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Senior Veterans Service Representative Resume Example

Resume Score: 80%

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SENIOR VETERANS SERVICE REPRESENTATIVE
Professional Summary

Reliable Veterans Service Representative familiar with federal veterans programs, legal and medical terminology and state laws affecting veterans. Offering almost 10 years of hands-on experience advising veterans on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills.

Skills
  • EMR / EHR
  • Documentation proficiency
  • Multitasking abilities
  • Flexible & Adaptable
  • Micro-soft Word/Outlook/Basic Excel software proficiency
  • Data management
  • Excellent work ethic
  • Team building
  • Reading comprehension
  • Staff education and training
  • Bi-lingual - English/Spanish
Work History
Senior Veterans Service RepresentativeSep 2011 - Jun 2019
Department Of Veterans Affairs, VBASt. Petersburg, FL

Veterans Service Representative, Department of Veteran Affairs

  • Explained benefit programs and entitlement criteria to Veterans, dependents, and/or beneficiaries.
  • Wrote notification letters to beneficiaries describing the decision and the reason for it.
  • Reviewed evidence to assure all issues have been addressed and applies and interprets existing regulations in the adjudication process.
  • Gathered relevant evidence and inputs data necessary to generate and award decision.
  • Adjudicated claims and authorizes payments to beneficiaries.
  • Made determinations as to eligibility for the type of benefit sought and analyzes, develops, and request required evidence for certain claims requiring a rating decision.
  • Decided the necessity for and type of examination, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries.
  • Developed comprehensive requests for these examination/opinions to ensure appropriate evidence is received from which to adjudicate the claim.
  • Prepared correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence.
  • Reviewed all correspondence to private attorneys; acknowledged and revoked designations for private attorneys.
  • Utilized various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
  • Acted as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that effect their claims.
Health Care Specialist NCO /Unit Training ManagerAug 2007 - May 2013
U.S. Army / U.S. Army ReservesJoint Base Dix, Mcguire, Lakehurst, NJ
  • Maintained personal medical training records and data for 70+ medical soldiers in an operational environment, to include maintaining a system for renewal of clinical privileges and medical licenses for all assigned personnel.
  • Handled day to day clerical duties such as receiving patients, managing telephones, patient inquiries, and maintained top secret/time sensitive reports of personnel and assets while deployed to a combat zone.
  • Maintained the Unit training calendar and schedules, and controlled inquiries which required immediate action or response.
  • Accountable for the receipt, handling, tracking of all personal and time sensitive mail for over 150+ personnel while deployed to a combat zone.
  • Under assigned medical duties, Provided emergency medical treatment, limited primary care, force health protection, and evacuation in a variety of operational and clinical settings from point of injury or illness through the continuum of military health care.
  • Assisted with outpatient care and treatment and supervised field operational safety.
  • Ensured adherence to safety procedures during medical training.
  • Responsible for the supervision, training, safety, welfare, professional development, and combat readiness of eight Soldiers.
  • Conducted Quarterly First Aid/Combat Life Savers course for non-medical personnel and organized on the job training for new incoming soldiers.
Battalion Medical Station Non-Commissioned OfficerJun 2006 - Jul 2007
U.S. ArmyCamp Hovey, Korea
  • Served as the senior medical advisor to the Battalion Commander.
  • Responsible for the medical readiness of the battalion medical platoon.
  • Responsible for the oversight of all medical related logistic, administrative, and training matters within the Battalion.
  • Responsible for the dissemination of current doctrine and medical readiness to include non-medical personnel assets.
  • Responsible for the discipline, safety, health, welfare, morale, training, administration, and readiness of 3 NCOs, 14 Soldiers, and two Medical Officers.
  • Provided medical treatment under the direction of a physician's assistant. Assisted with outpatient care and treatment and supervised clinical activities.
  • Supervised operational readiness, accountability and maintenance/serviceability of all assigned equipment and supplies valued in excess of $750,000 in area of responsibility.
Health Care Specialist /EMT-BApr 2004 - Jun 2006
U.S. ArmyFort Campbell, KY
  • Provided emergency medical treatment, limited primary care, force health protection and evacuation in a variety of operational and clinical settings from point of injury or illness through the continuum of military health care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Assisted with outpatient care and treatment under the supervision of a nurse or physician's assistant.
  • Assisted with general clerical duties to include patient admission and patient/dependent inquiries.
Education
Bachelor of Arts: Law And JusticeMay 2003
Rowan UniversityGlassboro, NJ
Associate of Science: Medical AssistingExpected in Jun 2021
Keiser UniversityOrlando, FL
No Degree: Public Administration - Criminal JusticeColumbia Southern UniversityOrange Beach, AL
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Resume Overview

Companies Worked For:

  • Department Of Veterans Affairs, VBA
  • U.S. Army / U.S. Army Reserves
  • U.S. Army

School Attended

  • Rowan University
  • Keiser University
  • Columbia Southern University

Job Titles Held:

  • Senior Veterans Service Representative
  • Health Care Specialist NCO /Unit Training Manager
  • Battalion Medical Station Non-Commissioned Officer
  • Health Care Specialist /EMT-B

Degrees

  • Bachelor of Arts : Law And Justice May 2003
    Associate of Science : Medical Assisting Expected in Jun 2021
    No Degree : Public Administration - Criminal Justice

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