LiveCareer-Resume

service champion resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Multi-talented Service Champion adept at working all store positions to meet business and customer needs. Skilled at preparing food, processing payments and maintaining clean and well-stocked areas. Bringing 3 years of related experience and a strong commitment to team success. Attentive individual offering 3 years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Kitchen Safety Standards
  • Cash Drawer Operations
  • Documentation and Recordkeeping
  • Customer Service
Experience
Service Champion, 08/2022 to Current
Taco BellIrving, TX,
  • Put special requests into computer system, took payments and provided change.
  • Provided every customer with friendly service, answered menu questions and submitted orders.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Scrubbed and polished counters to remove debris and food.
  • Assembled and served meals according to specific guest requirements.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Directed patrons to restrooms and other amenities within facility.
Assistant Baker, 07/2021 to 03/2022
Kneaders Bakery & CafeChandler Heights, AZ,
  • Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
  • Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
  • Followed recipes to mix dough in batches sufficient for daily production quota.
  • Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
  • Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
  • Baked scones, cookies, cakes and other baked goods under direction of assistant baker.
  • Actively maintained preparation line ingredient levels, replenishing supply of fillings, nuts, cheeses and other ingredients to support uninterrupted preparation.
  • Alerted management to broken utensils and operation problems with ovens, coffee machines and registers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
  • Evaluated raw ingredients and baked goods, assessing for quality control purposes.
  • Generated turn movement and maintained monthly inventory to control product and ingredient spoilage.
Fry Cook, 10/2020 to 06/2021
Rocket Farm RestaurantsAlpharetta, GA,
  • Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
  • Kept stations stocked and ready for use to maximize productivity.
  • Cooked multiple orders simultaneously during busy periods.
  • Communicated with kitchen staff to complete orders quickly.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Restocked kitchen supplies and food items to properly prepare for food service.
  • Set up station according to standard operating procedures with ample backup product to complete shift.
  • Restocked and rotated food products using first-in, first-out method.
  • Followed procedures to prevent cross-contamination of items for patrons with allergies and gluten intolerance
  • Handled waste management duties by properly and safely disposing of all trash at end of shift.
  • Labeled and dated food products for safety.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Adhered to food safety and HACCP regulations to prevent contamination of food.
  • Sanitized all cutting boards and surfaces at beginning of shift to avoid cross-contamination.
  • Checked temperatures for food items during cooking, holding and serving.
  • Monitored freshness and condition of prepared foods by checking expiration dates and heat lamp temperatures.
  • Collaborated with team members to promote consistent workflows and deliver food orders on time.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Labeled, dated and filled pans with chopped vegetables and prepared foods prior to shift.
  • Made adjustments to food items to accommodate guests with allergies or specific dietary concerns.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
Cashier, 09/2019 to 03/2020
Ingles Markets, IncorporatedHayesville, NC,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
High School Diploma: , Expected in 05/2020 to Elyria High School - Elyria, OH
GPA:
: Baking And Pastry Arts, Expected in 05/2020 to Lorain CountyJVS/Adult Career Center - Oberlin, OH
GPA:

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Resume Overview

School Attended

  • Elyria High School
  • Lorain CountyJVS/Adult Career Center

Job Titles Held:

  • Service Champion
  • Assistant Baker
  • Fry Cook
  • Cashier

Degrees

  • High School Diploma

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