Detail-oriented Health Care Professional passionate about facilitating excellent patient care and optimal outcomes. Effective at improving processes, team productivity and providing superior customer service.
Insurance Benefit Expertise
SERVICE ACCESS MANAGERCompany Name | City, State | Apr 2017-Apr 2021
Successfully managed 7 adult and child behavioral health clinic locations with a total of 27 direct reports.
Effectively facilitated conversations as well as fostered collaboration across multiple entities.
Led and actively participated hospital initiated (A-3) huddle systems.
Assumed accountability for achievement of balanced scorecard targets.
Investigated professional registration denial rates at or below target.
Monitored clinic staff compliance to ensure that Registration Quality, Copay and point of service collection rates remain at or greater than balanced score target.
Provided weekly feedback regarding metrics.
Mentored and coached employees into promotional opportunities.
Developed Centralized Financial Care Counselor team responsible for insurance benefit verification.
Created internal training guides specific to Psychiatry and provided training across the Health System.
Created specific workflows that aid in efficient and effective communication between teams.
Supports Program Specialist by completing provider initiated scheduling request.
Coordinates shadowing of new providers with our PRMO teams.
Reliable resource for both patients and providers as it pertains to scheduling, financial care counseling, and or community resources.
Communicates with patients with compassion while keeping medical information private.
Takes accountability for expected outcomes.
CUSTOMER SERVICE ASSOCIATECompany Name | City, State | Jun 2012-Apr 2017
Answered inbound calls in a fast paced call center.
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N. C. Wesleyan College
Job Titles Held:
SERVICE ACCESS MANAGER
CUSTOMER SERVICE ASSOCIATE
FINANCIAL CARE COUNSELOR
PATIENT SERVICE REPRESENTATIVE
PATIENT SERVICE ASSOCIATE
Bachelor of Science : Business Administration Bachelor of Arts : Psychology
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