Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Executive with 20+ years of global management experience, demonstrated excellence in quality, regulatory compliance, operational excellence, customer advocacy, supply chain management, and social responsibility. Managed global teams and implemented award winning world-class quality management systems and Lean Six Sigma programs with outstanding bottom line results. I am a passionate cultural change agent who brings out best in people and motivates cross-functional teams in achieving extraordinary operational and financial results.
  • Hiring, coaching and managing global teams
  • Strategy and culture change agent
  • Business process improvement
  • Budgeting and P&L responsibility
  • Malcolm Baldrige and Shingo Prize
  • Quality and Regulatory Affairs
  • Supply Chain Management
  • Customer relations specialist
  • Lean Six Sigma expert
  • Compliance and Auditing
Work History
09/2011 to Current Senior Vice President, Quality and Operational Excellence Boston Medical Center | Boston, MA,
  • Managed global staff with responsibility for Quality, Regulatory Compliance, Operational Excellence, Corporate Social Responsibility, and Customer Advocacy.
  • Established Lean Six Sigma program and achieved $15 Million savings a year.
  • Managed regulatory compliance for medical devices, automotive, telecommunications, and aerospace.
  • Managed conflict minerals, RoHS, WEEE and REACH initiatives.
  • Achieved several state and national awards for Quality.
  • Improved customer satisfaction of global customers resulting in bottom line contribution.
  • Initiated corporate social and environmental responsibility program worldwide.
02/2011 to 09/2011 Chief Quality Officer Drug Information Association Inc | Joliet, IL,
  • Established quality system for medical devices and met ISO 13485, cGMP and FDA requirements. 
  • Managed customer relationships and quality issues.
  • Hired and trained staff and cross-functional teams in Lean Manufacturing.
11/2009 to 09/2010 Director of Quality and Regulatory Affairs Vmware, Inc. | Lincoln, NE,
  • Achieved ISO 13485 certification and FDB license for manufacturing of medical devices.
  • Updated quality management system to comply with cGMP, FDA and ITAR requlations.
09/2008 to 10/2009 Executive in Residence Amerihealth Caritas Health Plan | Shreveport, LA,
  • Mentored and supported startups in operations, outsourcing, supply chain management and quality.
  • Consulted with SigmaQuest in developing web based real time supply chain management system.
  • Consulted with Watt Stopper and developed road map for "To-Be" state in operational excellence.
  • Consulted with SunPower Corporation in achieving ISO 9001 certification and Lean Six Sigma initiatives.
02/2004 to 08/2008 Senior Product Line Manager SUN MICROSYSTEMS, ORACLE Corporation | City, STATE,
  • Managed manufacturing operations and outgoing quality for server and workstation products.
  • Mitigated OEM customer needs for product development, migration, and support through contracts.
  • Implemented complete product life cycle, managed revenue, production, materials and quality.
  • Outsourced product development and manufacturing.
  • Negotiated JDM/ODM contracts with suppliers.
  • Achieved RoHS and WEEE compliance ahead of schedule without any loss of revenue.
  • Completed advanced DMAIC and DFSS (Design For Six Sigma) projects resulting in $2 million savings.
01/2000 to 02/2004 Vice President, Corporate Quality SANMINA-SCI CORPORATION | City, STATE,
  • Designed and implemented quality management system compliant with ISO 13485 and 21CFR 820.
  • Achieved FDB license and FDA registration for the manufacturing of medical devices.
  • Implemented a globally-consistent quality system in over 100 facilities with real time data collection.
  • Developed web-based customer satisfaction index, and online corrective and preventive action.
  • Quality system was rated best-in-class by an independent firm.
  • Achieved ISO 13485, ISO9001, TL9001, ISO 14001, and AS 9100 global certifications in 9 months.
  • Started reliability lab and demonstrated reliability through HALT, HASS, and ORT testing.
  • Improved overall customer satisfaction by 30% and achieved numerous quality awards from customers.
  • Achieved $15 million savings in design and manufacturing through Six Sigma projects.
  • Qualified lead-free solder and SMT process.
02/1997 to 08/2000 Director, Corporate Quality SMART Modular Technologies, Solectron Corp. EMS Provide | City, STATE,
  • Hired and trained staff and managed worldwide quality and document control functions. 
  • Played key role as team lead for Malcolm Baldrige Award.
  • Reduced DPPM levels from 1200 to 200 and improved product quality and customer satisfaction.
  • Improved cycle time for ECOs and failure analysis by 50%.
  • Installed ERP systems (SAP, and Oracle) and designed shop floor tracking system.
  • Lead M&A transition teams and implemented best practices worldwide.
  • Achieved ISO certifications and product clearances from FDA 483, UL, CE, CSA, and TUV.
Expected in 1997 MBA | Operations Management and Information Systems Santa Clara University, Santa Clara, CA, USA GPA:
Expected in ME | Industrial Engineering University of Toronto, Toronto, Canada GPA:
Expected in 1973 Master of Science | Solid State Physics - Electronics Meerut University, Meerut, India GPA:
  • Developed world-class QA/RA and document control systems for manufacturing operations
  • Provided training and implemented Lean Six Sigma programs resulting in $15 million savings a year.
  • Defined Guiding Principles, Vision, Values and Beliefs for major corporations
  • Improved customer satisfaction index (CSI) by 30% in one year and received quality awards from customers
  • Achieved prestigious quality and manufacturing excellence awards ­ Malcolm Baldrige and Shingo Prize
  • Achieved ISO 9001, ISO 13485 certifications in record times (­ 9 months) globally for 100+ factories
  • Managed FDA audits and submissions, TGA, Canadian and European Directives compliance
  • Implemented quality system with real time data collection and SPC analysis rated best in class
  • Led geographically dispersed cross-functional teams to address customer issues and improve quality
  • Achieved RoHS (Restriction of Hazardous Substances) and WEEE compliance ahead of competition
  • Implemented web based CAPA system and reduced issue resolution and response time by 80%.

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Resume Overview

School Attended

  • Santa Clara University
  • University of Toronto
  • Meerut University

Job Titles Held:

  • Senior Vice President, Quality and Operational Excellence
  • Chief Quality Officer
  • Director of Quality and Regulatory Affairs
  • Executive in Residence
  • Senior Product Line Manager
  • Vice President, Corporate Quality
  • Director, Corporate Quality


  • MBA
  • ME
  • Master of Science

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