Successful sales professional with 7+ year's experience in retail an food environments, looking to obtain a position where I can utilize my skills and experience for advancement.
Full service restaurant background
Hiring and training
Proven sales record
Promoted to store manager after only one month.
Generated a 25% increase in wine sales by making appropriate food-pairing suggestions to guests.
Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
Server/Wait staff January 2016 to CurrentAtria Senior Living － Great Neck, NY
Provide a high level of customer service and promote a restaurant style dining atmosphere.
Takes and delivers accurate meal orders to residents and guests.
Bus and set tables in accordance to Atria standards.
High level of multitasking
Maintain an orderly and clean work environment.
Communicate resident likes and dislikes to Director of Culinary Services and/or Restaurant Manager for menu planning purposes and resident satisfaction.
Create a strong sense of team work and cooperation among all staff.
Program Aid August 2015 to January 2016Harlem Children Zone Promise Academy － New York, NY
Assisting in the implementation of the daily program under the direction of managers.
Assist managers and co-workers in other appropriate ways. maintaining professional attitudes and loyalty to the school Treating all children with dignity and respect.
Supervising indoor and outdoor activities.
Following directions given by immediate supervisor or manager.
Easily managing last minute schedule changes.
Developed interesting course plans to meet academic, intellectual and social needs of students.
Received high remarks for the creativity of classroom lesson plans and instructional techniques from students and faculty.
Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.
Implemented student discipline measures, decreasing classroom disruptions by 70%.
Manager February 2013 to May 2015Hummus Place － New York, NY
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Developed and maintained exceptional customer service standards.
Ensured proper cleanliness was maintained in all areas
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Performed checkouts of servers to ensure that all tickets were accounted for.
Built sales forecasts and schedules to reflected desired productivity targets.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Collaborated with the Executive Chef to analyze and approve all food and beverage selections, as well as menu plans for special events.Managed accounts payable, accounts receivable and payroll.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Regularly updated computer systems with new pricing and daily food specials.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Counseled and disciplined staff when necessary.
Consistently made it my priority to obtain highest rating from the county health department.
Server January 2013 to May 2015Hummus Place － New York, NY
Engage customers by greeting and providing great level of service.
High levels of multitasking.
Highly skilled with open table services.
Maintain a clean, orderly, and safe work area.
Safely and adequately handle equipment required for the job function.
Maintained an accurate wait list.
Assists all customers as quick as possible in orderly manner, providing customers with a comfortable environment.
Learn menu items and be able to describe them perfectly to guests.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Bus tables promptly and consistently resetting tabled with spotless service ware.
Refill beverages throughout the meal.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Check in with guests to make sure everything is going well
Deliver guests bill's at their command and thank them for dinning at the restaurant.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Work with co-workers and be a team player.
Sales Advisor/ Cashier March 2012 to February 2013TopShop/TopMan － New York, New York
Met incoming customers and provided immediate assistance.
Fitting room attendant
Replenish sales floor
Organized items in visually appealing manner.
Solicited referrals from satisfied clients. Process merchandise
Retrieved alternate items and sizes on request.
Listened to customer needs and preferences to provide accurate advice.
Answered incoming telephone calls with professional and knowledgeable responses.
Handling register transactions at point of sale
Providing good services to the customers having good knowledge of the products that are available in the shop
Maintaining accurate records regarding the sales of services and goods conducted at the shop and ensure that the prepared data is free of any errors.
Act as a communication source between the management and the customer.
Obtain money through credit cards, check, cash, automatic debits or vouchers.
Calculating the total amount of money transacted for the day.
Resolving the customer complains if there are any.
Always ensure that adequate amount of cash is available at cashier counter so that balance can be paid to the customers easily.
Trained all new sales employees on effective techniques.
Reviewed purchases for fraudulent activities.
Maintained up-to-date knowledge of customer buying habits.
Carry out customer service/Cashier March 2012 to February 2013Hummus Place － New York, NY
Demonstrate customer service as a priority through the delivery of prompt, friendly, knowledgeable, and professional execution of all duties to drive sales.
Assessed customer needs and responded to questions.
Providing customers with great carry-out service
Operate cash register with proficiency.
Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures.
Bagged merchandise by following standard procedures.
Assists all customers as quick as possible in orderly manner.
Support store team in achieving company goals Engage customers by greeting and providing great level of service.
Maintain store standards by keeping store clean and organized
Handle register transactions at point of sale, including returns such as spoiled food.
Supported in set up of opening and closing restaurant.
Worked overtime shifts during busy periods.
Customer Service/Cash Representative/Managerial Trainee November 2009 to March 2011Bed Bath & Beyond － New York, NY
Train new hire cashiers.
Process inventory damages.
Balance cash registers daily.
Audit register discrepancies.
Maintain customer satisfaction.
Complete all required cash deposit forms and prepare cash deposits
Control assigned company funds and communicate all questionable transactions and/or documentation to the General Manager Verify records and witness cash amounts turned in by associates who have responsibility for cash handling.
Complete applicable documentation accurately and according to corporate policies and procedures as well as review for accuracy and proper completion of all documentation completed by others.
Associate of Arts : Business and Accounting/ Art and Science, 2016Hostos Community College/CUNY － Bronx, New York