Senior Training Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Training manager skilled in theories and methods used in designing, developing, delivering and assessing successful training programs and adult learning concepts. Results oriented trainer adept at learning and teaching new products, as well as, tracking and reporting results that drive continuous improvements.

  • Curriculum development, delivery and assessment
  • 9 years of training experience: 4 with children; 6 with adults
  • Certified Teacher
  • Knowledge of various training methods and assessments
  • Interactive webinar trainings
  • Focused on active participant training
  • MS Word, PowerPoint, Excel, Project, Publisher
  • Adobe Acrobat
  • Webex
  • SharePoint
  • Project Management
  • Strategic Planning
  • Budget Planning

Motivator, leader, relationship builder

Participation centered trainer

Strong public speaker

Excellent verbal and written communication skills

Results oriented, quality driven

Drives strategic direction, change and process improvements

Organized, detail oriented, critical thinker, problem solver

09/2012 to Current Senior Training Manager Otg | Newark, NJ,

Trained sales staff on marketing, sales, products and health care reform.

Lead a work team in re-designing a scorecard and quality guidelines in order to improve performance, minimize errors and increase customer satisfaction. Conducted Consultative Transactional Selling 101, product training and health care reform training for sales agents, coaches and train-the-trainer.

2010 to 09/2012 Product Development Manager 1-800-Flowers.Com, Inc. | Waterloo, IA,

Developed and delivered training materials and assessed effectiveness to increase sales across group and individual product lines. Trained various departments and functional areas on marketing, sales and products. Strong focus on product maintenance, newly implemented products, and health care reform for group and individual lines of business. Instructed through lectures, discussions, demonstrations and webinars. Lead a team to develop and implement new products and maintain and improve existing products within budget and by deadline.

10/2006 to 2010 Segment Line Specialist Benefitfocus | MA, State,

Developed content and delivered training for individual and family products for brokers, sales, marketing, customer service and various administration departments. Managed daily operations of the business line ensuring timely implementation of updates and new releases. Responsible for ensuring accurate updates of websites, marketing materials, membership communications and training materials. Created step-by-step policies and procedures. Trained staff on various systems.

2005 to 10/2006 Business Operations Construction Craft Academy | City, STATE,

Interview and hire potential staff members. Train staff members and monitor policies, procedures, and day-to-day operations of branch locations. Design newsletters, brochures, signs and calendars that include web graphics and digital photography. Create and maintain computer files and databases. Provide various detailed reports for the owner, president and chief financial officer. Propose and implement process improvements that result in cost savings and efficiencies.

07/2002 to 11/2004 Assistant / Substitute Teacher Our Lady Of Mount Carmel School | City, STATE,

Assist classroom teachers, and substitute as needed, in grades kindergarten through eighth.

Expected in 2004 Bachelor of Science | Education Cleveland State University, Cleveland, OH GPA:

Golden Key International Honour Society

Summa Cum Laude

Dean’s List Recipient each semester

Expected in 1991 High School Diploma | College Prepatory Saint Joseph Academy, Cleveland, OH GPA:
Licenses, Certificates, Trainings

State of Ohio Teacher license grades Pre-K through third

Ohio Life, Accident & Health and Variable License

Bob Pike's Train-the-Trainer Boot Camp Certificate

Consultative Transactional Selling 101

Strength Finders 2.0

Strength Finders for Leaders

Myers Briggs (MBTI)

Sales Presentation Skills

National Association of Professional Women (NAPW)

Leadership Essentials: Leading with Emotional Intelligence

Leadership Essentials: Motivating Employees

Leadership Development Institute

Emotionally Intelligent Leadership

Getting Results by Building Relationships

Criticism in Context

Excelling as a Highly Effective Team Leader - SkillPath Seminar

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Resume Overview

School Attended
  • Cleveland State University
  • Saint Joseph Academy
Job Titles Held:
  • Senior Training Manager
  • Product Development Manager
  • Segment Line Specialist
  • Business Operations
  • Assistant / Substitute Teacher
  • Bachelor of Science
  • High School Diploma

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