Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Mission-focused Scrum Master with extensive experience coaching and mentoring highly capable teams. With more than 15 years of experience delegating tasks and managing projects. IT leader with top-notch implementation and project management abilities. Highly organized, methodical and skilled at building consensus across high-performance teams. Well-versed in scrum & agile planning and deployment.

  • Led a team developing Ai technology resulting in 81% automated invoice processing for a global organization.
  • Delivered a successful application to a foreign government agency
  • Managed a portfolio budget of 18 million

  • Agile
  • Risk Mitigation Planning
  • Web Development Technologies
  • Documentation Management
  • Public Speaking
  • Project Management
  • Budgeting
  • Planning and Coordination
  • Development Team Trainings
  • Stakeholder Mangment
  • MCSE
  • MCP
Expected in High School Diploma | Penn Foster, , GPA:
Expected in No Degree | Information Technology Project Management ITT Tech, , GPA:
Work History
01/2020 to Current Scrum Master Amerisourcebergen Corporation - Corporate | ID, State,
  • Led the OCR project, resulting in 81% Touch-less invoice processing.
  • Built and utilized reporting systems to keep customers and management in loop with latest information.(PowerBI Etc)
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
  • Closely collaborated with project members to identify and quickly address problems.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
07/2017 to 11/2020 Director of Information Technology Indiana Packers Corporation | Frankfort, IN,
  • Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes.
  • Delivered effective integrations of warehouse management system software applications so that tasks could be centrally managed.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
07/2012 to 01/2020 Senior Scrum Master Geico Insurance | Greenwood, IN,
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
  • Anticipated impediments to team delivery including cultural barriers, logistical challenges and disagreements
  • Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques including JIRA and Scrum
06/2007 to 07/2012 Director of Information Technology Indiana Packers Corporation | Peru, IN,
  • Deployed, monitored and maintained system installation, upgrades and network integration to achieve complete compliance
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking
  • Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development to achieve greatness
  • Documented and analyzed processes and procedures and adhered to regulatory guidance
  • Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues
  • Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities

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School Attended

  • Penn Foster
  • ITT Tech

Job Titles Held:

  • Scrum Master
  • Director of Information Technology
  • Senior Scrum Master
  • Director of Information Technology


  • High School Diploma
  • No Degree

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