Senior Technical Program Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Sr Technical Program Manager Accomplished management professional with over 15 years of Agile/Waterfall experience in the electronic payments and financial services industries managing complex competing programs, in parallel, across the organization. Organized Senior Program Manager committed to excellence with over 15 years of strategic goal and key objective development experience. Leverages leadership skills to cultivate and grow relationships with key clients and manage program portfolio of $4 billion. Skilled in financial and Dell digital services best practices for process improvement.

  • Windows, Linux, UNIX (HPUX, Oracle Solaris, AIX), Solaris, Windows NT, Mac
  • Defect Tracking tools: RTC, ClearQuest, JIRA, Bugzilla and TFS.
  • Tools: Rational tools (RQM, RFT, RTC), Silk test, Silk Performer, Test Link, WinRunner 7.5
  • Web Services: SOAPUI, REST for API testing
  • Databases: SQL Server, Oracle, DB2, MySQL, Nonstop SQL
  • Business Intelligence: Teradata, Tableau,
  • Big Data: NoSQL, Hadoop Ecosystem (MapR and HDFS)
  • Security Governance: SSL, SSO, OAuth, API Keys, Token based authentication, certificate-based authentication.
  • Project Management Skills. Task management, prioritization, delegation, task separation, scheduling, risk management, Scrum.
  • Agile, Windows
  • AIX, Windows NT
  • API, Management Information Systems
  • Architectural design, MySQL
  • Automation, Oracle
  • Budgets, Product management
  • Budget, Progress
  • Business Intelligence, Project Management
  • Computer Applications, Project plans
  • Concise, Quality
  • Contract negotiations, QA
  • Clients, Reporting
  • Data warehouse, Risk management
  • Databases, Scheduling
  • Delivery, Silk
  • Dell, Silk Performer
  • Direction, Software development
  • Downstream, Solaris
  • Senior management, SQL
  • Functional, SQL Server
  • Government, SSL
  • HPUX, Stories
  • DB2, Strategy
  • Information technology, Strategic
  • Leadership, Teradata
  • Linux, UNIX
  • Mac, Vendor management
  • Managing, Vision
  • Market, WinRunner 7.5
  • Meetings, Workflow
  • Access
  • Continuous process improvements
  • Process Development
  • Customer Focused
  • Developing project strategy
  • Project Management
  • Agile methodologies
  • Online conferencing
  • Building technical teams
  • Client Relationships
  • System Analysis
  • Needs assessment
  • Employee evaluations
  • Skills review
  • Conceptual thinking
  • Presentation and facilitation
Work History
04/2019 to Current
Senior Technical Program Manager New Relic Inc. Jersey City, NJ,
  • Responsible for managing complex APOS service renewal warranty for legacy Dell systems Nextgen and C2R programs.
  • Led core cross functional globally distributed and conducted recurring meetings to discuss software solutioning and its dependencies across product teams.
  • Translated software development roadmap to describe and develop the product supporting the goals and vision of the product, key priorities, and keep stakeholders aligned with workflow, technical designs.
  • Developed and implemented clear and concise leader-led communications strategy and channels with a clear purpose minimizing the noise for Leadership teams and business partners to mitigate the risks.
  • Act as a liaison between the tech strategy, business, vendor, and IT on product changes.
  • Work with IT to ensure business requirements are met within budget and on time.
  • Initiate product changes through the information technology group to ensure that all product requirements are met.
  • Identify discrepancies between actual and expected outcomes and create an action plans to address issues.
  • Created project plans to establish clear objectives and deliverables for the program, track progress and performance goals and make necessary corrections.
  • Managed APOS renewals quoting and order booking automation, integrating microservices developed by Dell Technologies with vendor systems from initiation to deployment tasks including and not limited to architectural design discussions, deliverables, milestones, resources, and cost estimates.
  • Managed sizing and budget estimate cost based on complexity.
04/2016 to 03/2019
Sr. Technical Project Manager Pixelogic Media Partners, Llc Culver City, CA,
  • Responsible for leading development and operations teams that proposes both SaaS and PaaS in private cloud to manage, process, analyze and collaborate performance and security standards for government payment processing solution.
  • Translated roadmap items in technical details into user stories, participated in design reviews and ensured requirements are met without impacting downstream applications by challenging design decisions and assumptions.
  • Led all sprint planning, sprint reviews, sprint retrospectives, and daily scrums with development team resulting in reducing time to market.
  • Collaborated closely with Data warehouse architecture, engineering, and security teams to ensure that business requirements are aligned meeting data governance and security standards.
  • Contributed to contract negotiations, vendor management, managing customers identity and access management.
  • Supported the strategic direction of large-scale, high availability payment processing programs, setting budgets and managing risks while achieving overall company goals to increase revenue.
  • Successfully managed multiple programs as scrum master concurrently while meeting program objectives and mitigating risk and reporting to Senior management and business partners.
  • Developed and managed project governance plans, project schedules, team goals and success criteria, project milestones, and budgets.
  • Led architecture and process improvements to rapidly develop new n-tier Web reporting and data warehouse applications.
  • Negotiated with clients for appropriate trade-offs to optimize time-to-market schedules by clearly communicating with stakeholders about goals, roles, and responsibilities.
  • Demonstrated deep technical knowledge, worked with global teams to successfully implement multiple projects on time, within budget from inception through delivery.
  • Managed system-related implementation, issues, risks, decisions and outcomes from team’s tasks and activities, and provide regular and responsive communication for overall success of a project.
  • Compiled, Assimilated and Applied lessons learned in the current and future projects.
05/2010 to 04/2016
Sr. Project Manager Blackbaud Atlanta, GA,
  • Responsible for the overall quality of projects, ensured superior levels of performance and acted as the single point of contact for development, QA, project and product management teams.
  • Led the technical team activities for large-scale Services programs comprised of globally located engineers focusing on the customer's requirements by documenting the Key Performance Indicator (KPI) to measure success.
04/2008 to 03/2010
Sr. QA Team Lead Austin Logistics Incorporated Solutions City, STATE,
  • Agile scrum and Kanban methodologies.
  • Global Team Collaboration.
  • Data security and governance.
Expected in
Osmania University - ,
Expected in
Management Information Systems & Computer Applications, Osmania University, India Internal Use - Confidential 1:
- ,
  • Evaluated and continuously improved operating models and frameworks to manage data management programs by using microservices that decrease processing time and operational costs by 30%.
  • Collaborated with cross functional teams and business stakeholders to conduct solutioning and design review meetings – where we discussed interdependency, issues, and challenges – decreasing the UAT time by 25%.
  • Assessed procedures and execution and implemented DevOps processes to increase responsiveness and increased revenues by $500K per month over the length of the contract.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Osmania University
Job Titles Held:
  • Senior Technical Program Manager
  • Sr. Technical Project Manager
  • Sr. Project Manager
  • Sr. QA Team Lead
  • BS
  • Management Information Systems & Computer Applications, Osmania University, India Internal Use - Confidential 1