LiveCareer-Resume

service access manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Detail-oriented Health Care Professional passionate about facilitating excellent patient care and optimal outcomes. Effective at improving processes, team productivity and providing superior customer service.

Skills
  • Schedule management
  • Patient safety
  • Performance metrics
  • Personnel management
  • Team building
  • Patient relations
  • Records maintenance
  • Records management
  • Insurance Benefit Expertise
  • Emotional Intelligence
Experience
SERVICE ACCESS MANAGER, 04/2017 to 04/2021
Xylem Inc.Norfolk, VA,
  • Successfully managed 7 adult and child behavioral health clinic locations with a total of 27 direct reports.
  • Effectively facilitated conversations as well as fostered collaboration across multiple entities.
  • Led and actively participated hospital initiated (A-3) huddle systems.
  • Assumed accountability for achievement of balanced scorecard targets.
  • Investigated professional registration denial rates at or below target.
  • Monitored clinic staff compliance to ensure that Registration Quality, Copay and point of service collection rates remain at or greater than balanced score target.
  • Provided weekly feedback regarding metrics.
  • Mentored and coached employees into promotional opportunities.
  • Developed Centralized Financial Care Counselor team responsible for insurance benefit verification.
  • Created internal training guides specific to Psychiatry and provided training across the Health System.
  • Created specific workflows that aid in efficient and effective communication between teams.
  • Supports Program Specialist by completing provider initiated scheduling request.
  • Coordinates shadowing of new providers with our PRMO teams.
  • Reliable resource for both patients and providers as it pertains to scheduling, financial care counseling, and or community resources.
  • Communicates with patients with compassion while keeping medical information private.
  • Takes accountability for expected outcomes.
CUSTOMER SERVICE ASSOCIATE, 06/2012 to 04/2017
Archbold Medical CenterCairo, GA,
  • Answered inbound calls in a fast paced call center.
  • Placed outgoing calls providing financial education.
  • Resolved issues to root in order to receive accurate reimbursement and optimize internal and external satisfaction.
  • Worked with diverse groups of internal and external customers.
  • Trained new personnel.
FINANCIAL CARE COUNSELOR, 10/2010 to 05/2012
Jane Pauley Community Health CenterAnderson, IN,
  • Analyzed insurance coverage
  • Obtained prior authorization certification/authorizations
  • Facilitated payment sources for uninsured patients.
  • Determined appropriate source of liability/payment when needed.
  • Admitted, registered and pre-registered patients.
PATIENT SERVICE REPRESENTATIVE, 04/2006 to 08/2010
Mclaren Health CareLapeer, MI,
  • Analyzed insurance coverage and benefits for various services to ensure timely reimbursement.
  • Obtained all authorizations, facilitated referrals, contacted patients to remind them to bring balances due.
  • Updated billing system to reflect insurance status of each patient.
  • Assisted with departmental coverage as requested.
PATIENT SERVICE ASSOCIATE, 07/2001 to 03/2006
Duke University Health SystemCity, STATE,
  • Registered patients for appointments.
  • Prepared daily cash reports, typed and e-mailed standard forms, entered workers compensation information, answered a multi-line phone system.
  • Trained and assisted co-workers.
CASHIER/PHARMACY TECHNICIAN, 05/1993 to 07/2001
CVS, Revco PharmacyCity, STATE,
  • Completed prescriptions.
  • Assisted the pharmacist with maintaining inventory.
  • Answered patient questions and addressed customer service issues.
  • Contacted doctor’s offices or hospitals to clarify prescription information.
  • Answered incoming phone calls and filtered patient questions.
  • Deescalated patient disputes and concerns.
Education and Training
Bachelor of Science: Business Administration, Expected in 2017 to N. C. Wesleyan College - Rocky Mount, NC
GPA:
Bachelor of Arts: Psychology, Expected in 2015 to N. C. Wesleyan College - Rocky Mount, NC
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • N. C. Wesleyan College
  • N. C. Wesleyan College

Job Titles Held:

  • SERVICE ACCESS MANAGER
  • CUSTOMER SERVICE ASSOCIATE
  • FINANCIAL CARE COUNSELOR
  • PATIENT SERVICE REPRESENTATIVE
  • PATIENT SERVICE ASSOCIATE
  • CASHIER/PHARMACY TECHNICIAN

Degrees

  • Bachelor of Science
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: