) / Cisco Academy
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