LiveCareer-Resume

service and food champion resume example with 1+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Talented worker with 3 years of experience in fast paced work. Consistently handled high-volume work over long shifts without losing focus or accuracy. Multitasker with history of supporting team and customer needs.

Skills
  • Dish preparation
  • Reliable team worker
  • Commercial deep fryer and slicer operation
  • Culinary knowledge
  • Comfortable standing for long time periods
  • Proven leader
  • Reliable and punctual
  • Delivers exceptional customer service
  • Math and language skills
  • Engaging personality
  • Neat, clean and professional appearance
  • Schedule management
Experience
04/2020 to Current Service and Food Champion Ehim | Southfield, MI,
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Organized food items on serving trays and in carry-out packages.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Kept customer and food preparation areas clean and well-organized.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Completed opening, closing and shift change tasks per company guidelines.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Quickly and efficiently processed payments and made accurate change.
  • Reviewed contents on food trays to check receiving complete order.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Portioned and packaged take-out foods for customers.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Verified orders and bagged items for easy transport.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Promptly reported complaints to Manager on duty for quick, efficient resolution.
  • Promptly reported complaints to the manager on duty for quick, efficient resolution.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
01/2021 to 05/2021 Receptionist JT Beautique | City, STATE,
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Directed and oversaw daily activities of office personnel.
  • Scheduled and confirmed appointments.
  • Entered data in microsoft software to keep records of client and employee information.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Managed more than 20 incoming calls per day.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
  • Sorted incoming mail and directed to correct personnel each day.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained professional tone at all times, including during peak rush hours.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Scheduled Massage appointments for the staff.
04/2017 to 05/2017 Server and Host Stake N Shake | City, STATE,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Greeted newly seated guests quickly and efficiently.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Sent orders to kitchen staff by POS system.
  • Prepared and served cold and hot beverages to guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Processed customers' payments and provided receipts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Education and Training
Expected in 05/2019 to to High School Diploma | Willowridge High School, Houston, TX GPA:
  • 3.5 GPA
  • Enchanting Wings Dance Team Member
  • Honor Roll 2015-2019
  • Ranked in Top 15% of class
Expected in to to Associate of Arts | Dance Education Kilgore College, Kilgore, TX GPA:
  • Honor's Society Member
  • Dean's List Honoree Fall 2019 and Spring 2020
Expected in to to Associate of Arts | Dance Education Trinity Valley Community College, Athens, TX GPA:
Expected in to to Bachelor of Science | Sam Houston State University, Huntsville, TX GPA:
  • Major in Composite Science with a concentrate in biology
  • Major in Education
  • Minor in dance

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Resume Overview

School Attended

  • Willowridge High School
  • Kilgore College
  • Trinity Valley Community College
  • Sam Houston State University

Job Titles Held:

  • Service and Food Champion
  • Receptionist
  • Server and Host

Degrees

  • High School Diploma
  • Associate of Arts
  • Associate of Arts
  • Bachelor of Science

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