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Server/Head Bartender Resume Example

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SERVER/HEAD BARTENDER
Summary

Trustworthy and reliable Head Bartender with supervision and managerial experience. Creative, spunky and energetic. Ability to provide attentive service to each customer while leading a team of bartenders. Expertise in free pouring, blending techniques and preparing drinks true to recipe. Computer literate, positive attitude and sound communication skills. Well-rounded Bartender with wide-range history in the service industry. Bringing passion for the industry and fun. Holder of positive attitude with unwavering commitment to customer service. Responsible Head Bartender proficient in customer service and management. Extensive craft beer and wine knowledge. TIPS certified and handles disputes in a professional and courteous manner. Highly-skilled in up-selling through attentive service and friendly conversation.

Skills
  • Garnish preparation
  • Sanitation
  • Measurement accuracy
  • Blending techniques
  • Sharp memory
  • Knowledge of spirits
  • Outstanding customer service
  • Alcohol ordering
  • Cash and credit transactions
  • Food service
  • Food preparation
  • Reconciling cash drawers
  • Safe serving knowledge
  • Anticipating guest needs
  • Suggestive selling
  • Maintaining glassware stock
  • Team building
  • Maintaining a clean bar
  • Outgoing personality
  • Organizational ability
  • Employee training
  • Courteous
  • Cash register operation
Experience
Server/Head Bartender | 02/2018 to CurrentOutback Steakhouse - Bloomingdale, IL
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Hired and trained staff to provide every customer outstanding service while strictly adhering to inventory controls.
  • Managed intoxicated guests and followed alcohol awareness procedures.
  • Upsold customers from shelf to premium brands to help boost sales.
Server/Bartender | 03/2015 to 08/2018Olive Garden - Bloomingdale, IL
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Provided exceptional service to multiple customers per day at our establishment.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted newly seated guests quickly and efficiently.
Culinary Professional | 01/2016 to 09/2016Olive Garden - Bloomingdale, IL
  • Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
  • Prepared schedules, work assignments and constructed employee compensation packages.
  • Instructed cooks and other workers in preparation, cooking, garnishing, and presentation of food
  • Monitored quality, presentation and quantities of plated food across line.
  • Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Oversaw hiring, training and development of kitchen employees.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Planned and prepared food product orders to maintain appropriate stock levels.
Cashier | 03/2013 to 07/2015Walgreens - Hanover Park, IL
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Northern Illinois University - - Dekalb,IL | | Some College (No Degree)Psychology
James B. Conant High School - - Hoffman Estates, IL | High School Diploma
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Resume Overview

Companies Worked For:

  • Outback Steakhouse
  • Olive Garden
  • Walgreens

School Attended

  • Northern Illinois University
  • James B. Conant High School

Job Titles Held:

  • Server/Head Bartender
  • Server/Bartender
  • Culinary Professional
  • Cashier

Degrees

  • Northern Illinois University - Dekalb , IL | Some College (No Degree)
    James B. Conant High School - Hoffman Estates, IL | High School Diploma

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