SERVER, PDR SERVER, FLOOR TRAINER, CLASSROOM TRAINER, LEAD BARTENDER
Professional Summary
Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Attentive to preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Skills
Responsible alcohol service
Attending multiple customers
Highly reliable
Food service background
Strong work ethic
Passion for customer satisfaction
Work History
Server, PDR Server, Floor Trainer, Classroom Trainer, Lead Bartender, 08/2012 to Current Sullivans Steakhouse – 4501 W. 119th St
Greeted guests in a timely and professional manner.
Waited on multiple customers at the bar and throughout the bar area.
Received beverage orders from wait staff and delivered beverages to guests.
Maintained full knowledge of beverage lists and promotions.
Enthusiastically and appealingly described food and drink specials to guests.
Carefully followed safety and sanitation policies handling food and beverages.
Poured drinks using standard pour according to specifications.
Managed strict beverage control to minimize waste.
Set up glassware and liquor prior to events.
Upheld strict cash handling procedures.
Verified that guests at the bar were of legal age.
Refused service to intoxicated guests.
Organized training for 2-3 new employees per month.
Extensively trained new employees.
Conducted one-on-one tutoring sessions for new employees.
Clearly communicated objectives for all lessons, units and projects to all participants.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Maintained complete knowledge of restaurant menu, including daily specials.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Server, Hostess, Busser, 08/2007 to 03/2013 Romanos Macaroni Grill – 9292 Metcalf Ave
Greeted guests in a timely and professional manner.
Took food orders and relayed orders to kitchens or serving counters
Computed bills, collected payments and made change for guests.
Maintained complete knowledge of restaurant menu, including daily specials.
Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Skillfully promoted items on beverage lists and restaurant specials.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Certifications
Certified level 1 Sommelier
Education
N/A: Business Adminstration, 1-2 years Johnson County Community College - Overland Park
High School Diploma: 2007 Washburn Rural HS - Topeka
