Training manager skilled in theories and methods used in designing, developing, delivering and assessing successful training programs and adult learning concepts. Results oriented trainer adept at learning and teaching new products, as well as, tracking and reporting results that drive continuous improvements.
Motivator, leader, relationship builder
Participation centered trainer
Strong public speaker
Excellent verbal and written communication skills
Results oriented, quality driven
Drives strategic direction, change and process improvements
Organized, detail oriented, critical thinker, problem solver
Trained sales staff on marketing, sales, products and health care reform.
Lead a work team in re-designing a scorecard and quality guidelines in order to improve performance, minimize errors and increase customer satisfaction. Conducted Consultative Transactional Selling 101, product training and health care reform training for sales agents, coaches and train-the-trainer.
Developed and delivered training materials and assessed effectiveness to increase sales across group and individual product lines. Trained various departments and functional areas on marketing, sales and products. Strong focus on product maintenance, newly implemented products, and health care reform for group and individual lines of business. Instructed through lectures, discussions, demonstrations and webinars. Lead a team to develop and implement new products and maintain and improve existing products within budget and by deadline.
Developed content and delivered training for individual and family products for brokers, sales, marketing, customer service and various administration departments. Managed daily operations of the business line ensuring timely implementation of updates and new releases. Responsible for ensuring accurate updates of websites, marketing materials, membership communications and training materials. Created step-by-step policies and procedures. Trained staff on various systems.
Interview and hire potential staff members. Train staff members and monitor policies, procedures, and day-to-day operations of branch locations. Design newsletters, brochures, signs and calendars that include web graphics and digital photography. Create and maintain computer files and databases. Provide various detailed reports for the owner, president and chief financial officer. Propose and implement process improvements that result in cost savings and efficiencies.
Assist classroom teachers, and substitute as needed, in grades kindergarten through eighth.
Golden Key International Honour Society
Summa Cum Laude
Dean's List Recipient each semester
State of Ohio Teacher license grades Pre-K through third
Ohio Life, Accident & Health and Variable License
Bob Pike's Train-the-Trainer Boot Camp Certificate
Consultative Transactional Selling 101
Strength Finders 2.0
Strength Finders for Leaders
Myers Briggs (MBTI)
Sales Presentation Skills
National Association of Professional Women (NAPW)
Leadership Essentials: Leading with Emotional Intelligence
Leadership Essentials: Motivating Employees
Leadership Development Institute
Emotionally Intelligent Leadership
Getting Results by Building Relationships
Criticism in Context
Excelling as a Highly Effective Team Leader - SkillPath Seminar
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