Senior Veterans Service Representative Resume Example

Veterans Service Representative, Department of Veteran Affairs

• Explained benefit programs and entitlement criteria to Veterans, dependents, and/or beneficiaries.
• Wrote notification letters to beneficiaries describing the decision and the reason for it.
• Reviewed evidence to assure all issues have been addressed and applies and interprets existing regulations in the adjudication process.
• Gathered relevant evidence and inputs data necessary to generate and award decision.
• Adjudicated claims and authorizes payments to beneficiaries.
• Made determinations as to eligibility for the type of benefit sought and analyzes, develops, and request required evidence for certain claims requiring a rating decision.
• Decided the necessity for and type of examination, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries.
• Developed comprehensive requests for these examination/opinions to ensure appropriate evidence is received from which to adjudicate the claim.
• Prepared correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence.
• Reviewed all correspondence to private attorneys; acknowledged and revoked designations for private attorneys.
• Utilized various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
• Acted as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that effect their claims.