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Senior Vacation Specialist Resume Example

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SENIOR VACATION SPECIALIST
Professional Summary
Customer Service Rep. successful in completing all tasks in a timely manner. Results-oriented with exceptional communication and strong background in customer service.
Skills
  • Detail-oriented
  • Service-oriented
  • Residential cleaning
  • Problem solving
  • Hazardous chemical training
  • Reliable automobile
  • Strong interpersonal skills
  • Takes direction well
  • Results-oriented
  • Valid IN driver's license
  • Strong interpersonal skills
Work History
BlueGreen VacationsSenior Vacation Specialist | 3500 Depauw Blvd, Indianapolis, IN 46268 | November 2016 - Current
  • Answered a constant flow of customer calls with up to 3 calls in queue per minute.
  • Addressed and resolved customer product em-pathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.

PLS CheckingInsurance Specialist | 2335 E 38th St, Indianapolis, IN 46218 | January 2016 - December 2016
  • Met with 10 existing and prospective clients each week to select appropriate insurance policies.
  • Calculated quotes and educated potential clients on insurance options.
  • Tracked the progress of all outstanding insurance claims.

front deskThe WestinFront Desk / Housekeeper | 241 W Washington St IN/70 Lt. George W Lee Ave, Memphis, TN | March 2013 - February 2016
  • Polished glass surfaces and windows.
  • Removed waste paper and other trash from the premises to designated area.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Cleaned walls, windows, shades and curtains.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Greeted and welcomed all hotel guests with a smile.
  • Processed 10 reservations per 20 min. period.
  • Executed an average of 20 prompt wake-up calls each morning.
  • Processed 20 telephone and walk-in reservations per hour period.

Education
High School DiplomaHamilton High School1363 E Person Ave, Memphis, TN 38106 | 2001
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Resume Overview

Companies Worked For:

  • BlueGreen Vacations
  • PLS Checking
  • front deskThe Westin

School Attended

  • Hamilton High School

Job Titles Held:

  • Senior Vacation Specialist
  • Insurance Specialist
  • Front Desk / Housekeeper

Degrees

  • High School Diploma

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