server shift leader resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Proactive Server with 5 years of experience working in casual fine dining restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Skills
Bill computation
Upselling techniques
Accurate money handling
Food and beverage pairings
Food spoilage prevention
Cash handling
Daily specials memorization
Front-of-house display creation
High-volume dining
Compliance standards
Bar terminology
Food station setup
Guest relations
Menu presentation
Guest relations management
Tableside Service
Dining area maintenance
Item promotion
Order accuracy
Guest seating arrangements
To-go order preparation
Wine service
Education
Macarthur High SchoolSan Antonio, TXExpected in 05/2011 ā āHigh School Diploma: - GPA:
Texas State UniversitySan Marcos, TXExpected in 12/2020 ā āBachelor of Science:Mechanical Engineering Technology - GPA:
Certifications
Certified Food Handler, Saltgrass - 2016-2020
T.A.B.C. Certified
Work History
Monarch Casino Black Hawk - Server Shift Leader Reno, NV, 03/2021 - Current
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Explained menu items and suggested appropriate options for food allergy concerns.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Noted special patron requests and followed up with kitchen to confirm delivery.
Used slow periods to restock supplies, ice, trays and delivery bags.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Bussed and reset tables to keep dining room and work areas clean.
Checked identification for minimum age for sale of alcoholic beverages.
Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cultivated warm relationships with regular customers.
Managed food resources, memorized orders and coordinated customer service.
C&S Family Of Companies - Server Shift Leader/Bartender Loucks Mill, PA, 08/2016 - Current
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Displayed enthusiasm and promoted exceptional service to customers, successfully increasing referrals and walk-in business.
Checked identification to enforce age regulations for alcoholic beverages.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Greeted and maintained relationships with regular customers.
Vera Bradley, Inc. - Full Case Order Selector Fairlawn, OH, 09/2013 - 07/2015
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Dollar General - Lead Key Holder City, STATE, 05/2011 - 06/2013
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Completed store opening and closing procedures.
Opened inventory boxes and restocked shelves.
Received and counted money.
Directed customers to correct store locations.
Counted out cash drawers and balanced totals.
Broke down boxes and disposed of trash.
Accepted and processed customer returns.
Trained and mentored new employees.
Improved customer service by projecting friendly and knowledgeable attitude.
Rotated stock according to dates and protocols.
Processed cash, credit, debit and check payments.
Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
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