, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I have 18 years fastfood and customer service experience including 3 to 4 years gas station experience and 2years office aide in attendance office and print shop also 8 years of waeehouse expericence... I have a verify of experience and can learn quickly
Skills
Commercial deep fryer and slicer operation
Culinary knowledge
Dish preparation
Reliable team worker
Comfortable standing for long time periods
Math and language skills
Engaging personality
Proven leader
Delivers exceptional customer service
Reliable and punctual
Neat, clean and professional appearance
Excellent multi-tasker
Menu item familiarity
Cooking procedures
Experience
01/2021 to CurrentService and Food ChampionJake's Finer Foods | Houston, TX,
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Organized food items on serving trays and in carry-out packages.
Portioned and packaged take-out foods for customers.
Quickly and efficiently processed payments and made accurate change.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
Accurately measured ingredients required for specific food items to reduce waste.
Cleaned food preparation areas, cooking surfaces and utensils.
Reviewed contents on food trays to check receiving complete order.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Verified orders and bagged items for easy transport.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
Served orders to customers at windows, counters and tables, handling approximately [Number] orders per shift.
Monitored and counted food stock and supplies to reorder on time.
Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
Assisted management with monthly inventory control and weekly stock ordering.
Followed all established restaurant practices and procedures by delivering food which met quality standards.
Correctly received orders, processed payments and responded appropriately to guest concerns.
06/2020 to 01/2021Drive Thru Customer Service Burger King | City, STATE,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Set up and activated customer accounts to maintain QA satisfaction levels.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Educated customers on special pricing opportunities and company offerings.
Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Documented conversations with customers to track requests, problems and solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
01/2020 to 06/2020Deli WorkerSafeway | City, STATE,
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Checked signage and pricing to verify accurate displays on counters and in cases.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Completed orders of all sizes according to customer preferences, improving patron retention by [Number]%.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Organized ingredients and restocked supplies to prepare for busy periods.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Documented and entered special orders for event catering and party trays using [Software].
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Accepted and processed cash, check, card and mobile payments, maintaining [Number]% accuracy rate.
Cleaned utensils, dishes and glasses for customer use.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Created aesthetically pleasing food arrangements for special orders and party trays.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
08/2016 to 01/2020UnloaderYusen Logistics | City, STATE,
Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
Labeled packages and pallets to ensure efficient identification of items.
Unloaded parcels from truck with care to avoid damage.
Entered all shipping order and code date information into warehouse computer using [Software] to maintain accurate, up-to-date files.
Loaded and unloaded packages from loading dock to trucks.
Stocked shelves with [Type] products and performed expiration rotation to mitigate stock damage and loss.
Rotated [Type] and [Type] products to assist with inventory management organization.
Monitored pallet weights and truck capacity to adhere to standards.
Adhered to all workplace safety standards and OSHA regulations.
Shrink wrapped products on over [Number] pallets per day using [Tool].
Corrected pallets of damaged or mislabeled products through [Task] and [Task].
Assisted in navigating large loads to assigned areas.
Handled packages in safe and meticulous manner while unloading and transporting.
Promoted safety throughout workplace and reported potential hazards to [Job title] for quick resolution.
Read and attached appropriate labels and tags to products and packages for identification purposes.
Used ladders and pallet jacks to load and unload merchandise weighing up to [Number] pounds.
Education and Training
Expected in 06/2000High School Diploma | Montesano High School, Montesano, WAGPA:
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