server shift leader resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.

  • Supervised team of several staff members.
  • Beta Club.
  • I've been on the President's list three times at Cleveland Community College.
  • I was in Orchestra for seven years.

  • High Energy and Stamina
  • Upselling and Cross Selling
  • Staff Training
  • Transactions and Cash Handling
  • Warm and Friendly
  • Team Player
  • Cool Under Pressure
  • Customer Service and Rapport
  • Answering and Routing Calls
  • Verbal and Written Communication
  • Time Management
  • Attention to Detail
Work History
07/2021 to Current Server Shift Leader Senior Lifestyle Corporation | Fountain Hills, AZ,
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Managed scheduling for several servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
11/2020 to 07/2021 Pharmacy Technician Southern Ohio Medical Center | Ironton, OH,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Counted, measured, and compounded medications following standard procedures.
  • Counted and labeled prescriptions with correct item and quantity.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Counted, measured and compounded medications following standard procedures.
03/2018 to 03/2020 Dish Washer Catholic Health Initiative | San Francisco, CA,
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pot items used often by kitchen staff.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Paid close attention to instructions from supervisor to complete tasks on time.
Expected in 05/2022 to to Associate of Science | Cleveland Community College, Shelby, NC GPA:
Expected in 06/2020 to to High School Diploma | Crest High School, Shelby, NC GPA:

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Resume Overview

School Attended

  • Cleveland Community College
  • Crest High School

Job Titles Held:

  • Server Shift Leader
  • Pharmacy Technician
  • Dish Washer


  • Associate of Science
  • High School Diploma

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