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Service Coordinator Resume Example

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SERVICE COORDINATOR
Summary

Dedicated case manager and social service provider with more than 4 years of experience providing healthcare services for various agencies in the Houston community ranging from IDD to mental health with adults and youths. I am a well-organized problem solver that is able to assist clients in reaching their personal goals that prompt for safe and healthy lifestyles outside of an institutionalized setting.

Skills
  • Accurate recordkeeping
  • Excellent documentor
  • LMSW applied
  • Status meetings
  • Family service plans
  • Technical Skills
  • Community resource expertise
  • Program coordination
  • Interdisciplinary teamwork
  • Communications
  • First Aid/CPR
  • Cross-functional collaboration
  • Resourceful
  • ANSA experienced
  • DLA-IDD trained
  • Observational
  • Professionalism
  • Medicaid services
  • Case management
Experience
Service Coordinator / The Harris Center for Mental Health and IDD - Houston, TX02/2019 - Current
  • Educating clients and families about their Medicaid coverage and how to maximize their benefits
  • Reviewed and recorded progress of patients.
  • Collaborated with different disciplines to provide cohesive care to patients.
  • Optimized program resource utilization to prevent unnecessary hospital admissions.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • DLA-IDD trained
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Conduct monthly face-to-face monitoring of caseload
  • Managing a caseload of 40-45 individuals on a monthly basis
  • Encompassed Home and Community Based Services (Medicaid-wavered program).
  • Collaborate with provider agency's to complete service planning.
  • Developing person-directed plans that are patient centered related to their level of need to help the client continue living in their community with supports
Behavioral Support/Direct Care Staff Member / Upbring Krause Residential Treatment Center - Katy, TX11/2018 - Current
  • Helped youths maintain daily living standards by assisting with personal hygiene needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Provide academic support and behavioral management support to youths while in the classroom, offering additional classroom support to instructors
  • Implemented group activities such as health/communication classes and goal oriented activities, improving resident and staff engagement.
  • Transported patients to and from medical, dental and personal care appointments.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Improved patient outlook and daily living through compassionate care.
  • Educated youths on daily personal hygiene such as bathing, dressing and grooming.
Sexual Violence Accompaniment Counselor / The Houston Area Women's Center - Houston, TX03/2020 - 05/2020
  • Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions so the client could be referred for the appropriate services offered by HAWC.
  • Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
  • Providing linkage between the client and HPD after a domestic or sexual violence incident has occurred.
  • Talked with family members during period when patients could not self-advocate.
  • Providing/participating in trainings for other entities of the community in regard to client care in relation to sexual or domestic violence.
Behavioral Health Case Manager and Assessor / National Smart Healthcare Services - Houston, TX09/2016 - 10/2018
  • Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
  • Handled complex cases and participated in interdisciplinary meetings to determine the best treatment options for patients.
  • Educated family members and helped each support clients by improving coping techniques.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized referrals for additional support.
  • Helped clients locate community resources such as pantries, healthcare services, and residential services.
  • ANSA trained
  • Completed intakes, functional assessment and treatment plans for clients that were not included in my caseload.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Stephen F. Austin State University - Nacogdoches, TX05/2019Master of Arts: Social Work
Prairie View A & M University - Prairie View, TX08/2016Bachelor of Arts: Social Work
Blinn College - Brenham, TX05/2012Associate of Arts: General Credits (Dual Credit Student)
Internships

Oakmont of Humble, Humble, TX — Social Work Intern for a Skilled Nursing Facility (500 Credit Hours) January 2019- May 2019

  • Familiarization with HHSC's policies and procedures for operating a licensed nursing home
  • Participating in interdisciplinary meetings, staff meetings, and discharge planning meetings
  • Assisting with the referral process for outpatient services such as, psychiatry, dental, optometry and podiatry
  • Rounds/room checks as a safety protocol
  • Charting
  • Conducting psycho-social assessments for new residents
  • Participating in discharge process: completing task of gathering information about client's future outside of the facility, ordering durable medical equipment as well as providing information to the rehabilitative team for recodmendations on safety while client's are in their respective communites.
  • Learning insurance protocols
  • Supervision of secondary staff such as CNA'S
The Concierge Skilled Nursing Facility, Houston, TX — Social Work Intern (400 Credit Hours)

May 2016 - July 2016

  • Completing psychosocial assessments with patients
  • Preparing for discharge and ordering durable medical equipment
  • Meeting with the rehabilitative therapy, nursing and dietary teams to coordinate care for patients
Loving Personal Care, Katy, TX — Caregiver

January 2013 - December 2015

  • Assisting residents with completing ADL's as well as providing companionship
  • Developing meal plans for residents based on dietary needs
  • Administering medication to residents
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Resume Overview

Companies Worked For:

  • The Harris Center for Mental Health and IDD
  • Upbring Krause Residential Treatment Center
  • The Houston Area Women's Center
  • National Smart Healthcare Services

School Attended

  • Stephen F. Austin State University
  • Prairie View A & M University
  • Blinn College

Job Titles Held:

  • Service Coordinator
  • Behavioral Support/Direct Care Staff Member
  • Sexual Violence Accompaniment Counselor
  • Behavioral Health Case Manager and Assessor

Degrees

  • Stephen F. Austin State University - Nacogdoches, TX 05/2019 Master of Arts : Social Work
    Prairie View A & M University - Prairie View, TX 08/2016 Bachelor of Arts : Social Work
    Blinn College - Brenham, TX 05/2012 Associate of Arts : General Credits (Dual Credit Student)

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