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Server/Floor Manager Resume Example

Resume Score: 80%

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DP
SERVER/FLOOR MANAGER
Professional Summary

Organized server with experience in Italian and Mediterranean restaurant cousines. I have more than 5 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Skills
  • Food and beverage pairings
  • Beverage preparation
  • Sales expertise
  • Dining area maintenance
  • Wine Service
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Order Delivery Practices
  • Order Accuracy
  • Menu Memorization
  • Hospitality Service Expertise
  • High-Volume Dining
  • Guest Seating Arrangements
  • Guest Relations Management
  • Food Sales and Promotion
  • Daily Specials Memorization
  • Ordering Procedures
  • Table Setting Knowledge
  • Food station setup
  • Cash handling
  • Menu presentation
  • Item promotion
  • Food running
  • Food preparation and safety
  • Banquet coordination
  • Front-of-house display creation
Work History
01/2020 to 03/2020Server/Floor ManagerOsteria Laura | New York, NY
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Prepared for and executed new menu implementations.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Led and directed team members on effective methods, operations and procedures.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
11/2018 to 06/2019ServerSiena Cafe | New York, NY
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
03/2017 to 08/2018Server/BartenderAl Vicoletto | New York, NY
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
05/2014 to 10/2017ServerLa Marina Nyc | New York, NY
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
Education
05/2013Associate of Science | AccountingFaculty Of Economics And Business, Zagreb, Croatia
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Osteria Laura
  • Siena Cafe
  • Al Vicoletto
  • La Marina Nyc

School Attended

  • Faculty Of Economics And Business

Job Titles Held:

  • Server/Floor Manager
  • Server
  • Server/Bartender

Degrees

  • 05/2013 Associate of Science | Accounting

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