LiveCareer-Resume

server shift leader resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Accounting Experience
  • Scheduling Appointments
  • Cash Handling
  • Microsoft Tools
  • Supervising Experience
  • Administrative / Office Experience
  • Social Media Content Creator
  • Knowledgeable in SEO and Affiliated Marketing
  • Proficient Writer
  • Website Content Creator
  • Website Coding
  • Telecommunications
Work History
Administrative Assistant, 05/2017 - Current
Bd (Becton, Dickinson And Company) Vernon Hills, IL,
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Arranged rapid office equipment repair and maintenance with vendors.
Server Shift Leader, 02/2021 - Current
Bd (Becton, Dickinson And Company) Research Triangle Park, NC,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Assisted in restaurants Grand Opening.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Server Shift Leader, 05/2017 - 02/2021
United Natural Foods Inc Canterbury, CT,


  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Helped clients develop website portals and social media pages to promote businesses
Sales Coordinator, 04/2019 - 11/2019
Baker, Donelson, Bearman, Caldwell And Berkowitz, Pc New Orleans, LA,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Produced contracts, reports, letters, and proposals for clients
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales
  • Supported SEO initiatives to improve content, keywords, and branding
  • Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans
Legal Secretary, 09/2013 - 05/2017
Company Name City, State,
  • Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
  • Diligently edited legal correspondence for grammar and spelling
  • Arranged for delivery of legal correspondence to over 40 clients, witnesses and court officials
  • Screened telephone calls and forwarded to appropriate departments
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
Education
Bachelor of Science: Hospitality and Tourism, Expected in 2019
-
Central Connecticut State University - New Britain, CT,
GPA:
Status -
  • Member of the THS Club, Community Service Chairman
  • Coursework in Food & Beverage, Event Planning and Public Relations
  • Dean's List Fall Semester of 2018
  • Dean's List Spring Semester of 2019
Bachelor of Science: Business Management, Expected in 2017
-
Central Connecticut State University - New Britain, CT,
GPA:
Status -
  • Member of Beta Gamma Sigma
  • Coursework in Marketing, Communications and Accounting
  • Dean's List Fall/Spring from 2013-2017
  • Concentration in Entrepreneurship

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Resume Overview

School Attended

  • Central Connecticut State University
  • Central Connecticut State University

Job Titles Held:

  • Administrative Assistant
  • Server Shift Leader
  • Server Shift Leader
  • Sales Coordinator
  • Legal Secretary

Degrees

  • Bachelor of Science
  • Bachelor of Science

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