senior technical program manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
SENIOR SOFTWARE ENGINEERING & TECHNICAL PROGRAM MANAGER Analytical, motivated and experienced technology leader with expertise in technical project and program management, software development and leadership skills. Consistently displays the ability to set product vision, architectural direction, plan and deliver projects on time. Adept at orchestrating multiple initiatives simultaneously and shifting focus to address evolving priorities. Extensive experience with integrating e-commerce applications, improving IT infrastructure and creating technology road maps to support business needs. Strong judgment and communication skills, long term technical vision, and continuous focus on engineering and operational excellence.
  • Layered, Microservices, Pipeline, Cloud Native Application Development
  • Methodologies: Waterfall, Agile, Scrum
  • Technologies: Java, Python, SQL, Asp.Net, Apache Spark, Kafka, ETL, Queues
  • Data Store: Elastic Search, Redshift, DOMO, Coveo
  • CI/CD: Jenkins, Git, Docker
  • CMS: SharePoint, Adobe Experience Manager
  • Marketing Automation: Eloqua, Marketo
  • Project Tracking Tool: JIRA, Product Plan, Wrike
Work History
Senior Technical Program Manager, 10/2011 - Current
New Relic Inc. Tampa, FL,
  • Established and managed multi-million dollar global initiative program to create new digital brand experience for Synopsys and its many external web properties.
  • Drove and managed software development, data center operations, data integration and cloud native application projects and lead complex, cross-functional global initiatives.
  • Developed data ingestion pipelines and built integrations between various platforms like Eloqua, Marketo, Adobe Analytics and MDM hub that helped promote brand awareness and predicted future customer demands.
  • Hired developers and led cross functional teams to develop and successfully migrate business application to AWS and Azure public cloud leading to over 70% increase in unique visitors and overall 50% increase in leads.
  • Directed cybersecurity efforts and executed security audits regularly.
  • Supervised team of cloud and data engineers for development, documentation, and distribution of policies and procedures related to the engineering, operation, and maintenance of cloud systems.
  • Managed a global strategic partnership team (data scientists, analysts, data warehousing PMs) that developed digital targeting, insights and reporting for an annual $ 700M business for Synopsys.
  • Responsible for partnering with key stakeholders and vendors to identify, implement and manage solutions that align with the IT roadmap.
  • Led IT M&A and integration activities that span multiple domains including Infrastructure, SaaS, Access and Identity and employee communications.
Senior Software Engineer, 01/2010 - 10/2011
Syllable San Francisco, CA,
  • Implemented new processes to support critical programs, notably integrations with Sharepoint and Adobe DAM (Digital asset management system with 40,000+ users).
  • Developed custom enterprise-wide workflow applications in for client accounting approval process leading to an increased rate of adoption by 65%.
  • Participated in various administration tasks ranging from Sharepoint content migration and delivery of content from authoring server to public domain site.
  • Developed various microservices and API integrations across Salesforce, SAP and Marketo.
  • Partner with global data science, Product, Engineering, and business stakeholders to orchestrate the delivery of key initiatives.
  • Managed Active Directory integration (SSO), Targeting, Personalization, and Solr Search integration on
  • Established scalable infrastructure to support business growth and managed retirement of obsolete systems and labs.
Senior Software Engineer, 08/2008 - 12/2009
Syllable Sunnyvale, CA,
  • Migrated existing 32-bit physical SQL server cluster to 64-bit SQL server on vSphere cluster (virtualized) thus achieving scalability, faster response time & durability.
  • Developed custom scripts to migrate SharePoint content, configuration, Search and Admin database to new 64 bit 4 VCPU VM’s on vSphere.
  • Guided, coached, and enforced technical best practices across onshore and offshore resources working with external agencies and internal resources.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
  • Liaison between IT, Windows Server Admin and storage teams.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
Software Engineer, 06/2000 - 08/2008
Iheartmedia, Inc. Madison, AL,
  • Software development lead and technology consultant for various engagements across top tier clients in the financial and energy service sector.
  • Led and delivered several technology projects for companies such as Sempra Energy, PG&E, EPRI and Therapy Solutions.
  • I was mainly responsible for managing all aspects of project delivery from gathering requirement, scope planning, design, development, testing and final rollouts.
  • Outlined and designed an enterprise knowledge portfolio software built on Microsoft .Net and SQL Server platform to perform resource & capacity planning, collaboration and forecasting of the company's IT investments.
  • Led multiple development teams to develop business to business exchange of trade settlements for oil and natural gas energy startup.
  • Orchestrated efficient large-scale software deployments, including testing features and correcting code.
Bachelor of Computer Science and Technology (Degree): , Expected in
Yeshwant Rao Chavan College of Engineering - ,
Status -
Modernizing Data Lakes and Data Warehouses with GCP Coursera | 2021 | Google Cloud Platform Fundamentals: Core Infrastructure Coursera | 2021 |

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Resume Overview

School Attended

  • Yeshwant Rao Chavan College of Engineering

Job Titles Held:

  • Senior Technical Program Manager
  • Senior Software Engineer
  • Senior Software Engineer
  • Software Engineer


  • Bachelor of Computer Science and Technology (Degree)

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