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Senior Technical Program Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Self-motivated Senior Technical Program Manager with a dedication to resolving client complaints through [Process]. Documented ability to drive efficiency improvements and overhead cost control. Offering complex problem-solving skills and excellent critical thinking abilities. Open-minded Senior Technical Program Manager with a history of partnering with executives to define and develop solutions. Adept in all phases of project management and customer relationship building. Significant strengths in cross-functional collaboration to drive effectiveness. Results-oriented Senior Technical Program Manager offering experience managing Agile projects. A motivating team leader skilled in managing associates to create innovative business solutions. Proven ability to drive [Result] through [Process]. Knowledgeable professional in IT education with exceptional communication and problem-solving skills. Dependable and trustworthy and ready to be challenged. Experience developing training materials and courses for small- to medium-sized business. Enthusiastic professional promoting [Skill] and [Skill] through career spent working with all types of personalities in various industries. Looking for Senior Program Manager position where skilled background and enthusiastic personality will be highly valued. Smart and focused individual proudly touting exemplary [Skill] and [Skill]. Successful professional with more than [Number] years of experience in solving problems. Seeking [Job Title] position with progressive company. Analytical and results-oriented Senior Program Manager with progressive career history in [Area of expertise]. Collaborative and motivating leader with significant experience managing, supervising and directing large teams of contractors and remote personnel. Dedicated with strong work ethic and excellent technical problem-solving and troubleshooting skills. Responsible Senior Program Manager with over [Number] years of developing top-notch skills in [Area of expertise]. Experienced leading and motivating [Number] [Job title]s while holding staff accountable for performance. Manages program portfolio of $[Amount] and executes contracts for compliance and client satisfaction. Business-oriented Senior Program Manager trained to handle issues and remain level-headed at all times. Offering over [Number] years of expertise overseeing [Task] for organizations in [Type] industry. Enthusiastic personality with skills in [Skill] and [Skill].

Skills
  • PMI Project Management
  • IBM Project and Program Management - WWPMM
  • GTS T&T Financials and contributing member of the the FACT tool implementation
  • Manage large and Complex T&T accounts
  • GTS T&T XM
  • Service Delivery Management
  • Delivery Project Executive
  • Waterfall and Agile Project and Program Management
  • Repeatable Model Team Lead
  • PDR Repeatable Model Team Member
  • Problem Accounts Team Member
  • Sizing new business initiatives - RFS's
  • Contractor/vendor management
  • Virtual Project Management team member
  • Client Management and communications
  • Project Quality and Risk Management
  • GTTE Global Blueprint Lead
  • Complex Project Management TTIM trainer 2020 - 2021
  • Agile Tribe Leadership team member
  • Key Courses and
  • Training
  • 13 IBM badges earned to date including the Agile Explorer badge & 3 Mentoring badges
  • T&T Cloud Master training
  • GTS T&T XM from 2013 - 2015, acting TTIM on Chrysler in 2015.
  • GTS T&T TTIM as of 2015 and Senior TTIM as of Oct, 2019.
  • All courses pertaining to the PMI Project Management Certification. I have had my PMI
  • Certification since Feburary, 2002.
  • All courses pertaining to the IBM Project Management Certification. I have had my IBM
  • Certification since June, 2004.
  • All courses pertaining to the IBM Executive (Thought Leader) Project Management
  • Profession. I was certified in June, 2010.
  • Client management
  • Information technology
  • Training materials
  • Vendor contracts and relationships
  • Creating procedures
Experience
Senior Technical Program Manager, 12/1999 to Current
New Relic Inc.Minneapolis, MN,
February"color:#e86030">[Area of expertise] to resolve regional [Type] issues .
  • Consolidated and downsized [Type] infrastructures from [Number] to [Number] sites.
  • Maintained [Type] equipment to facilitate operations and reduce workflow interruptions.
  • Altria
    Assistant Vice President, 03/1997 to 10/1999
    Aew Capital ManagementLos Angeles, CA,
    • National Bank of Detroit became First Chicago NBD while I was employed there.
    • I was hired as a Project Manager and in the 2 years I was there I was promoted to Assistant VP managing a team of Project Managers, Architects and SMEs.
    • Trained, developed and supervised team of [Number] employees.
    • Executed swift and timely resolution and follow-up.
    • Supported senior leadership by reviewing and prioritizing strategic initiatives.
    • Worked with regulatory representatives to complete accurate filings and maintain compliance.
    • Managed daily operations for [Type] in [Job title] absence.
    • Evaluated budget plans and current costs to project trends and recommend updates.
    • Documented meeting minutes and created detailed records of project updates.
    • Liaised with leadership teams to drive initiatives and contributed to weekly policy change meetings.
    • Provided administrative support to senior leadership and [Number] staff members.
    • Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
    • Delegated tasks to comprehensively manage administrative projects and align with established objectives.
    • Drafted responses to incoming correspondence on behalf of senior leadership.
    • Supported all board members in administrative management, planning and policy assistance.
    • Reviewed applications against established parameters to determine approval, rejection or modification requirements.
    • Generated reports and financial sheets necessary for annual budget development and goal setting.
    • Organized [Type of Event] and provided all logistics information upon request.
    • Managed correspondence and communications for executive team of [Number].
    • Collaborated with senior management to ensure adherence to credit union policies and functions.
    • Mitigated business risks by using [Skill] and [Technique].
    • Collaborated with board of directors to address update and implementation of new governance policy.
    Consultant, 07/1989 to 02/1997
    Fotheringill & Wade LlcChandler, AZ,
    • MTC became AGS and then Keane Corporation over the 8 years that I was employed there.
    • Researched and analyzed operations to ascertain detailed client needs.
    • Oversaw project schedules and evaluated progress toward important milestones at every phase of project.
    • Established quality standards and performed work according to project schedules.
    • Handled any problems or issues during project implementation.
    • Coordinated with appropriate departmental staff members to assign proper procedures for project implementation and strategic aim.
    • Analyzed cost and expense to measure against original budget with adjustments to align operations with fiscal goals.
    • Implemented needs assessment mechanisms to identify demand for products and services.
    • Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
    • Cultivated best practices based on industry experience and current regulatory expectations.
    • Updated stakeholders on key project milestones with regular verbal and written reports.
    • Oversaw and supervised onsite consultant teams and liaised between team and business executives.
    • Laid out consulting services governing orders, activities, schedules and employee performance.
    • Broadened improvement initiatives by troubleshooting problems and recommending corrective actions.
    • Furnished custom-tailored advisory services to boost performance, hiring practices and management systems.
    • Assisted senior management in negotiating and renegotiating contracts to improve cost savings.
    • Placed orders for customer purchases and personal inventory to maintain consistent stock.
    • Conducted events online and at individual homes to promote products.
    • Kept customer information confidential and handled details accurately.
    • Delivered high level of service to customers in effort to build upon relationships for future.
    • Maintained current knowledge of market trends to help clients feel fashionable and flattered by styles.
    • Encouraged team of [Number] consulting professionals to make sales and provided and training on effective strategies to motivated members.
    • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
    • Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
    • Supervised all aspects of freelance [Type] business, overseeing [Task] and [Task].
    • Met with clients and discussed the scope of the project to ascertain how long it would take and what resources would be needed.
    • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
    • Gained valuable insight into various project types through [Skill] and [Skill].
    • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
    • Collaborated with [Job title] to establish and enhance procedures for increasing efficiency and labor investment.
    • Devised new and improved records management programs to organize and protect data.
    • Resolved [Type] issues quickly through meticulous research, [Skill] and [Skill].
    • Studied [Area of expertise] to develop and implement enhancement recommendations and facilitate [Result].
    Technical Program Manager, 04/1987 to 07/1989
    Anthem, Inc.Woburn, MA,
    • During my 8 year employment.
    • Analyzed project processes and workflows to reduce risk.
    • Led and managed project teams of up to [Number] employees.
    • Led planning and scheduling of client technical projects.
    • Designed and implemented [Application] to achieve [Result].
    • Used such online conferencing tools such as WebEx and Zoho Meeting to conduct training and learning sessions to employees in locations both in US and abroad.
    • Troubleshot and resolved problems with programs and systems.
    • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
    • Executed and implemented solutions on time and within budget constraints.
    • Trained end-users in best practices to minimize errors and protect key data.
    • Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices.
    • Interacted with client and interdepartmental staff to turn client requirements and transform into turnkey solutions.
    • Integrated new technologies to meet area requirements.
    • Suggested product offerings and technology upgrades to customers to improve overall security.
    • Coordinated installation of updated computer programs and systems.
    • Evaluated business needs and issues to devise targeted solutions like [Result].
    • Expanded systems with new features and structural components.
    • Installed and configured components for hardware and software from HP, VMware and Cisco.
    • Built and cultivated strong network of lucrative clients.
    • Updated project manager twice weekly regarding status of [Type] project.
    • Maximized information sharing by optimizing interface linking different computer systems.
    Education and Training
    Bachelor of Arts: Business Administration, Expected in 1990
    Lawrence Technological University - ,
    GPA:
    Associate of Arts: Computer Information Systems Management, Expected in 1986
    Lake Superior State University, America - ,
    GPA:
    Project Management Professional in Project Management: , Expected in 2002
    Management Institute - ,
    GPA:
    IBM Project Management Professional - Thought Leader in Project Management: , Expected in 2004
    IBM - ,
    GPA:
    Master's Certificate in Project Management: Information Technology Project Management, Expected in 01/2002
    The George Washington University - Washington, DC,
    GPA:
    Certificate in Project Management in Project Management: , Expected in 2002
    George Washington University - ,
    GPA:
    Activities and Honors
    Other relevant information Membership in professional organizations Project Management Institute Certified Project Manager Women In Project Management Certified Project Manager Society of Women Engineers Member Other job-related
    Accomplishments
    • Project Management professional Mentor for Pamela Coombs who is a Project Manager in the GBS organization.
    • Modified and published the TTSPM and TTPM Account Startup Package as part of the Virtual Project Management initiative in 2014.
    • This is used for new account startups and provides the TTSPM's and TTPM's with all of the information and links necessary for a successful T&T client startup.
    • Project Management professional Mentor for Abhijit Ghosh who is a new TTPGM at IBM.
    • Project Management professional mentor for Rick Gilson who is a new TTPGM for IBM.
    • Co-leader of IBM sponsored PMI Study groups held weekly.
    • This course preps IBM'ers looking to take the PMP exam.
    • It's a 6 week course held quarterly.
    • PMCOE lead for creating a new T&T financial tracking and forecasting tool to be used in the US and possibly world wide.
    • Tool is called FACT (Financial and Costing Tool) and will be in production first quarter of 2018.
    • Date: 17-Jul-2021Page 6 of 6Resource Manager: PMCOE member of the Smarter TTPM team.
    • We hold monthly sessions for all T&T PMs and TTIMs with topics ranging from Finance to zCloud.
    • PMs, TTIMs, FAs and Managers present relevant information in these sessions for all teams to learn.
    • Project Management professional Mentor for Barbara Gertner who is a Project Manager in the GTS organization looking to advance her career in to XM and TTIM roles.
    Languages
    English Fluent
    Additional Information
    zCloudIBM'ersGhoshGertnernager for Messaging September, 2008 - Aug 2011. Delivery Project Executive and Project Executive basic on-line training courses.

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    Resume Overview

    School Attended
    • Lawrence Technological University
    • Lake Superior State University, America
    • Management Institute
    • IBM
    • The George Washington University
    • George Washington University
    Job Titles Held:
    • Senior Technical Program Manager
    • Assistant Vice President
    • Consultant
    • Technical Program Manager
    Degrees
    • Bachelor of Arts
    • Associate of Arts
    • Project Management Professional in Project Management
    • IBM Project Management Professional - Thought Leader in Project Management
    • Master's Certificate in Project Management
    • Certificate in Project Management in Project Management

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