Hardworking Senior Underwriter effective at achieving control and profitability objectives according to company guidelines. Experienced in partnering with field producers to support marketing and sales activities. Over 6 years of experience in the Credit Union industry. Background includes training and mentoring new underwriters & lenders on procedures, policies and strategies for success in sales & service. Dedicated to improving team productivity and helping each person achieve objectives. Accomplished in reducing risky policies and improving company profitability through strong decision-making, critical thinking and conflict management skills. Keen relationship-builder with excellent communication and organizational skills.
Lead and direct the work of others; Set goals, counsel, train, educate, and hold staff accountable to department standards and goals, including member service standards for response time and follow through on phone calls, emails, etc. Guide staff in resolving difficult situations by determining the most effective method for maximizing benefit for the members and the Credit Union.
Ensure compliance with rules and regulations as well as Credit Union policies and procedures concerning the origination and servicing of consumer loans.
Interact, as needed, with Credit Union auditors and regulators to provide data, explanation, and confirmation of compliance with Credit Union lending requirements.
Proactively encourage, develop and implement the streamlining of work processes and elimination of unnecessary steps by and through the use of automation. Created a team vision that includes an innovative process design with a focus on optimized process flow and management.
Lead with a strategic vision and maintain a current understanding of industry trends, innovations and member experiences in order to meet current and future member needs
Team Leader and Trainer for multiple departments. Responsible for underwriting loans for both Indirect Auto lending and Direct Lending. Developing new procedures as well as actively training and managing all loan officers regarding proper lending and cross selling techniques. Engaging and directing Centralized Processors on time efficiency, report accuracy and ensuring reports for Quality Control are suitable
and perfected for internal and external audits.
Assisted in overseeing the Indirect Lending department as well as assisting the department Manager in guiding and coordinating new policies and procedures regarding Loan processing, Underwriting and dealer communication. With the department being less than a year old I was tasked with assisting in building and maintaining relationships with over 55 Auto dealerships in Maine & New Hampshire. Working with and overseeing entire portfolio of Performance/ Claims processed through CPI 3rd party insurance company. Responsible for accurate month end reporting on: Insurance Claims, Gap Claims, Gap Remittance, Warranty Remittance, Indirect Lending Statistics & Trends, Consumer Lending Statistics, Cuna Mutual Claims and Credit Life Remittance. After review, directly engaging with department employees on further training and management expectations.
Responsible for all direct loan applications, volume, sales and new accounts. Actively engaging and communicating with members and loan staff to ensure processing and Loan closing would be as efficient as
possible. Was team lead in Bangor branch, responsible for handling member complaints and compliments.
Held company sales and volume record increasing YOY direct volume over $3.0 Million. Daily opening and closing of our Branch as well as verifying that teller drawers were balanced and vault was accurate and secure.
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