Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
I am an accomplished Service Center Manager with over 25 years experience. I am highly energetic, motivated, versatile, organized, quick problem solver, strategic thinker and detail oriented. I have the ability use my experience in Logistics and Transportation along with project management,sales and finance in a challenging market.
Worked with Corporate Compliance Procedures and dealt with ambiguity issues on strict confidentiality as an auditor. *Consistently use analytical and planning skills combined with the ability to communicate goals, coordinate key company objectives and execute on the plan *Effectively grew Sales and Operations teams to secure market share *Created and implemented the Driver Safety Behavioral training program at Con-Way Freight which has reduced accidents by 50% and injuries by 86% *Effectively planned and implemented corporate directives and personally created new processes *Over 25 years in logistics and transportation experience.
  • Gap analysis
  • Leading large departments
  • Partnering with cross-functional disciplines
  • Identifying best practices
  • Driving continuous improvement
  • Mentor
  • Functional Requirements Specification (FRS)
  • Budgeting and financial management
  • Superior time management
  • Member of the Financial Management Association
  • Sales pipeline management
  • Revenue and profit maximization
  • Operations analysis
  • Commercial law
  • Negotiation skills
  • Event management
  • Project planning and development
  • Cost reduction strategies
  • Process improvement
  • Results-oriented
  • New product introductions strategies
  • Dependable
  • Empowers high-performing sales teams
  • Safety-conscious
  • OSHA regulations
  • Practices safety and sanitation standards
  • Timely safety audits
  • Critical thinking
  • Project planning
  • Attention to detail
  • Meeting minutes
  • Executive presentation development
  • Team building
  • Workers\' compensation knowledge
  • Audit reporting
  • Internal and external auditing
  • Performance audits
  • Unsurpassed work ethic
  • Purchasing and procurement
  • Class A Commercial Driver\'s License
  • Warehouse and manufacturing operations
  • Supply chain and resource management
  • OSHA standards
Work History
02/2016 to Current Service Center Manager Suncoast Schools Federal Credit Union | Lehigh Acres, FL,
  • Managed 10 Operation Supervisors, 2 Operations Managers, 1 Shop Manager and 1 Human Resource manager.
  • Manage over 150 million in annual freight tonnage.
  • Responsible for a full annual P&L of 37 mil in revenues and EBITDA earnings.
  • Establish better training for employees to increase efficiency and productivity.
  • Determined the most cost-effective procedures and routes for shipments.
  • Translated business needs and priorities into actionable logistics strategies.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Managed shipment schedules to maximize productivity and cut costs.
  • Presented carrier-performance metrics and monthly costs reports to executive team.
  • Supervised the work of 160 transportation personnel at my location.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • Coached employees and assisted with quarterly performance reviews.
  • Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.
  • E-mailed suppliers, carriers and customers with shipping updates.
  • Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recommended investments in technology, capital, equipment systems and other assets to improve service quality.
  • Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.

09/2007 to 03/2015 Service Center Manager Suncoast Schools Federal Credit Union | Miami, FL,
  • Directly initiated and coordinated an Operations reduction in 2008.
  • Reduced Employee head count while making all operational figures and service requirements.
  • Directly Managed over 100 employees including Supervisors and Operations Managers.
  • Maintained and advanced established customer accounts, as well as new customer accounts.
  • Received my Green Belt through our Six Sigma/Lean program to reduce cost and create corporate best practice standards.
  • Ocean Services product, ship yard, container movement and sales.
  • Human Resource compliance programs and related items.
  • Responsible for Safety compliance and Safety regulations.
  • I Created a Behavioral based Safety Program, which has reduced accidents & injuries.
  • The Los Angeles location became a Bronze site and completed the Silver training in 2014.
  • Translated business needs and priorities into actionable logistics strategies.

08/2001 to 11/2006 Service Center Manager Suncoast Schools Federal Credit Union | Nashville, TN,
  • Directly initiated and coordinated sales teams.
  • Provided training for hourly and Salary staff.
  • Service Center of the year 2003 and 2007 best operating Facility.
  • Maintained and advanced established accounts, as well as new accounts.
  • Improved the operating ratio from a 115 OR to an 86.5 OR.
  • Generated an additional $1.2 mil.
  • in monthly sales revenue.
  • Ranked as one of the Best Performing Service Centers for five consecutive years.
  • Promoted to Los Angeles to duplicate prior success and gain further management enrichment.
  • Responsible for Safety compliance and State and Federal Regulations.
  • Responsible for day to day sales activities and operational activities, including hiring and terminating hourly and salary staff.

Expected in High School Diploma | Gilbert High School, Anaheim, GPA:
General Studies

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