Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Executive with 20+ years of global management experience, demonstrated excellence in quality, regulatory compliance, operational excellence, customer advocacy, supply chain management, and social responsibility. Managed global teams and implemented award winning world-class quality management systems and Lean Six Sigma programs with outstanding bottom line results. I am a passionate cultural change agent who brings out best in people and motivates cross-functional teams in achieving extraordinary operational and financial results.
Skills
Hiring, coaching and managing global teams
Strategy and culture change agent
Business process improvement
Budgeting and P&L responsibility
Malcolm Baldrige and Shingo Prize
Quality and Regulatory Affairs
Supply Chain Management
Customer relations specialist
Lean Six Sigma expert
Compliance and Auditing
Work History
09/2011 to CurrentSenior Vice President, Quality and Operational ExcellenceBoston Medical Center | Boston, MA,
Managed global staff with responsibility for Quality, Regulatory Compliance, Operational Excellence, Corporate Social Responsibility, and Customer Advocacy.
Established Lean Six Sigma program and achieved $15 Million savings a year.
Managed regulatory compliance for medical devices, automotive, telecommunications, and aerospace.
Managed conflict minerals, RoHS, WEEE and REACH initiatives.
Achieved several state and national awards for Quality.
Improved customer satisfaction of global customers resulting in bottom line contribution.
Initiated corporate social and environmental responsibility program worldwide.
02/2011 to 09/2011Chief Quality OfficerDrug Information Association Inc | Joliet, IL,
Established quality system for medical devices and met ISO 13485, cGMP and FDA requirements.
Managed customer relationships and quality issues.
Hired and trained staff and cross-functional teams in Lean Manufacturing.
11/2009 to 09/2010Director of Quality and Regulatory AffairsVmware, Inc. | Lincoln, NE,
Achieved ISO 13485 certification and FDB license for manufacturing of medical devices.
Updated quality management system to comply with cGMP, FDA and ITAR requlations.
09/2008 to 10/2009Executive in ResidenceAmerihealth Caritas Health Plan | Shreveport, LA,
Mentored and supported startups in operations, outsourcing, supply chain management and quality.
Consulted with SigmaQuest in developing web based real time supply chain management system.
Consulted with Watt Stopper and developed road map for "To-Be" state in operational excellence.
Consulted with SunPower Corporation in achieving ISO 9001 certification and Lean Six Sigma initiatives.
02/2004 to 08/2008Senior Product Line ManagerSUN MICROSYSTEMS, ORACLE Corporation | City, STATE,
Managed manufacturing operations and outgoing quality for server and workstation products.
Mitigated OEM customer needs for product development, migration, and support through contracts.
Implemented complete product life cycle, managed revenue, production, materials and quality.
Outsourced product development and manufacturing.
Negotiated JDM/ODM contracts with suppliers.
Achieved RoHS and WEEE compliance ahead of schedule without any loss of revenue.
Completed advanced DMAIC and DFSS (Design For Six Sigma) projects resulting in $2 million savings.
01/2000 to 02/2004Vice President, Corporate QualitySANMINA-SCI CORPORATION | City, STATE,
Designed and implemented quality management system compliant with ISO 13485 and 21CFR 820.
Achieved FDB license and FDA registration for the manufacturing of medical devices.
Implemented a globally-consistent quality system in over 100 facilities with real time data collection.
Developed web-based customer satisfaction index, and online corrective and preventive action.
Quality system was rated best-in-class by an independent firm.
Achieved ISO 13485, ISO9001, TL9001, ISO 14001, and AS 9100 global certifications in 9 months.
Started reliability lab and demonstrated reliability through HALT, HASS, and ORT testing.
Improved overall customer satisfaction by 30% and achieved numerous quality awards from customers.
Achieved $15 million savings in design and manufacturing through Six Sigma projects.
Qualified lead-free solder and SMT process.
02/1997 to 08/2000Director, Corporate QualitySMART Modular Technologies, Solectron Corp. EMS Provide | City, STATE,
Hired and trained staff and managed worldwide quality and document control functions.
Played key role as team lead for Malcolm Baldrige Award.
Reduced DPPM levels from 1200 to 200 and improved product quality and customer satisfaction.
Improved cycle time for ECOs and failure analysis by 50%.
Installed ERP systems (SAP, and Oracle) and designed shop floor tracking system.
Lead M&A transition teams and implemented best practices worldwide.
Achieved ISO certifications and product clearances from FDA 483, UL, CE, CSA, and TUV.
Education
Expected in 1997MBA | Operations Management and Information SystemsSanta Clara University, Santa Clara, CA, USAGPA:
Expected in ME | Industrial EngineeringUniversity of Toronto, Toronto, CanadaGPA:
Expected in 1973Master of Science | Solid State Physics - ElectronicsMeerut University, Meerut, IndiaGPA:
Accomplishments
Developed world-class QA/RA and document control systems for manufacturing operations
Provided training and implemented Lean Six Sigma programs resulting in $15 million savings a year.
Defined Guiding Principles, Vision, Values and Beliefs for major corporations
Improved customer satisfaction index (CSI) by 30% in one year and received quality awards from customers
Achieved prestigious quality and manufacturing excellence awards Malcolm Baldrige and Shingo Prize
Achieved ISO 9001, ISO 13485 certifications in record times ( 9 months) globally for 100+ factories
Managed FDA audits and submissions, TGA, Canadian and European Directives compliance
Implemented quality system with real time data collection and SPC analysis rated best in class
Led geographically dispersed cross-functional teams to address customer issues and improve quality
Achieved RoHS (Restriction of Hazardous Substances) and WEEE compliance ahead of competition
Implemented web based CAPA system and reduced issue resolution and response time by 80%.
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Resume Overview
School Attended
Santa Clara University
University of Toronto
Meerut University
Job Titles Held:
Senior Vice President, Quality and Operational Excellence