Senior Vice President, Quality and Operational Excellence Resume Example
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SENIOR VICE PRESIDENT, QUALITY AND OPERATIONAL EXCELLENCE
Professional Summary
Executive with 20+ years of global management experience, demonstrated excellence in quality, regulatory compliance, operational excellence, customer advocacy, supply chain management, and social responsibility. Managed global teams and implemented award winning world-class quality management systems and Lean Six Sigma programs with outstanding bottom line results. I am a passionate cultural change agent who brings out best in people and motivates cross-functional teams in achieving extraordinary operational and financial results.
Skills
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Work History
Senior Vice President, Quality and Operational Excellence, 10/2011
to Current
Boston Medical Center – Boston , MA
Boston Medical Center – Boston , MA
- Managed global staff with responsibility for Quality, Regulatory Compliance, Operational Excellence, Corporate Social Responsibility, and Customer Advocacy.
- Established Lean Six Sigma program and achieved $15 Million savings a year.
- Managed regulatory compliance for medical devices, automotive, telecommunications, and aerospace.
- Managed conflict minerals, RoHS, WEEE and REACH initiatives.
- Achieved several state and national awards for Quality.
- Improved customer satisfaction of global customers resulting in bottom line contribution.
- Initiated corporate social and environmental responsibility program worldwide.
Chief Quality Officer, 03/2011
to 10/2011
Drug Information Association Inc – Joliet , IL
Drug Information Association Inc – Joliet , IL
- Established quality system for medical devices and met ISO 13485, cGMP and FDA requirements.
- Managed customer relationships and quality issues.
- Hired and trained staff and cross-functional teams in Lean Manufacturing.
Director of Quality and Regulatory Affairs, 12/2009
to 10/2010
Vmware, Inc. – Lincoln , NE
Vmware, Inc. – Lincoln , NE
- Achieved ISO 13485 certification and FDB license for manufacturing of medical devices.
- Updated quality management system to comply with cGMP, FDA and ITAR requlations.
Executive in Residence, 10/2008
to 11/2009
Amerihealth Caritas Health Plan – Shreveport , LA
Amerihealth Caritas Health Plan – Shreveport , LA
- Mentored and supported startups in operations, outsourcing, supply chain management and quality.
- Consulted with SigmaQuest in developing web based real time supply chain management system.
- Consulted with Watt Stopper and developed road map for "To-Be" state in operational excellence.
- Consulted with SunPower Corporation in achieving ISO 9001 certification and Lean Six Sigma initiatives.
Senior Product Line Manager, 03/2004
to 09/2008
SUN MICROSYSTEMS, ORACLE Corporation – City , STATE
SUN MICROSYSTEMS, ORACLE Corporation – City , STATE
- Managed manufacturing operations and outgoing quality for server and workstation products.
- Mitigated OEM customer needs for product development, migration, and support through contracts.
- Implemented complete product life cycle, managed revenue, production, materials and quality.
- Outsourced product development and manufacturing.
- Negotiated JDM/ODM contracts with suppliers.
- Achieved RoHS and WEEE compliance ahead of schedule without any loss of revenue.
- Completed advanced DMAIC and DFSS (Design For Six Sigma) projects resulting in $2 million savings.
Vice President, Corporate Quality, 02/2000
to 03/2004
SANMINA-SCI CORPORATION – City , STATE
SANMINA-SCI CORPORATION – City , STATE
- Designed and implemented quality management system compliant with ISO 13485 and 21CFR 820.
- Achieved FDB license and FDA registration for the manufacturing of medical devices.
- Implemented a globally-consistent quality system in over 100 facilities with real time data collection.
- Developed web-based customer satisfaction index, and online corrective and preventive action.
- Quality system was rated best-in-class by an independent firm.
- Achieved ISO 13485, ISO9001, TL9001, ISO 14001, and AS 9100 global certifications in 9 months.
- Started reliability lab and demonstrated reliability through HALT, HASS, and ORT testing.
- Improved overall customer satisfaction by 30% and achieved numerous quality awards from customers.
- Achieved $15 million savings in design and manufacturing through Six Sigma projects.
- Qualified lead-free solder and SMT process.
Director, Corporate Quality, 03/1997
to 09/2000
SMART Modular Technologies, Solectron Corp. EMS Provide – City , STATE
SMART Modular Technologies, Solectron Corp. EMS Provide – City , STATE
- Hired and trained staff and managed worldwide quality and document control functions.
- Played key role as team lead for Malcolm Baldrige Award.
- Reduced DPPM levels from 1200 to 200 and improved product quality and customer satisfaction.
- Improved cycle time for ECOs and failure analysis by 50%.
- Installed ERP systems (SAP, and Oracle) and designed shop floor tracking system.
- Lead M&A transition teams and implemented best practices worldwide.
- Achieved ISO certifications and product clearances from FDA 483, UL, CE, CSA, and TUV.
Education
MBA: Operations Management and Information Systems,
1997
Santa Clara University - City, State
Santa Clara University - City, State
ME: Industrial Engineering,
University of Toronto - City,
State
Master of Science: Solid State Physics - Electronics,
1973
Meerut University - City, State
Meerut University - City, State
Accomplishments
- Developed world-class QA/RA and document control systems for manufacturing operations
- Provided training and implemented Lean Six Sigma programs resulting in $15 million savings a year.
- Defined Guiding Principles, Vision, Values and Beliefs for major corporations
- Improved customer satisfaction index (CSI) by 30% in one year and received quality awards from customers
- Achieved prestigious quality and manufacturing excellence awards Malcolm Baldrige and Shingo Prize
- Achieved ISO 9001, ISO 13485 certifications in record times ( 9 months) globally for 100+ factories
- Managed FDA audits and submissions, TGA, Canadian and European Directives compliance
- Implemented quality system with real time data collection and SPC analysis rated best in class
- Led geographically dispersed cross-functional teams to address customer issues and improve quality
- Achieved RoHS (Restriction of Hazardous Substances) and WEEE compliance ahead of competition
- Implemented web based CAPA system and reduced issue resolution and response time by 80%.
Professional Affiliations
- Adjunct professor of Operations Management, MBA program, Santa Clara University
- Board of Examiners, Shingo Prize for Operational Excellence
- American Manufacturing Excellence (AME) organization
- Advisory Board member of for-profit and non-profit organizations
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Resume Overview
School Attended
- Santa Clara University
- University of Toronto
- Meerut University
Job Titles Held:
- Senior Vice President, Quality and Operational Excellence
- Chief Quality Officer
- Director of Quality and Regulatory Affairs
- Executive in Residence
- Senior Product Line Manager
- Vice President, Corporate Quality
- Director, Corporate Quality
Degrees
- MBA : Operations Management and Information Systems , 1997
ME : Industrial Engineering ,
Master of Science : Solid State Physics - Electronics , 1973
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