service and warranty administrator resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Resourceful [Job Title] gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience. Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well-trained Insurance Verification Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Records maintenance
  • Appointment booking
  • Records management
  • Error reviews
  • Policy management
  • Damage coding
  • Paperwork coordination
  • Skilled in CDK, Gobal Connect, Office 365
  • Insurance terminology
  • Ability to prepare reports
  • Medical terminology
  • Documentation skills
03/2019 to Current
Service and Warranty Administrator United Cooperative Shawano, WI,
  • Performed data entry, records oversight and issue resolution for team of [Number] customer service personnel.
  • Contacted customer service manager for critical issues needing immediate attention.
  • Organized and maintained documents, files and records.
  • Researched issues in company's computer system regarding shipments, product damage and incorrect product amounts.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed daily operations within Excel and Microsoft office by supporting continuous delivery of excellent services and care.
  • Pitched in to help with office tasks, including [Type] during busy periods and staff absences.
  • Kept thorough records of service actions and customer information.
  • Stayed up to date on factory announcements and recalls.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified policy holder data, including age, contact number and physical address.
  • Complied with confidentiality regulations in handling customer information.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Verified patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Precisely calculated refunds, premiums, and adjustments.
08/2018 to 02/2019
Service Representative Coordinator Grainger Honda City, STATE,
  • Resolved customer concerns with friendly and knowledgeable service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on service plans, including upgrades.
  • Escalated complex issues and set up appointments for further service.
  • Processed customer account changes with proprietary software.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Handled telephone inquiries regarding appointments and work in process.
05/2017 to 03/2018
Feed Mill Operator Booth Feeds City, STATE,
  • Diagnosed and resolved mill problems and performed cleaning and basic maintenance on milling equipment.
  • Monitored operating milling machinery, reviewed outputs, took samples and adjusted components to verify high-quality end product.
  • Manipulated controls and observed dial indicators to monitor, adjust and regulate speeds of machine mechanisms.
  • Analyzed and managed flow sheet of each mill and adjusted mill to optimize yield and maintain consistent quality.
  • Maximized production by going beyond basic job requirements to work with team members, train new workers and enhance efficiency.
Education and Training
Expected in 05/2014
High School Diploma:
Axtell High School - Axtell, KS
Expected in
: Nursing
Highland Community College - Highland, KS
Expected in
Bachelor of Science: Public Health
Southern New Hampshire University - Hooksett, NH
  • National Honor Society Member
Activities and Honors

- Safety Committee member of Vaden Chevrolet Pooler

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Resume Overview

School Attended

  • Axtell High School
  • Highland Community College
  • Southern New Hampshire University

Job Titles Held:

  • Service and Warranty Administrator
  • Service Representative Coordinator
  • Feed Mill Operator


  • High School Diploma
  • Bachelor of Science

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