Server/Floor Manager Resume Example Osteria Laura

SERVER/FLOOR MANAGER

Professional Summary

Organized server with experience in Italian and Mediterranean restaurant cousines. I have more than 5 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Skills

Food and beverage pairings
Beverage preparation
Sales expertise
Dining area maintenance
Wine Service
To-Go Order Preparation
Stocking and Replenishing
Point of Sale Knowledge
Order Delivery Practices
Order Accuracy
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Guest Seating Arrangements

Guest Relations Management
Food Sales and Promotion
Daily Specials Memorization
Ordering Procedures
Table Setting Knowledge
Food station setup
Cash handling
Menu presentation
Item promotion
Food running
Food preparation and safety
Banquet coordination
Front-of-house display creation

Work History

01/2020 to 03/2020Server/Floor ManagerOsteria Laura | New York, NY

Kept register accurate through correct billing, payment processing and cash management practices.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Prepared for and executed new menu implementations.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Led and directed team members on effective methods, operations and procedures.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Carefully interviewed, selected, trained and supervised staff.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

11/2018 to 06/2019ServerSiena Cafe | New York, NY

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.

03/2017 to 08/2018Server/BartenderAl Vicoletto | New York, NY

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.

05/2014 to 10/2017ServerLa Marina Nyc | New York, NY

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.

Education

05/2013Associate of Science | AccountingFaculty Of Economics And Business, Zagreb, Croatia

Resume Overview

Companies Worked For:

Osteria Laura
Siena Cafe
Al Vicoletto
La Marina Nyc

School Attended

Faculty Of Economics And Business

Job Titles Held:

Server/Floor Manager
Server
Server/Bartender

Degrees

05/2013 Associate of Science | Accounting

Server/Floor Manager Resume Example

Resume Score: 80%

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