Dedicated Senior Veterans Service Representative and Authorizer skilled in the application of VA regulations and federal laws with compensation and pension claims processing. Fiscal Year 2013 achieved a 100% for standard of quality in developing and adjudicating claims, while over a seven year period maintained an above average production and quality standard required for my grade level. Efficiently and effectively manages multiple tasks and projects under tight deadlines. Provides expert supplemental training and technical advice to lower graded Veteran Service Representatives in the VA Regional Office.
Achieved high production and quality standards as a Senior Veterans Service Representative for the VA regional office while responsibly managing and coordinating at least five ancillary duties beyond basic job expectations.
Bachelor of Science degree in Business Management
Graduated Magna Cum Laude
Delta Mu Delta member of International Honor Society in Business Administration
VA Regional Office Employee of the Month for October 2013
Certified skilled VSR
Women Veterans Coordinator,
CHAMPVA and Chapter 35 Benefits Coordinator
VSR on the Appeals Team,
Tracks and analyzes authorization quality trend information on local regional office spreadsheet for VSR/RVSR correction and presents information with VA and federal law references to employees on a routine basis. Skilled verbal communicator and representative for Veterans' benefits claims. Accurately developed, adjudicated, and authorized claims. Effectively applied VA regulations and federal laws to claims production and VA coordinator duties. Authorized adjudicated claims,VSR award decisions, RVSR rating decisions, and decision notification letters through the quality review process. Handled fast paced, production driven job duties, while simultaneously achieving a high quality standard.
Primary accounts payable person for the Fiscal department of the VA Medical Center. Processed payments, claims, public vouchers, and retroactive pay for veterans and VA employees. Reconciled and transmitted dental, medical, and contract claims for the Fee Basis department. Alternate Agent Cashier for the VA Medical Center. Maintained and managed suspense account and other financial spreadsheets for the Fiscal department.
Minor in Psychology
Member of Delta Mu Delta
Coursework in Business Administration, Finance, German Language, Economics, and Statistics
Graduated Magna Cum Laude
Manager, coordinator, and quality review specialist of military personnel files and Medical Reclassification Board hearings. Served as a representative for the Baumholder Germany Welcome Center for incoming military personnel. Processed military promotions, job assignments, military occupation changes, life insurance data entry, DD Form 214 corrections and updates.
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